Nicholas Associates
Wath upon Dearne, UK
Position : IT Helpdesk Engineer (Office Based)Sector : Manufacturing/EngineeringLocation : Wath Upon DearneSalary : £27,000 - £32,000Days; 8am – 4pm Monday to Friday (37.5 hours)Based at Rotherham, delivering 1st line remote support services to colleagues within the UK. Responsible for timely resolution and escalation of employee incidents and requests. This position requires top-notch internal customer-support service, with exceptional communication and customer relationship skills. Strong analytical skills, attention to detail, consistent follow-through to assure problems are resolved and ability to respond to last minute support requests. Provide in person and remote field service support to technical and non-technical employees, supporting a variety of desktop, laptop, and mobile based devices. Main duties:Execute the process around the client equipment support. (Workstations, Laptops, Printers, tablets, mobile devices…).Deployment and operation of management tools to enable...