2 jobs found in Upminster

We are recruiting for a 3rd Line IT Support Engineer, to join us on a permanent basis at our Upminster site. You'll be providing IT support to all areas of the business. You'll assist with managing and supporting the server estate and network and IP telephony platforms, including end users. You'll be a senior member of the team, where the 1st and 2nd line will escalate any issues/problems for you to find a resolution. What you'll be doing Monitor and respond to incoming IT support requests from users via the support request ticketing system or from technical escalations within the IT team. Take ownership of issues by carrying out problem analysis and implementing temporary or permanent fixes with the aim of restoring normal service as soon as possible, escalating incidents to technical support teams of service providers and suppliers and following up where necessary and communicating incident progress updates to the business and/or affected user(s)...

Overview We are recruiting for a 3rd Line IT Support Engineer, to join us on a permanent basis at our Upminster site. You’ll be providing IT support to all areas of the business. You’ll assist with managing and supporting the server estate and network and IP telephony platforms, including end users. You’ll be a senior member of the team, where the 1st and 2nd line will escalate any issues/problems for you to find a resolution. Responsibilities What you’ll be doing Monitor and respond to incoming IT support requests from users via the support request ticketing system or from technical escalations within the IT team. Take ownership of issues by carrying out problem analysis and implementing temporary or permanent fixes with the aim of restoring normal service as soon as possible, escalating incidents to technical support teams of service providers and suppliers and following up where necessary and communicating incident progress updates to the business and/or affected user(s) till...