Operations Assistant (mainly remote)

  • Journey recruitment
  • Windsor SL4, UK
  • Jul 10, 2024
Permanent Administration

Job Description

This is a mainly remote role but it is essential to live within an hours commute of Windsor, Berkshire.

This role is working Saturday to Wednesday (days off are Thursday and Friday)

Do you have a proven track record in customer service with great call handling experience?

Are you looking to work mainly from home but with occasional visits to the office in Windsor, Berkshire? (two or three times a month)

Our client is a leading digital healthcare provider, and this is an excellent role for you if you have an interest in technology and apps as you will be troubleshooting and giving guidance to customers about using the app as well as supporting the clients with general day to day enquiries. They require someone with a friendly, professional phone manner who loves to deliver outstanding customer service. This role involves taking a high volume of inbound calls and the company are paying a salary of £24,000 (possibly £25,000 depending on experience)

Working hours: Mainly working from home 9-5.30 Saturday to Wednesday 37.5 hours per week (will include working on Bank Holidays)

In this job role you will will focus on providing services to a range a broad range of customers and will ensure the smooth running of the services. The role will be varied with no two days being the same. The role will require a large amount of patient and client contact and the successful candidate should be customer focussed with great communication skills.

Your responsibilities as a Operations Assistant:

  • Supporting and providing administrative services to the growing panel of suppliers
  • To manage and resolve a high level of telephone client calls, whilst delivering fantastic customer service
  • To support the executive assistant in supporting the senior management team
  • Able to work to KPI's

Attributes for the ideal Operations Assistant

  • Highly Organised and able to work on own initiative
  • Live within an hours commute of Windsor, Berkshire
  • Excellent communication skills
  • Ability to problem solve with a common sense approach
  • Attention to detail
  • Open and honest approach at all times
  • Customer Focussed