2 jobs found in Lockington

Role overviewReporting to the IT Service Desk Manager you will be part of the helpdesk team who are the first point of contact for any IT related issues\incidents or requests.You will be providing a polite and responsive service to all users across the group and aim to solve any reported issues\incidents in a professional and efficient manner, you will also need to escalate issues\incidents to either the internal Support Engineers or 3rd party support companies.Key responsibilities:To log all requests received with a high level of quality, maintaining detailed and accurate records into the IT Helpdesk system both to inform the end user and document the issue.Resolving IT Support issues, aiming to achieve an 80%+ first time fixResponding to Service requests by email and telephone To escalate service desk tickets and liaise with internal IT Support EngineersTo escalate, communicate and liaise with external 3rd party support companies on any issues raised To take full ownership of...

Role overviewWe are currently seeking an IT Systems Support Engineer. Reporting to the IT Manager you will be responsible primarily for taking ownership of all network monitoring across the Breedon infrastructure estate with a view to escalating any issues that need raising with the appropriate internal teams and external support companies.This role will also be the crucial key link between Breedon’s IT Team and the IS Team in relation to supporting the Finance systems and any projects undertaken by the IS Team that also need to involvement from an IT aspectKey Responsibilities:Work closely with Breedon internal IS Team to ensure all finance systems run smoothly and investigate any issues raised.Take ownership of INFOR (SUN) & FINDOCS in relation to user setup/lock outs and installing any required access for users either local or TS Server based.Basic support of main sql databases across the group to diagnose and resolve potential issuesWork closely with Breedon internal IS...