6 jobs found in Abingdon

Main Duties : Incident and Service Request Management Managing through to resolution, Incident and Service Request Tickets in accordance with the Sophos Incident Management Policy and Process. This includes, but is not limited to, detection, recording, analysis, diagnosis, and either resolution or escalation of tickets. Be an effective interface between Internal Customers, Internal Support Teams and 3rd Party Service Providers, with the understanding of the business needs and translating them into technology solutions. Managing Workload It is expected that L2 Specialists manage your day to day tasks effectively ensuring that work is completed according to priority and completed within the agreed Service Level Agreements. Special Conditions Some out of hours work when necessary. Required to travel within regions or globally on regular basis (50-70% of work time) Participation in on-call support rotation may be required....

Main Duties Internal Product owner for IT Storage and Backup, Virtualization and End User Compute  Working with subject matter experts define and execute on a technical strategy  Working with key stakeholders across Sophos to align our strategy their requirements  Line management of a team split between the UK, USA, and India  Project and program Management  Ownership of the availability and security of Infrastructure  Vendor and contract management Skills & Experience   Stakeholder management, including C level executives  Strong understanding of one or more of the following workstreams  End User Compute – Windows 10, Azure AD, Intune, SCCM  Virtualization – VMWare, HCI, AWS  Backup – Commvault  Storage – NetApp, CIFS  Previous experience delivering transformational projects in one of the core technology workstreams  Managing a geographically and technically diverse team of engineers  Coaching and mentoring engineers, in both...

POSITION SUMMARY The IT Site Support Technician II will be responsible, through direct interaction with end users and management, for providing effective and efficient on-site and remote support to end users and management on a variety of technical support issues, including the set up and maintenance of mobile devices, computing equipment, printers, faxes, scanners & other peripherals. The role holder is required to perform routine maintenance functions such as hardware & software inventory management. Working with the Global Service Desk and related support functions, the role holder will ensure the provision of a consistently high quality service to customers and stakeholders. Periodic travel may be required to support additional locations, and if so, the role holder must be capable of travelling without restriction. This job function has accountability for complying with the applicable elements of the Global Quality Framework and the Corporate Quality...

IT Support Technician - Up to £27K DOE Are you looking for a new challenge within one of the fastest growing Medical companies in the country based in the Oxford area? My client, a leading specialist in innovative design and diagnostic testing for the government, is looking for an IT Support Technician to join their close-knit technical team. Your main responsibility will be focusing on Server Maintenance, Network Monitoring, and being involved in their many projects - No day will be the same! You will also be expected to support end-users over two sites. Benefits: ** Competitive Salary ** Generous holiday allowance ** Pension fund + Life Insurance ** Paid Certifications and Training ** Shares Option Scheme ** On-Site Car Parking Some of the Technologies you will deal with are: ** Active Directory ** Network infrastructure - Firewalls, TCP/IP, DNS, DHCP ** Windows Server OS and Windows 10 Support ** Hyper-V Virtualisation experience ** Azure **...

Position Summary: The IT Project Manager is responsible for managing the planning, execution, and delivery of information technology projects. The Project Manager will participate in projects from preconception to finish, monitor scope, risks and report project status to project stakeholders and management. Works with the development teams to convert requirements into development tasks. Manages the project roadmap working with managers and business users. Helps the organization to determine projects, priority, and resource availability. The IT Project Manager will be familiar with a variety of business processes and practices and understand the overall business and goals of the business. Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimizing environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture. Key...