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Rugeley WS15, UK
IT Support Analyst | Cannock Area | circa £25,000 As Support Analyst you will be responsible for providing the customer with excellent customer service in line with Company Service standards ensuring that any reported issues are logged, categorised, prioritised and contain as much information at first contact. You will also provide first line support including troubleshooting for Microsoft Dynamics 365 Business Central and Dynamics NAV/BC to a varied customer portfolio. As Support Analyst you will also be responsible for service request fulfilment and resolving any first time fix incident in line with Service Level Agreements and Key Performance Indicators providing a high level of customer service and professionalism. As part of the knowledge base process you will author internal and external knowledge base articles for known issues, work arounds and product information. You will also work closely with the Support Consultants ensuring that any escalated incidents have a high level...