Prax Group Careers
Byfleet, UK
IT Desktop Support Analyst Objectives: The IT Desktop Support Analyst will provide effective IT assistance across all aspects of the business. The position is responsible for supporting and maintaining the Microsoft environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities. Reporting to: This role reports to the Head of IT Service Desk Location: Office based in Weybridge with some travel to London Office Key Responsibilities: Responsibilities will include but not be limited to: General Support Respond timely to call outs and ensure a high level of customer service and support is provided to all internal and external customers Handle incoming Service Desk phone calls Completing user Onboarding and Offboarding. Advanced incident and problem management Takingownershipofcomplex userproblemsandbeingproactivewhendealingwithissues...