25th May 2021 Robert Half are recruiting for an IT Analyst to join a highly successful business based in Castleford. Due to continued success and future expansions plans they are looking for an experienced IT Analyst to join their IT team. Responsibilities: Providing excellent 1st and 2nd line IT support services to the business Daily management of the IT Service Desk taking calls for support, log issues and ensure they are followed up and resolved in a timely manner to meet SLA's. Together with the Group IT Manager and business leaders, develop a range of policies, procedures and templates that help make the service desk more efficient. Answer calls on the service desk and interact with staff and external parties As directed, participate in a range of projects aimed at either business improvement, organisational change or the introduction of new initiatives Some travel to other sites Requirements: Previous proven experience within a similar role Excellent...
Jun 14, 2021
Permanent
25th May 2021 Robert Half are recruiting for an IT Analyst to join a highly successful business based in Castleford. Due to continued success and future expansions plans they are looking for an experienced IT Analyst to join their IT team. Responsibilities: Providing excellent 1st and 2nd line IT support services to the business Daily management of the IT Service Desk taking calls for support, log issues and ensure they are followed up and resolved in a timely manner to meet SLA's. Together with the Group IT Manager and business leaders, develop a range of policies, procedures and templates that help make the service desk more efficient. Answer calls on the service desk and interact with staff and external parties As directed, participate in a range of projects aimed at either business improvement, organisational change or the introduction of new initiatives Some travel to other sites Requirements: Previous proven experience within a similar role Excellent...
Description Job Purpose: To provide IT support services to business users across the group and manage the operation of the IT Service Desk. Key Accountabilities include but are not limited to: •IT Support: Providing excellent first and second-line IT support services to the business over 30+ sites and 1,500 users •Administration: Daily management of the IT Service Desk, take calls for support, log issues and ensure they are followed up and resolved in a timely manner to meet SLA’s •IT Process Improvement: Together with the Group IT Manager and business leaders, develop a range of policies, procedures and templates that help make the service desk more efficient as well as devising training sheets, videos to support staff to use systems effectively •Internal Customer Relations: Answer calls on the service desk and interact with staff and external parties in a polite manner •Projects: As directed, participate in a range of projects aimed at either business...
Jun 14, 2021
Description Job Purpose: To provide IT support services to business users across the group and manage the operation of the IT Service Desk. Key Accountabilities include but are not limited to: •IT Support: Providing excellent first and second-line IT support services to the business over 30+ sites and 1,500 users •Administration: Daily management of the IT Service Desk, take calls for support, log issues and ensure they are followed up and resolved in a timely manner to meet SLA’s •IT Process Improvement: Together with the Group IT Manager and business leaders, develop a range of policies, procedures and templates that help make the service desk more efficient as well as devising training sheets, videos to support staff to use systems effectively •Internal Customer Relations: Answer calls on the service desk and interact with staff and external parties in a polite manner •Projects: As directed, participate in a range of projects aimed at either business...
C# Developer, required by one of the UK's fastest growing companies, with ambitious plans to increase its presence over the coming years. The dedicated team have a desire to exceed customers' expectations and truly stand out from the crowd and this has been pivotal to the company's on-going success. The business and its clients rely heavily on its development team to provide solutions and with new...... click apply for full job details
May 25, 2021
Permanent
C# Developer, required by one of the UK's fastest growing companies, with ambitious plans to increase its presence over the coming years. The dedicated team have a desire to exceed customers' expectations and truly stand out from the crowd and this has been pivotal to the company's on-going success. The business and its clients rely heavily on its development team to provide solutions and with new...... click apply for full job details