Recruitment Genius Ltd
Frome BA11, UK
This employer is recruiting an IT Support Analyst to join their Service Desk as a Service Engineer, where you will use your IT knowledge and experience to resolve a variety of service incidents and requests for a diverse range of clients in a fast-paced and highly motivated team environment. Service Engineers are the first responders for incoming incident resolution and minor requests for change. They also provide excellent technical expertise, a one-touch resolution to incidents where able, truly care about their clients and want to help them get back to their role as efficiently as possible, restoring their faith in the power of technology to enrich their lives. Service Engineers deal with incidents or changes that are reported by phone, chat, email or in person. This is primarily a desk-based role, with the opportunity for on-site visits and remote working. Home-working is optional after passing probation though initially, the role is office-based during the induction period....