Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?
If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you.
B2B Customer Support Executive
Manchester / Hybrid Working
2 days at home and 3 days in the office
Plus Excellent Company Benefits
Company: Global Distributor of chemicals & ingredients used in everyday products
Skills: IT Competent / Customer Service Focussed / Organised / Resilient / Excellent Attention to Detail
Background: Preferably customer service, client liaison, customer success
As a Customer Support Executive, you'll be the first point of contact for our customers. As part of our Customer Service team, you are the face of our business and essential in building loyalty and trust.
+ Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts.
+ Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
+ Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
+ Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs.
+ Understanding, prioritising and escalating our customers’ issues and following through to resolution.
+ Being the first port of call for our customers, ensuring their issues are resolved quickly and efficiently.
+ B2B Customer Service Experience
+ Can work accurately at pace, juggling many tasks at any one time.
+ Experience using Microsoft Office and Customer Relationship Management software, ideally SAP
+ Ability to to develop strong relationships with both internal and external customers
+ Dedicated to customer service and delight in investigating customer problems, getting to the root cause and putting them right
+ Friendly, organised and resilient
+ Possess outstanding communication skills to develop strong relationships with both our internal and external customers
What we can offer you:
You’ll get 33 days annual leave per year and can buy or sell days too. We’ll give you access to a generous pension scheme which can be enhanced to well above the legal minimum and peace of mind with death in service benefits. To help support your physical and mental wellbeing you can join our cycle to work scheme, discounted private healthcare plan and will have access to 24/7 counselling and wellbeing support through our Employee Assistance Programme.
Who we are:
With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.
We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.
+ Serious about safety
+ We do what we say
+ Where people matter
+ Valuable to others
+ Together we win
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.
Your Experience / Background / Previous Roles May Include:
Customer Service, Customer Support, Customer Advisor, Customer Assistant, Customer Support Associate, Customer Experience Associate, Customer Care, Sales Sales Administrator, Account Coordinator, Account Executive.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.