Network Support Enginer - Remote

  • Gleeson Recruitment Group
  • Not Specified, Not Specified
  • Jun 27, 2020
Permanent

Job Description

Gleeson Recruitment Group currently have a fantastic opportunity for a highly experienced Network Support Engineer to join up with a global business for a 1 year FTC fully remote. The successful Network Support Engineer will be paid a salary in the range of £65,000 to £70,000 + Bonus

You will be required to work in a fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.

Essential Responsibilities

  • Work with remotely with customers to troubleshoot and resolve complex product issues
  • Interface with our world-class support, development and SQA teams to identify and to resolve product issues
  • Utilising the businesses Knowledge Management database, research & develop technical tips and solutions
  • Advise customer on network management best practices using the companies product suite

Required Skills

  • Bachelor's Degree in Computer Science/Network Security or equivalent discipline
  • Must have SC Clearance
  • Previous experience working with the Netscout application
  • Minimum of 5 years in network management supporting external customers
  • 2 plus years in critical and managed customer care
  • Proven expertise in customer relationship and management
  • Network Management experience in Financial environment preferred
  • Experience working remotely, but cooperatively with HQ
  • Demonstrated ability to identify and resolve complex network problems
  • Cisco Certification (CCNA minimum, CCNP preferred)
  • Linux Certification (RHTC minimum)
  • Python scripting experience is preferred
  • Project Management Certification a plus (PMP)
  • Knowledge of Windows and Unix operating system environments. Server Hardware Support Certification a plus (Dell DOSD)
  • VMWare Certification a plus
  • Ability to write technical articles outlining problems resolution and troubleshooting steps (contribute knowledge to the knowledge base)
  • Ability to multi-task with strong attention to detail

All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, national origin, sexual orientation, gender identification, disability or protected veteran status.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data...... click apply for full job details