550 1st line it support jobs found

Description We are nDreams, a world-leading game developer and publisher with nearly a decade of VR specialism. Combining a drive to push technological boundaries with proven gaming excellence, we are the team who set the standard for VR action games with Fracked and the award-winning Phantom: Covert Ops . With our team's triple-A credentials and sensibilities, alongside bespoke VR technologies, we've got the skillset, processes, and creative vision to deliver innovative, high-end games for all VR platforms and genres. If it's VR gaming, you will find nDreams at the forefront of it. Our projects continue to advance the present and define the future of VR. Want to be a part of it? Apply today to join a studio with a state-of-the-art collaborative workflow and diverse talents assembled from world-leading game developers and publishers. The Role As our team and portfolio of titles continue to grow, we are on the search for a 1st Line IT Support Engineer to offer...

Have you got prior experience supporting a business with IT support queries? We have a client based on the outskirts of Thirsk with over 400 employees who are now on the hunt for a  1st Line IT Support   Executive.  You will work with a wide variety of users over 3 sites aiming to resolve their technical issues as efficiently as possible.   Duties as  1st Line IT Support Executive  will include: Respond to user software or hardware queries via email or phone ensuring strong and positive user experience. Hand hold all users taking them through the required stages to resolve the issue. Escalate issues where needed to the relevant team members. Work off a ticketing system, ensuring that all actions have been logged. Progress all required actions promptly and accurately. Support the IT Manager and wider support team to ensure any recurring technical issues are addressed. Support in highlighting any training or documentation requirements. Carrying out daily checks on...

1st Line IT SupportStockton-on-Tees - Onsite£22,000 - £25,000My client is a Managed Service Provider (MSP), looking to welcome a 1st Line IT Support engineer into their team. They're an MSP that has been a trusted IT provider since 1987 and has only gone from strength to strength since that point. They offer a personable touch for their customer support and they promote a fun and relaxed environment in the office, an environment you'd be proud to work in!Day-to-day:Being the first point of contact for the varied client baseWorking out of the Stockton-based office supporting tickets virtuallyTravelling to client sites, supporting tickets and working on projectsProviding desktop supportProviding technical support in a clear and communicative wayBe passionate about tech and your goals moving forwardRequirements:Being a people personGreat communication skillsPositive attitudeDesirable:Technical knowledge - Active Directory, Office 365, Windows Server, Desktop supportA driving license...

1st Line IT Support  Location: Warrington  Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs. We have extensive experience in offshore and onshore facilities; specialising in asset management services throughout all life cycle phases from consulting, engineering, manufacturing, assembly, operations, maintenance, and decommissioning. This commitment is delivered by an experienced and highly competent workforce of over 4,500 employees operating from 14 offices in strategic industrial hubs, upholding the highest standards of safety, compliance and quality. MAIN RESPONSIBILITIES: To provide technical support; answering support queries either onsite or via phone...

1st Line IT Support EngineerPermanentCambridgeshire (Hybrid)£20,000 - £25,000Cooper Lomaz are working with an exciting IT Managed Service Provider who are looking to expand their IT Team.You will be responsible for the client's IT capability, and advising them on IT strategy whilst working on large projects.As this is a senior role you will be expected to have skills and experience in the following:Good all round IT skills - Windows,Servers,VMWare/Hyper -V,NetworkAzure/AWS,O365Existing qualifications such as CCNA,MTA,MCSE or CompTIAA minimum of 1 years IT support experienceFull driving license This role is hybrid working with the option to work 4 day weeks if you prefer.PC/screens are provided to WFH.This role also offers clear career progression with in depth training where needed. If you like the sound of this role and want to find out more - Apply Now!We are committed to equality of opportunity, and applications from individuals are encouraged regardless of age, disability, sex,...

About the Role You will work within the Service Management team, providing support to over 2000 employees. We are looking for someone who can demonstrate experience of working in a service desk or technical support environment. As a successful and growing organisation, our employees are often very technically skilled, and expect great service. We expect our IT Support Technicians to be able to think on their feet, apply learning from multiple sources and be highly organised. Responsibilities will include: Installation, configuration and deployment of PCs and Apple Macs Updating internal IT systems including the helpdesk tickets, asset records and technical documentation Resolve 1st line IT Support requests Where required, raising orders for new hardware and software Onboarding of new starters including ensuring equipment is couriered to them when they commence employment. IT operations activities including proactive checking and monitoring of internal IT...

1st Line IT Support  Location: Warrington  Bilfinger UK is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets. We enhance the efficiency of assets, ensuring a high level of availability and reducing maintenance costs. MAIN RESPONSIBILITIES: To provide technical support; answering support queries either onsite or via phone or email To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with user issues To log all calls on the call logging system and maintain full documentation Respond to enquiries from clients and help them resolve any hardware or software problems Maintain a log of any software or hardware problems detected...

1st Line IT Support Engineer - Reading - £25,000 - Unbelievable Benefits! Role: 1st Line IT Support EngineerAreas: ReadingSalary: £20,000 - £25,000 - Unbelievable Benefits! I am working on an exciting new opportunity with my client.We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Reading.This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack:* Microsoft Office - Outlook, Word, Excel* Windows Desktop OS * Office 365* Windows Server* NetworkingThe client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) / (phone number removed) to discuss in further detail. Alternatively, send your...

T HE ROLE We are in search of a 1st Line IT Support person to support one of our clients, a top television streaming network with original production films and television series. THE CANDIDATE The ideal candidate for this role is customer service oriented, proactive, ambitious, hands-on, and thrives in a fast-paced support or help desk environment. The 1st Line IT Support will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.  RESPONSIBILITIES: Provide front-line phone support to clients via remote assistance  Triage client issues and rapidly resolve or escalate to Production Support Specialists and Senior Production Technology Engineers. Accountable for customer satisfaction of delivery of services, responses to request, and escalation management. Clearly document actions taken in the ticketing system. Communicate with...

We are nDreams, a world-leading game developer and publisher with nearly a decade of VR specialism. Combining a drive to push technological boundaries with proven gaming excellence, we are the team who set the standard for VR action games with Fracked and the award-winning Phantom: Covert Ops. With our team’s triple-A credentials and sensibilities, alongside bespoke VR technologies, we’ve got the skillset, processes, and creative vision to deliver innovative, high-end games for all VR platforms and genres. If it’s VR gaming, you will find nDreams at the forefront of it. Our projects continue to advance the present and define the future of VR. Want to be a part of it? Apply today to join a studio with a state-of-the-art collaborative workflow and diverse talents assembled from world-leading game developers and publishers. The Role As our team and portfolio of titles continue to grow, we are on the search for a 1st Line IT Support Engineer to offer direct...

T HE ROLE We are in search of a 1st Line IT Support person to support one of our clients, a top television streaming network with original production films and television series. THE CANDIDATE The ideal candidate for this role is customer service oriented, proactive, ambitious, hands-on, and thrives in a fast-paced support or help desk environment. The 1st Line IT Support will play a critical role in providing technical support to a user base of employees and production, all utilizing the client studio technology and applications.  RESPONSIBILITIES: Provide front-line phone support to clients via remote assistance  Triage client issues and rapidly resolve or escalate to Production Support Specialists and Senior Production Technology Engineers. Accountable for customer satisfaction of delivery of services, responses to request, and escalation management. Clearly document actions taken in the ticketing system. Communicate with...

I am currently working with a market leading business based on the outskirts of Ipswich who are seeking a 1st Line IT Support Engineer. You will be working within a technical team and have the opportunity to get involved with projects moving forward. What is the role?Be the 1st point of contact on the service desk for IT support.Provide support in a windows environment for onsite and remote staff.Provide 1st line support using windows 10, office 365, active directory What do you need?Prior experience or education within IT supportClear written and verbal communication skillsAttention to detail With great benefits and the opportunity to learn, you will be working with the latest tech and receiving the best training. If you have relevant experience then please apply and contact Ryan at Pure for further information

Local College 1st Line IT Support An introduction to BIMM University BIMM opens the door to the creative industry by encouraging creative freedom, real-world industry experience and a community experience for both our students and our workforce. We are proud to be a leading provider of Higher and Further Education courses in popular music, performing arts and film through our five brands: BIMM University, Institute for Contemporary Theatre, Northern Ballet School, Performers College and; Screen and Film School. We are a growing business that currently work across eight highly creative cities in the UK, Ireland and Germany. This role is within BIMM University in Brighton. ​ About the Role To provide a fast and responsive local IT support service to the college team which is consistent and compliant with the BIMM IT policies and procedures. To also complete tasks to support the BIMM IT team in implementing new technical features.

JOB TITLE: 1st Line IT SupportSALARY: £22,000 - £24,000 per annumBenefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral programDo you have customer service experience within a helpdesk environment and love solving IT issues? Are you looking to join a reputable company that has amazing benefits and can offer a real career? Do you thrive on delivering results and love fixing problems?If so, we may have the role for you!Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to...

Avonmouth Permanent / Full Time SUMMARY Working as part of the Service Delivery Team to provide a high level of support and service delivery to employees, undertaking analysis, diagnosis and resolution of incidents and requests. Accomplishing project objectives by planning project activities, evaluating implementation and progress. Coverage includes Baker Street, Avonmouth, other remote offices, retail stores and home workers. Essential Responsibilities ✓ Incident Management - responding to end user queries (calls, emails, tickets and alerts), investigate these using troubleshooting skills to identify the root cause of issues, identify and implement fixes. Logging them as tickets into the Service Desk ticketing tool in a complete and efficient manner. Communicating and escalating to other team members or 3rd parties as and when required. ✓ Provide support and resolution to IT issues and requests at the desk side, via phone, via email, or via other...

I am looking for an experienced 1st Line IT Service Desk Analyst for an immediate start, supporting a global construction organisation, on behalf of my IT Professional Services client.Start: ASAPDuration: 3 MonthsLocation: HertfordIR35: InsideSkills / Experience required:Minimum 12 Months experience working in an IT Support roleCompetent with servicing IT queries from internal customers, efficientlyTechnically, you will be well-experience with the Microsoft stack (Windows, Office 365, etc)Strong experience with configuring and supporting mobile devicesStrong experience with triage/resolution for tickets that relate to O365, Windows 10, Active Directory accounts and permissionsRecognising when to assign tickets to 2nd line team where required Please apply online with your CV

1st Line Support Analyst - Hybrid - Glasgow Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Our client based Nr Bedford are looking for an IT Service Desk professional to join their team. All candidates applying must have previous proven Service Desk experience!! You will be supporting the business with building Desktops and Laptops, providing customers with IT 1st first-line support, suggesting improvements.Must have worked within an IT Service desk to apply.My client offers a 34 ½ working week, with an attractive salary of £25K.Are you looking for a stable company who value their staff? Then please apply today, all CV’s must be updated and process the relevant skills and qualification.£25KWe are looking forward to hearing from you.As we are acting on behalf of our client, due to the number of submissions we receive, if you have not heard from us within 48 hours your application has been unsuccessful.Thank you for your interest

Avonmouth Permanent / Full Time SUMMARY Working as part of the Service Delivery Team to provide a high level of support and service delivery to employees, undertaking analysis, diagnosis and resolution of incidents and requests. Accomplishing project objectives by planning project activities, evaluating implementation and progress. Coverage includes Baker Street, Avonmouth, other remote offices, retail stores and home workers. Essential Responsibilities ✓ Incident Management - responding to end user queries (calls, emails, tickets and alerts), investigate these using troubleshooting skills to identify the root cause of issues, identify and implement fixes. Logging them as tickets into the Service Desk ticketing tool in a complete and efficient manner. Communicating and escalating to other team members or 3rd parties as and when required. ✓ Provide support and resolution to IT issues and requests at the desk side, via phone, via email, or via other...

Job Title - 1st Line IT SupportLocation - CarlisleSalary - Up to £25k DOEWe're working with our fantastic, rapidly growing client within the local region, and we are on the hunt for an IT expert to join their team as 1st Line IT SupportDo you pride yourself in delivering exceptional customer service? Not only solving clients tech issues but building trust and relationships? We want to speak to you!Our ideal candidate:Skilled in ITIL Disciplines around fix and fulfil ticket managementMinimum 2 years experience in a similar roleHighly experienced in Network Infrastructure Management, including VLAN set up and configurationExperience with Active Directory and Group Policy ManagementCan support Microsoft Server infrastructure services including server virtualisations, physical servers, hosted systems and storage technologiesYou will be a pro at Microsoft 365, including Azure and AD SyncAbility to support network services including WAN, LAN and WLANThey want to inspire, develop and...