2 jobs found in Hitchin

Job Title: IT Technician Salary: £19,000-25,000 per annum, depending on experience Location: Hitchin Contract: Permanent, Full Time Hours: Monday-Friday, 9am-5pm There is also a 6am-2pm shift on a rotational basis and out of hours cover up to 10pm for which there is additional compensation. Company Profile: A busy, well-established Managed Services Provider providing end to end solutions for a valued customer portfolio with a fantastic focus on providing quality customer service are now looking for an IT Generalist to join their small and dedicated team of IT professionals. The Role: IT user administration Handling day to day queries from customers via phone, e-mail and online chat Keep customers updated with progress Ability to explain technical problems to a non-technical audience Troubleshooting issues and using initiative to find solutions Onsite customer visits for issues that cannot be solved remotely Systems monitoring...

Based in Hitchin this is a new & exciting temporary assignment for a well established expanding locally based organisation. To start early April 2021 for approx. 3 months. Full time hours - 37.5 hours a week. This role is office based . Acting primarily in a 1st line support capacity, resolving issues in person, over the phone or email and where possible attempt to provide resolution. You would escalate more complex IT issues to 2nd line level. Main Responsibilities: Provide first line IT Support to the end user Interpret customer requirements and provide advice and support on potential solutions to resolve IT related issues as they arise To assist in the provision of an effective support desk service across the organisation To receive and actions calls from customers and deal directly with requests and escalate problems in accordance with company procedures Ensure that users are informed on status...