Sanderson Design Group plc.
Denham, UK
IT Support Analyst We have an exciting opportunity for an IT Support Analyst to join us at our HQ in Denham, supporting Group level IT operations onsite as well as at our Showroom based in Chelsea Harbour. As our IT Support Analyst, you will take pride in ensuring customer satisfaction by working in partnership with internal customers as well as third party suppliers to deliver both remote and onsite services in a professional and efficient manner. Responsibilities Taking incoming customer request (in person or via the telephone), ensuring they are logged into the ticketing system as well as providing a response and resolution within SLA Assisting with management, administration and support of IT and computer systems whether on premise or cloud Assisting with the implementation of policies and procedures associated with our IT provision, for example, Internet access policy and disaster recovery plans Helping to ensure joiners and leavers are provisioned or...