3 jobs found in Swavesey

Working as part of a dedicated team within a group of our Academy sites. You will be primarily dealing with 1st line IT support issues within your group of academies. Picking up their 1st line IT support issues and assisting their staff and students with IT issues. You will also work across other schools supported by the Trust when needed providing a professional, customer focused service and support.  As the first line of support to our customers, you will need to have a calm and professional attitude to support. You will meet our customers in person as well as over the phone or by e-mail. You will work with the helpdesk system to report issues, taking ownership of tasks to ensure they are followed up, completed and communicated with the customer throughout, covering a wide variety of IT areas from local and remote user issues, networking and cloud service queries. You will make a major contribution to the successful support of the IT systems managed by the Trust’s IT...

Working as part of a dedicated team within a group of our Academy sites. You will be primarily dealing with 1st & 2nd line IT support issues within your group of academies. Dealing with escalated IT support issues, supporting your colleagues and assisting staff and students with IT issues. You will also work across other schools supported by the Trust when needed providing a professional, customer focused service and support. You will need to have a calm and professional attitude to support. You will meet our customers in person as well as over the phone or by e-mail. You will work with the helpdesk system to report issues, taking ownership of tasks to ensure they are followed up, completed and communicated with the customer throughout, covering a wide variety of IT areas from local and remote user issues, networking and cloud service queries. You will make a major contribution to the successful support of the IT systems managed by the Trust’s IT services team, ensuring...

Working as part of a dedicated team within a group of our Academy sites. You will learn from your IT colleagues to develop your IT skills in an accredited apprenticeship program. You will be primarily working with 1st line IT support issues within your group of academies.  Picking up their 1st line IT support issues and assisting their staff and students with IT issues. You will also work across other schools supported by the Trust when needed providing a professional, customer focused service and support.  As the first line of support to our customers, you will need to have a calm and professional attitude to support. You will meet our customers in person as well as over the phone or by e-mail. You will work with the helpdesk system to report issues, taking ownership of tasks to ensure they are followed up, completed and communicated with the customer throughout, covering a wide variety of IT areas from local and remote user issues, networking and cloud service queries....