Eaton
Titchfield, UK
Job Summary The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote).. Job Responsibilities Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users. Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements. Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed....