We are currently working with a leading Business Advisory Service based in Kings Hill, Kent.Due to ongoing growth, they are currently seeking an experienced IT Helpdesk & Support Specialist to join their established team.Responsibilities will include:Serve as first point of contact for technical support for network users seeking technical assistance through the company's helpdesk system.Assist the international IT team in coordinating helpdesk activities to ensure service level targets are met or exceeded including promotion of helpdesk function and software to improve user satisfaction.Perform remote troubleshooting through diagnostic techniques and questions and determine best solutions based on the identified issue and details provided by the users.Walk users through the problem‐solving process via videoconferencing (Teams), phone calls and/or email including recording events and problems and their resolution in logs of their helpdesk system or direct unresolved issues to the...
Apr 14, 2021
Permanent
We are currently working with a leading Business Advisory Service based in Kings Hill, Kent.Due to ongoing growth, they are currently seeking an experienced IT Helpdesk & Support Specialist to join their established team.Responsibilities will include:Serve as first point of contact for technical support for network users seeking technical assistance through the company's helpdesk system.Assist the international IT team in coordinating helpdesk activities to ensure service level targets are met or exceeded including promotion of helpdesk function and software to improve user satisfaction.Perform remote troubleshooting through diagnostic techniques and questions and determine best solutions based on the identified issue and details provided by the users.Walk users through the problem‐solving process via videoconferencing (Teams), phone calls and/or email including recording events and problems and their resolution in logs of their helpdesk system or direct unresolved issues to the...
IT Security and Risk Analyst I am working with a Kent based company who are looking for someone to join their security and risk team who are responsible for supporting the administration of IT Governance activities including IT risk management and the management of audits across IT.The role will also involve technical and non-technical risk management assignments and will suite someone who is looking to expand their career within IT Security and Governance.Your BackgroundIdeally you will have experience of working with or in a banking or financial services environment, specifically in relation to the day to day administration of information security or IT operational risks.You will have a good understanding of regulatory requirements in relation to the storage, transfer, and processing of sensitive data, and an appreciation of changing regulations and other pressures impacting on the running of a bank.Ideally come from a technical background, with an excellent understanding and...
Apr 14, 2021
Permanent
IT Security and Risk Analyst I am working with a Kent based company who are looking for someone to join their security and risk team who are responsible for supporting the administration of IT Governance activities including IT risk management and the management of audits across IT.The role will also involve technical and non-technical risk management assignments and will suite someone who is looking to expand their career within IT Security and Governance.Your BackgroundIdeally you will have experience of working with or in a banking or financial services environment, specifically in relation to the day to day administration of information security or IT operational risks.You will have a good understanding of regulatory requirements in relation to the storage, transfer, and processing of sensitive data, and an appreciation of changing regulations and other pressures impacting on the running of a bank.Ideally come from a technical background, with an excellent understanding and...
