SRG
Ashby-de-la-Zouch LE65, UK
Job Title: Remote Optimisation Engineer Job Location: Ashby-de-la-Zouch Shift Pattern: 4 days on 4 days off 6-6 or 10-10 with 2/4 days on site Overview: We are looking for a skilled and motivated Remote Optimisation Engineer to join our team. In this role, you will be responsible for providing remote technical support to clients across various sectors, focusing on helpdesk management, basic remote energy investigations, and remote Planned Preventative Maintenance (PPM). Your efforts will contribute directly to energy efficiency and decarbonisation goals, supporting a sustainable and greener future. Key Responsibilities: Manage helpdesk tickets and ensure all client requests are addressed within internal Service Level Agreements (SLAs). Serve as the first point of contact for clients, delivering high-quality support to minimize downtime in their business operations. Ensure appropriate escalation of customer concerns when necessary. Produce internal reports...