We’re looking for someone ambitious to join the Operations Team and support our rapidly-expanding US fintech product. You’ll have the chance to own projects across all of operations and work with product, data, and engineering. This is a fantastic opportunity if you are looking to accelerate an existing operations career, or if you are considering a transition into startups from consulting or banking.
Monzo is one of the top fintechs in Europe. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others - most recently at a $4.5bn valuation.
We’re just getting started in the US: We’re a small team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on launching an amazing US product, shipping and iterating quickly, and finding product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.
About the role
The Operations Team is responsible for the processes that support our product in the US, including customer support, payments, vendor management, and program administration. You would join a small, friendly team, where everyone works across a number of disciplines to support the changing needs of the business and is empowered to solve customers’ problems. We’re building a team who is empathetic, articulate, intelligent, positive, and excellent at both understanding and solving complex problems.
You will both lead specific projects and own areas of our operations, working to build and run new processes to support our product. You will gain exposure to multiple different teams, disciplines, and projects, with the goal of identifying and owning problems to help us efficiently and effectively scale the business.
In your first few months you’ll work frontline customer support tasks and jump in to help on a range of operational procedures, that keep our cards and payments working correctly, in order to quickly learn how it all works.
What you work on beyond this will depend on your particular skills, experience, and what you’re interested in learning. We’re looking for someone who can’t wait to jump in and start making things better. We have a number of projects and ideas in mind, but we’d look to you for additional thoughts on what we should be working on. Here are some examples of things you could work on:
Equal Opportunity Statement
At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.