1 jobs found in Brent Knoll

Service Care Solutions are looking for an Senior ICT Support Officer to work in North west London. Main duties, skills and experience required are below:Monitor incoming queues on the IT service desk system perform initial triage of all calls and assign to correct teamTake ownership of and resolve calls in line with service level agreement(s).Identify problems, log problem records and communicate appropriately.Log changes, providing adequate information and ensuring change records are kept up to date.Provide on-site support across all sites supported by the shared service.Build and/or delivery of end user equipment, collection of equipment for repair or disposal, office moves.Work on complex technical projects implementing changes to the shared service infrastructure.Be part of virtual teams working on specific assignments.Provide cover for colleagues in other teams as and when required.Provide cover and/or work on projects outside normal working hours (08:00 to 18:00) or on...