Ready to kick start your career in project management and customer success? Join us and help the world’s leading brands to solve their queueing problems during the Coronavirus pandemic and beyond…
Implementation Manager / Project Manager | B2B SaaS Software / Retail Technology
London EC2A | £20,000 – £28,000 DOE + Great Perks & Benefits – Part Remote
Experience level: Junior-Mid-level
Department: Customer Success
Company type: Series A level technology company start-up
Key Traits: Tech-savvy. Must be willing to learn new tools. Bags of common sense
Who we are:
We are a successful and fast growing B2B SaaS company offering market-leading platform to enable enterprise retailers to manage queues and to accept bookings for in-store and virtual appointments. Our clients include enterprise retailers and banks from all over the world: including Samsung, Tesco, Specsavers, NatWest, Standard Chartered, Asda, IQOS and many others.
Since the start of the Coronavirus outbreak we’ve had an even greater surge in client demand and we are signing up new retailers every week. As a result we are hiring an Implementation Manager / Project Manager who will be focussed on working with clients to successfully and seamlessly engage them with our software capabilities and to support them in implementing and using our software within their business. In our small agile team of 20 people, you will report directly to our Chief of Staff and you may also be required to help out across the business as required.
The ideal candidate will have had some level of work experience and will be highly personable and technologically adept.
Your main responsibility will be to work with new clients in a very hands on way to drive adoption of our software across their stores and to measure the benefits that they are achieving through doing so.
Key requirements of the role include:
+ Project and implementation management of client projects (primarily enterprise retailers).
+ Support sales team in understanding and capturing client project requirements during sales conversations
+ Provide advice and support clients with configuration options and onboarding..
+ Manage and respond to client enter user support queries.
+ Capture user feedback and liaise with the product team to create new features to help us stay as the market leader.
The ideal candidate will be:
+ Extremely organised and methodical in their work.
+ Highly personable and professional and easy for clients to interact with.
+ Technologically adept and a willingness to learn new tools.
+ Equipped with multi-facetted skills.
+ Willing to go the extra mile for our clients.
Required Skills and experience:
+ Minimum of 1 years work place experience in a customer facing role.
+ Ability to use Microsoft Office: Powerpoint, Excel and Word.
Desired Skills and experience:
+ Basic HTML & CSS
+ Photoshop / Sketch / Illustrator
+ Basic design concepts understanding
Your Experience / Background / Previous Roles May Include:
Implementation Manager, Project Manager, Customer Success Manager, Pre-Sales Consultant, SaaS Implementation, Tech, Scaling Brand, Start-up.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.