Overview Based from our office in Burton on Trent, the requirements of the Remote Support Engineer role are to efficiently diagnose, fix and escalate service incidents logged into the remote support queue in accordance to customer SLA agreements. This will be achieved via accurate fault identification and application of our Service Incident Procedures backed up by good basic technical understanding of the Inspired Gaming digital product base. Secondary activities such as additional service requests and planned work will also be carried out by this team on an ad hoc basis. No previous experience is required for this role – full training will be given. Ability to work on own initiative identifying priorities, trouble shooting/fault finding skills and a strong team ethic are important attributes to this role. Main Responsibilities will include: • Maintaining a basic technical understanding of the Inspired Gaming product base. • Following a daily work...
Apr 10, 2021
Overview Based from our office in Burton on Trent, the requirements of the Remote Support Engineer role are to efficiently diagnose, fix and escalate service incidents logged into the remote support queue in accordance to customer SLA agreements. This will be achieved via accurate fault identification and application of our Service Incident Procedures backed up by good basic technical understanding of the Inspired Gaming digital product base. Secondary activities such as additional service requests and planned work will also be carried out by this team on an ad hoc basis. No previous experience is required for this role – full training will be given. Ability to work on own initiative identifying priorities, trouble shooting/fault finding skills and a strong team ethic are important attributes to this role. Main Responsibilities will include: • Maintaining a basic technical understanding of the Inspired Gaming product base. • Following a daily work...
Overview This role will be responsible for the delivery of 2nd line support for Inspired’s global product portfolio. Individuals in this role will be the custodians of service incidents escalated from Inspired’s 1st Line teams and other global customers, exercising excellent service delivery principles. Utilising defined processes, procedures and tools to administer approved fixes enabling customer SLAs to be met through ownership until resolution. This role must also consider the importance of the contribution it makes to product defect analysis through meticulous attention to detail resulting in accurate incident closure. Responsibilities: • Maintaining a good technical understanding of the Inspired product base (Training given) • Efficiently diagnosing, fixing and escalating service incidents in accordance to customer SLA agreements • Accurately capturing the correct data in the resolve text • Using own initiative to identify key daily priorities •...
Apr 10, 2021
Overview This role will be responsible for the delivery of 2nd line support for Inspired’s global product portfolio. Individuals in this role will be the custodians of service incidents escalated from Inspired’s 1st Line teams and other global customers, exercising excellent service delivery principles. Utilising defined processes, procedures and tools to administer approved fixes enabling customer SLAs to be met through ownership until resolution. This role must also consider the importance of the contribution it makes to product defect analysis through meticulous attention to detail resulting in accurate incident closure. Responsibilities: • Maintaining a good technical understanding of the Inspired product base (Training given) • Efficiently diagnosing, fixing and escalating service incidents in accordance to customer SLA agreements • Accurately capturing the correct data in the resolve text • Using own initiative to identify key daily priorities •...
This award winning and well-established British Company is now recruiting in all areas of the UK. This company supplies savings on a wide range of utility services including home phone, sim cards, broadband, gas, electricity and insurances. They are looking for partners nationwide who are looking to get started right away by working remotely from home. You have the freedom to choose the hours to suit you and you can work around other work and family commitments. A refundable deposit of £10 is required to help you get started. Ther's an online support and training programme which includes a comprehensive package of digital marketing materials giving you everything you need to build your own successful business. There is a lucrative upfront payment scheme as well as ongoing residual payments and bonuses. With flexible remote working hours that suit you, you could achieve your own financial freedom and build yourself a better future. - Work remotely in the mornings, afternoons,...
Apr 10, 2021
This award winning and well-established British Company is now recruiting in all areas of the UK. This company supplies savings on a wide range of utility services including home phone, sim cards, broadband, gas, electricity and insurances. They are looking for partners nationwide who are looking to get started right away by working remotely from home. You have the freedom to choose the hours to suit you and you can work around other work and family commitments. A refundable deposit of £10 is required to help you get started. Ther's an online support and training programme which includes a comprehensive package of digital marketing materials giving you everything you need to build your own successful business. There is a lucrative upfront payment scheme as well as ongoing residual payments and bonuses. With flexible remote working hours that suit you, you could achieve your own financial freedom and build yourself a better future. - Work remotely in the mornings, afternoons,...
Overview Based from our office in Burton on Trent, the requirements of the Remote Support Engineer role are to efficiently diagnose, fix and escalate service incidents logged into the remote support queue in accordance to customer SLA agreements. This will be achieved via accurate fault identification and application of our Service Incident Procedures backed up by good basic technical understanding of the Inspired Gaming digital product base. Secondary activities such as additional service requests and planned work will also be carried out by this team on an ad hoc basis. No previous experience is required for this role – full training will be given. Ability to work on own initiative identifying priorities, trouble shooting/fault finding skills and a strong team ethic are important attributes to this role. Main Responsibilities will include: • Maintaining a basic technical understanding of the Inspired Gaming product base. • Following a daily work...
Apr 10, 2021
Overview Based from our office in Burton on Trent, the requirements of the Remote Support Engineer role are to efficiently diagnose, fix and escalate service incidents logged into the remote support queue in accordance to customer SLA agreements. This will be achieved via accurate fault identification and application of our Service Incident Procedures backed up by good basic technical understanding of the Inspired Gaming digital product base. Secondary activities such as additional service requests and planned work will also be carried out by this team on an ad hoc basis. No previous experience is required for this role – full training will be given. Ability to work on own initiative identifying priorities, trouble shooting/fault finding skills and a strong team ethic are important attributes to this role. Main Responsibilities will include: • Maintaining a basic technical understanding of the Inspired Gaming product base. • Following a daily work...
Overview This role will be responsible for the delivery of 2nd line support for Inspired’s global product portfolio. Individuals in this role will be the custodians of service incidents escalated from Inspired’s 1st Line teams and other global customers, exercising excellent service delivery principles. Utilising defined processes, procedures and tools to administer approved fixes enabling customer SLAs to be met through ownership until resolution. This role must also consider the importance of the contribution it makes to product defect analysis through meticulous attention to detail resulting in accurate incident closure. Responsibilities: • Maintaining a good technical understanding of the Inspired product base (Training given) • Efficiently diagnosing, fixing and escalating service incidents in accordance to customer SLA agreements • Accurately capturing the correct data in the resolve text • Using own initiative to identify key daily priorities •...
Apr 10, 2021
Overview This role will be responsible for the delivery of 2nd line support for Inspired’s global product portfolio. Individuals in this role will be the custodians of service incidents escalated from Inspired’s 1st Line teams and other global customers, exercising excellent service delivery principles. Utilising defined processes, procedures and tools to administer approved fixes enabling customer SLAs to be met through ownership until resolution. This role must also consider the importance of the contribution it makes to product defect analysis through meticulous attention to detail resulting in accurate incident closure. Responsibilities: • Maintaining a good technical understanding of the Inspired product base (Training given) • Efficiently diagnosing, fixing and escalating service incidents in accordance to customer SLA agreements • Accurately capturing the correct data in the resolve text • Using own initiative to identify key daily priorities •...
