1 jobs found in Greenham

Position Title: IT Support AnalystLocation: Initially Working From Home, then office-based in GreenhamPosition OverviewThe position of IT Support Analyst will form part of a team of Analysts, who provide the front-line customer interface to one of our largest customers.You will be the first point of contact for all IT incidents and service requests for around 3000 users across 14 locations. You will be required to log, categorise, prioritise and maintain ownership of end user reported issues through to resolution or escalation.The successful applicant will work with professionalism, providing excellent customer service at all times and with focus on making all End User contacts a positive experience.Responsibilities * Maintain a customer-focused service throughout the lifecycle of each ticket; manage end user expectations by providing regular updates on progress. * Log, categorise, triage and troubleshoot incidents by providing first contact telephone support, gathering and...