2 jobs found in Ballyclare

Brook Street is working on behalf of our client in Ballyclare to recruit a full time and permanent IT Support Technician,The IT Support Technician will be responsible for supporting the existing IT team in the day-to-day operations and maintenance of Company IT systems. The role will be predominately based at the company Head Quarters in Ballyclare but will also require travel to other sites across the province.Key Duties and Responsibilities:Providing first line IT support to end users - PC`s / Printers / IT equipment / Applications etcManaging daily queries and resolving through to completionCompleting desktop application installations and troubleshootingDealing with and managing connectivity issues - wireless and phones and providing support for telecoms (both fixed line and mobiles)Dealing with diagnostic and configuration issuesSupporting the IT team in conducting training and providing support materials for internal staff on systems e.g. Dealerpoint, Fusion, CRM, MS Office...

IT HELPDESK SUPPORT ROLE £23,000 - £25,000 MONDAY TO FRIDAY, 0900-1700 ANTRIM Brook Street (UK) Ltd is seeking candidates on behalf of our Antrim-based client for their IT Helpdesk Support Officer vacancy. Candidates must have experience of providing both hands-on and remote technical support, must be familiar with the Windows / O365 suite, and must be able to install and configure hardware and software. The successful candidate will conduct the following duties: 1. Act as first point of contact for technical assistance via phone, email, or face-to-face 2. Perform initial diagnosis of the problem using troubleshooting techniques 3. Ensure timely resolution or escalation of all requests 4. Provide training to users and customers where required 5. Give feedback on processes and suggestions for areas to improve 6. Ensure that the IT environment is regularly updated, backed-up, and secure The salary for this permanent role is £23,000 to £25,000 per annum, the...