Es Field Delivery Uk
Erskine, UK
As part of FDS apprentice programme you will be enrolled on an Infrastructure level three Apprentice programme with the option of moving to higher level qualifications. The FDS apprentice programme runs for a twenty-four-month period with a genuine opportunity to secure a permanent role within FDS or DXC upon its successful conclusion. Are you aged between 16 - 21 , enthusiastic and have a genuine passion in solving IT issues and empathetic to customer needs and requirements? Willing to learn and grow within FDS and our parent company DXC? The successful candidate will be someone who can blend first rate customer service skills with hands on IT support. Responsibilities will include p roviding end user workplace support through a mixture of remote tools, telephone assistance and Deskside support. Take ownership and management of tickets, including responsibility for the resolution and timely functional escalation within contracted SLAs. The successful...