5 jobs found in Clevedon

Signature are excited to be recruiting for several full time 1st Line Technical Support roles to join a busy IT service provider in North Somerset. Joining a vibrant team in their modern office space, this role will suit someone who loves to help people and has a keen interest in all things IT. As part of the IT helpdesk team, you will be responding to calls, emails and web chat from customers, assisting with IT issues and queries, diagnosing and solving issues. You will have the support from the 2nd or 3rd line team also and will be collecting relevant information for the 2nd line team to be able to resolve promptly. You will be working as part of a large team with excellent on the job training provided. If you thrive in a busy role, take satisfaction in helping people and have an interest in IT, this could be the role for you! Responsibilities will include: Telephone support (inbound) talking customers and business clients through a number of solutions to try to solve...

Business Analyst - 12 Months Remote - Outside IR35 - £Flexible Key Duties: To assist in the development of our processes and systems by providing quality business analysis skills ranging from As-Is/To-Be Design, requirements engineering, supporting the design process and managing internal/user acceptance testing: Manage stakeholders from director level to divisional administration staff. Facilitate and organise requirements capture workshops or utilise other techniques (job shadowing, meetings, surveys) to elicit requirements from the business. Capture and model business processes (As-Is/To-Be analysis). Build detailed gap analysis against the current state and the desired state. Assist in the design and development of software solutions that meet the stated business requirements. Execute and manage the testing process including test script creation, managing testers and producing test management reports for stakeholders. Extensive practical knowledge in data...

12 Month Contract - Remote - Outside IR35 - £Flexible Key Duties: Perform automated and manual tests to ensure the software created by developers is fit for purpose, support the design process and manage internal/user acceptance testing: Review software requirements and prepare suitable test scenarios. Execute tests on software usability and in relation to stated user requirements. Analyze test results on database impacts, errors or bugs, and usability. Prepare reports on all aspects related to the software testing carried out and reporting to the design team. Interact with clients to understand product requirements. Participate in design reviews and provide input on requirements, product design, and potential problems. Identify areas of improvement in projects and programmes to increase quality. To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act. To apply requirements of BS EN ISO 9001 as appropriate...

Lead Software Developer - 12 Month Contract or Permanent Considered - up to £450 per day Outside IR35 - Remote Key Duties: To lead the software development team: Oversee, direct and focus the efforts of the software development team Design, develop, and unit test applications in accordance with established quality standards Translate business requirements into appropriate technical design and solution architecture Assist in the collection and documentation of user's requirements, development of user stories, estimates and project plans Liaisie with Project Managers to plan development work and organise into sprints following Agile methodologies. Responsible for source control, build and release management using Azure Devops. Responsible for managing automated build processes and continuous integration Developing solutions for and deploying to cloud-based infrastructure Provide technical leadership and mentoring to development team members Provide third-level...

Do you have excellent customer service skills, with the ability to work to targets whilst remaining positive and professional? Are you hungry and ready for a new challenge? If this sounds like you, our Retentions Executive could be the perfect role for you. As our Retentions Executive you will be required to Re contract out of contract business customers, engage with existing customers to upsell, save, secure and to improve Glide/customer relations. You will need to help lower current churn rates, analysis data and trends. This is a remote role but you will need to be able to commute to our office based in Kenn as and when required. Responsibilities: Calling and contacting existing customer base to re contract any/all out of contract revenue. Helping to improve the Glide Brand and relationships with our customers Renew 300k of annual revenue per year Helping team renew 800k in total. Personal Skills: Professional, organised, customer service driven with an...