Technical Training Lead (Digital) Site & Remote based

  • Dover Fueling Solutions
  • Dundee, UK
  • Jun 13, 2020
Permanent

Job Description

Company description:

Dover Fueling Solutions, (DFS), comprises the most trusted names in the fuel industry and have been global leaders in driving innovation for over 100 years. DFS, the industry's 1st end -to-end fueling solution, provides advanced fuel dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. DFS comprises of industry-leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation in order to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit . DFS is part of the Fluids segment of Dover Corporation (NYSE: DOV)

Job description:

This person will be supporting internal and external new product training program development, this could be Instructor Led Training (ILT) materials or eLearning modules. They will be working with SMEs and product owners to compile and create data/files/videos that go into the Learning Management System that is then used in training across DFS in EMEA.

As a member of the training team, work towards being able to deliver high quality Instructor Led Training (ILT), this could be to DFS new hires or anyone wishing to expand their knowledge of DFS products. The activities are focused to EMEA and include administration activities to maintain the LMS data and structures, necessary to use LMS for the EMEA service team and local service companies.

Essential job functions include:

Focus on satisfying our customers: Follow up with internal or external customers to verify training effectiveness to satisfying customers internally and externally and maintaining training to a high standard. Provides regular feedback to team members and customers on any of the training interventions.

Ethics & Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in others. Working with both internal and external customers is performed with a professional demeanour and that all participants be held accountable to this high standard.

Teamwork/Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow the training business in the U.S. and Internationally. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate.

Key Performance Indicators

  • Take responsibility and accountability for completing and consistently meeting deadlines.
  • Work with any external parties is delivered to high degree of quality to positively reflect the organisation.
  • Support other global teams in implementation of LMS Use, Training SOPs and other relevant processes and procedures.
  • Ensures that LMS user data is accurate and well maintained.
  • Any required reporting is delivered in a timely manner.
  • Maintain an ILT feedback rating of 80%+ from all training they deliver.
Required profile:

Knowledge, Skills and Experience; Behavioural Requirements

  • Strong interest for technical topics in mechanics, hydraulic, electronics and IT systems
  • Ability to create and maintain a collaborative work environment with critical business partners.
  • Effective communication (verbal and written) and presentation skills.
  • Champions change, constantly evolves and adapts, demonstrates sense of urgency.
  • Defaults to simplicity.
  • Develops self and others.
  • Never comprises on safety, quality or doing the right thing.
  • Seek out unsolved problems and take the initiative to address them
  • Strong prioritization and time-management skills
  • Highly motivated individual with a desire to learn existing processes and the aptitude to identify process improvement opportunities
  • Alert and responsive to customer needs; patience and empathy
  • Acts with a sense of urgency
  • Generates innovative and actionable ideas
  • Collaborates across organizational boundaries
  • Delivers results by focusing on what matters
  • Finds opportunities to go "above and beyond"; curiosity
  • Support other global teams in implementation of LMS Use, Training SOPs and other processes and procedures.
Qualifications & Knowledge
  • Strong grasp of English Grammar.
  • Ability to read, write, and speak English
  • Post-Graduate in Education or equivalent.
  • Training and development needs analyses, program development and delivery expertise.
  • Understanding/working knowledge of eLearning development software (e.g.Articulate RISE, Storyline, Presenter, Quiz-maker, LMS, etc.).
Desirable:
  • Global Experience, multicultural exposure.
  • Experience in a variety of delivery formats including classroom, webinars, and eLearning systems.
What we offer:

Ability to work across global teams and operations within a Pioneering organisations that is a global leader within it's industry. Further learning & development opportunities not to mention further career prospects both within Dover Fueling Solutions and other Dover owned operations...... click apply for full job details