Huws Gray Ridgeons
Llangefni LL77, UK
IT Support An exciting opportunity to join the IT team at one of the UK’s largest and fastest growing Builders Merchants. Working as part of a close team you will play a key role in supporting the company’s operations nationwide. This hands-on role will involve a mix of office based and on-site work supporting users with IT requirements across the business. Your key responsibilities include:- Providing general IT Support to end-users (Windows OS, Office365, Various Hardware & Software Packages) Respond to and manage support calls on the helpdesk, liaising with third party suppliers where required. Installing & upgrading computer hardware/software. Assisting in new site installations & maintenance. Logging calls on the internal helpdesk system and escalating calls where necessary. Ensuring calls are prioritised and responded to within the agreed SLA. Monitoring network performance & security, ensuring minimum downtime. Investigating,...