Do you care about the environment? Are you concerned about the impact of climate change? Would you like to play your part in making the UK greener? If you have excellent customer service skills and a keen eye for detail you'll love this role.
We are looking for an experienced customer focussed candidate to join our powerhouse Customer Sales Support team supporting the field and internal sales teams, and delivering excellence to our customers!
Customer Sales Support Executive – Proposals, Quotes, Orders – Eco Brand
Kidderminster, DY11 / Remote Flexibility
£20,000 – £25,000
Pedigree: ISO 9001 Accredited. Recent Backing from €3.8 Billion Leader
Clients include: Persimmon, Willmott Dixon, Galliford Try & Redrow Homes
Culture: Excellence, Innovation, Fairness & Trust.
Who we are:
We are one of the UK's leading Eco Renewable Energy Technology companies within the new build housing & commercial sector.
In 2006 we set about creating an environmentally friendly business that made it possible for homeowners and owners of commercial buildings to harness new solar technology advancements. In 2007 the company was born. The company has grown by an average of 25% per year and since then, we have become an industry leader and added a number of other products and services to our portfolio, all to facilitate sustainable living.
We have installed our green energy technology on more than 20,000 buildings across the UK, including schools, hospitals, medical centres, universities and distribution centres and new-build housing.
Testament to our success January 2021 saw energy brand E.ON take a stake in the business to help accelerate our growth and take our sustainable eco vision internationally. It’s an exciting time to be joining us!
Despite winning backing from a larger brand we continue to operate as an independent, ambitious, fast-moving, agile and tight-knit SME backed by the stability of a stock-market listed brand. Win-Win!
We're passionate about what we do and our people and live by our values:
+ We live and breathe our values – excellence, innovation, fairness and trust.
+ We believe the company culture is of huge importance and we empower our employees to contribute to this on a daily basis.
+ We are a market leader and we promote from within.
+ We constantly innovate and look for better ways.
+ We give our people personal development plans and a road map that shows them what they need to do in order to get where they want to go.
The Sales Support Executive Role:
+ Generating proposals and quotations.
+ Checking and Processing orders, ensuring accurate information is fed through to Operations.
+ Technical assistance and phone support, for both internal and external customers.
+ Provide information on products and services.
+ Manage all changes and variations to existing orders and determine charges.
+ Working to strict deadlines on case completion to maintain high quality of service.
+ Work with other departments to manage activities.
+ Respond to and manage customer issues.
+ Sales admin tasks.
+ Maintaining accurate project documentation and CRM system.
+ Collaboration with all teams across the business.
+ Meeting personal targets/KPIs.
+ Experience within a customer service or sales support environment is essential.
+ Excellent listening and speaking skills
+ Good people skills.
+ Ability to understand and empathise with customers
+ Ability to communicate clearly and positively with customers
+ Excellent grammar, spelling, punctuation and computer literacy.
+ Strong commercial awareness (pricing, sales).
+ Strong knowledge of Microsoft Word and Excel
+ Quality focus and excellent attention to detail.
+ Maintaining accurate records of customer interactions
+ AUTOCAD or CAD design experience and familiarity with CRM systems and practices would be an advantage!
Interested? Apply here for a fast-track path to the Hiring Manager
Your Experience / Background / Previous Roles May Include:
Technical Sales Administrator, Sales Admin, Customer Account Support, Customer Service
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.