Dunelm
Radcliffe, UK
Job Description Responsibilities Confident to lead and manage remotely the day to day running of c100 frontline colleagues focusing on resolving and supporting customer issues and queries. Fully understanding of all customer channels and the impact on the customer journey. Drive and commitment to work in a fast-paced retail environment Effective resourcing to deliver against customer demand. Organise shift patterns using tools and systems. Managing and challenging absence Coaching, developing, and supporting Team leaders to reach their full potential, working with individuals to recognise and develop future talent Understand and have the ability to articulate the customer journey and results on a daily, weekly basis, making decisions to support the strategy in a live environment Using complex data from the Customer Insight Manager, spot trends in contacts and react accordingly to reduce Customer impact, having an eye for attention to detail Successfully land...