Capgemini
Fort Augustus PH32, UK
The job on offer An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high profile clients as part of the Capgemini portfolio. The role of OS Management & Deployment Engineer will be a forward thinking position, which supports the Testing of new SOE builds, changes and fixes, as well as MDM testing and other local testing as required. This is a mostly onsite role and the person needs to be prepared to be in the office 5 days per week with some out of hours testing required Your role •   Support 3rd line desktop incidents and issues across the desktop offering •   Work with the Service Desk and Subject Matter Experts to encourage shift left and knowledge growth •   Contact end users to resolve issues •   Manage tickets within Service Now with good quality and timely updates •   Contribute to the production of test plans and related documentation. •   Perform testing against test plans, for both software and...