Hemmersbach
London Borough of Tower Hamlets, UK
Your skills Previous experience resolving problems sitting with the user Comfortable in a number of deskside technologies Confidence in addressing break/fix issues – Typically supporting PCs, Printers and MFP Any Apple OSX, IoS and Mac experience would be desirable but certainly not essential Due to the varied nature of the role, it may be subject to enhanced referencing or vetting Your Tasks As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done....