Client Principal

Job Summary
We are seeking a dynamic and experienced Client Principal to join our team. This role is pivotal in managing and growing key client relationships, ensuring long-term success and value creation. Reporting directly to the Head of Client Services, the Client Principal will serve as a strategic partner, driving commercial growth, fostering strong client relationships, and ensuring the highest levels of client satisfaction.

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with key clients, acting as their trusted advisor.

• Lead strategic conversations to understand client needs, objectives, and challenges, ensuring alignment with Dootrix's solutions.

• Work closely with client stakeholders to continually identify opportunities where we can add additional value

• Ensure client satisfaction, retention, and long-term partnership success.

Commercial Growth & Strategic Planning:

• Drive commercial expansion within existing accounts, identifying opportunities for new projects and service offerings.

• Collaborate with the Head of Client Services and leadership team to define and execute account growth strategies.

• Develop business cases for expanding engagements, ensuring client ROI and long-term partnership value.

• Negotiate contracts, renewals, and commercial terms to achieve mutual success for clients and Dootrix.

Engagement Oversight & Risk Management:

• Ensure successful delivery of engagements by working closely with internal teams to maintain alignment with client expectations.

• Identify risks early, proactively addressing challenges to maintain a positive client experience.

• Support teams in understanding client business goals to ensure effective and impactful project execution.

Leadership & Internal Collaboration:

• Act as a bridge between clients and internal teams, ensuring clear communication and alignment.

• Work with cross-functional teams, including sales, delivery, and leadership, to support a seamless client experience.

• Contribute to the refinement of Dootrix's service offerings based on client feedback and market trends.

• Represent Dootrix at client meetings, industry events, and networking opportunities to enhance brand presence.

Qualifications & Experience:

• 10+ years of experience in client services, account management, or a similar strategic role within a technology or professional services environment.

• Proven track record of managing and growing enterprise-level client accounts.

• Strong commercial acumen with experience in identifying and executing revenue growth opportunities.

• Excellent relationship-building skills, with the ability to engage at all levels of an organization, including C-suite executives.

• Strong negotiation and contract management skills.

• Ability to work collaboratively in a fast-paced, agile environment.

• Exceptional communication and presentation skills, with confidence in leading client discussions.

Mindset:

• Passion for our industry and for staying on top of emerging technology trends

• Strong track record on educating and engaging C-Level decision makers

• Consultative mindset and naturally curious

• Demonstrable approach to implementing a 'customer centric' approach to engagement delivery