Smart 10 ltd
Hitchin, UK
Job Title: IT Technician Salary: £19,000-25,000 per annum, depending on experience Location: Hitchin Contract: Permanent, Full Time Hours: Monday-Friday, 9am-5pm There is also a 6am-2pm shift on a rotational basis and out of hours cover up to 10pm for which there is additional compensation. Company Profile: A busy, well-established Managed Services Provider providing end to end solutions for a valued customer portfolio with a fantastic focus on providing quality customer service are now looking for an IT Generalist to join their small and dedicated team of IT professionals. The Role: IT user administration Handling day to day queries from customers via phone, e-mail and online chat Keep customers updated with progress Ability to explain technical problems to a non-technical audience Troubleshooting issues and using initiative to find solutions Onsite customer visits for issues that cannot be solved remotely Systems monitoring...