1030 2nd line it support analyst jobs found

2nd Line IT Support Analyst - LexisNexis Risk Solutions LexisNexis Risk Solutions is looking for a bright and dynamic, hands-on 2nd Line IT Support Analyst to join a talented and highly valued team. Working from our head office in Sutton, but supporting users across the UK, you will also be liaising with 1st line service desk analysts and 3rd line senior support specialists. For this role, you will need to be a strong communicator who gets on well with others and someone who understands the importance of good customer service. You must also have a good attention to detail, be reliable and highly organised. Working as part of a team within our 130+ global Infrastructure and Operations Group, and supporting 4000+ Windows and MacOS users, you will need to possess the following skills: Key Skills: • Fluent in spoken and written English, with good communication skills • Previous enterprise experience supporting both MacOS and Windows • Windows build and deployment tools, such as MDT,...

About the role : As a 2nd Line IT Support Analyst / IT Support Engineer  you will deliver high quality and essential service to the 3,000 work colleagues and partners that use our IT systems across South West Water, by using your strong IT support knowledge and communication skills, blended with your enthusiasm and proactive approach. As the successful IT Support Analyst/Engineer, you will be responsible for providing technical support, assisting with PC, networking, telephony and hardware problems via phone, email or onsite visits. The position provides exposure to a broad range of IT-related projects and activities. This role is primarily based in Exeter, working Monday to Friday, 37 hours a week. What you’ll be doing: Providing 2nd line IT support services to your South West Water work colleagues Prioritising and managing workload effectively, managing multiple open Incidents and Service Requests tickets simultaneously Ensuring the resolution of...

About the role : As a 2nd Line IT Support Analyst / IT Support Engineer  you will deliver high quality and essential service to the 3,000 work colleagues and partners that use our IT systems across South West Water, by using your strong IT support knowledge and communication skills, blended with your enthusiasm and proactive approach. As the successful IT Support Analyst/Engineer, you will be responsible for providing technical support, assisting with PC, networking, telephony and hardware problems via phone, email or onsite visits. The position provides exposure to a broad range of IT-related projects and activities. This role is primarily based in Exeter, working Monday to Friday, 37 hours a week. What you’ll be doing: Providing 2nd line IT support services to your South West Water work colleagues Prioritising and managing workload effectively, managing multiple open Incidents and Service Requests tickets simultaneously Ensuring the resolution of...

2nd Line IT Support Analyst - LexisNexis Risk Solutions LexisNexis RiskSolutions is looking for a bright and dynamic, hands-on 2nd Line IT Support Analyst to join a talented and highly valued team. Working from our head office in Sutton, but supporting users across the UK, you will also be liaising with 1st line service desk analysts and 3rd line senior support specialists. For this role, you will need to be a strong communicator who gets on well with others and someone who understands the importance of good customer service. You must also have a good attention to detail, be reliable and highly organised. Working as part of a team within our 130+ global Infrastructure and Operations Group, and supporting 4000+ Windows and MacOS users, you will need to possess the following skills: Key Skills: • Fluent in spoken and written English, with good communication skills • Previous enterprise experience supporting both MacOS and Windows • Windows build and deployment tools, such as...

2nd Line IT Support Analyst - LexisNexis Risk Solutions LexisNexis RiskSolutions is looking for a bright and dynamic, hands-on 2nd Line IT Support Analyst to join a talented and highly valued team. Working from our head office in Sutton, but supporting users across the UK, you will also be liaising with 1st line service desk analysts and 3rd line senior support specialists. For this role, you will need to be a strong communicator who gets on well with others and someone who understands the importance of good customer service. You must also have a good attention to detail, be reliable and highly organised. Working as part of a team within our 130+ global Infrastructure and Operations Group, and supporting 4000+ Windows and MacOS users, you will need to possess the following skills: Key Skills: • Fluent in spoken and written English, with good communication skills • Previous enterprise experience supporting both MacOS and Windows • Windows build and deployment tools, such as...

2nd Line IT Support Analyst - LexisNexis Risk Solutions LexisNexis RiskSolutions is looking for a bright and dynamic, hands-on 2nd Line IT Support Analyst to join a talented and highly valued team. Working from our head office in Sutton, but supporting users across the UK, you will also be liaising with 1st line service desk analysts and 3rd line senior support specialists. For this role, you will need to be a strong communicator who gets on well with others and someone who understands the importance of good customer service. You must also have a good attention to detail, be reliable and highly organised. Working as part of a team within our 130+ global Infrastructure and Operations Group, and supporting 4000+ Windows and MacOS users, you will need to possess the following skills: Key Skills: • Fluent in spoken and written English, with good communication skills • Previous enterprise experience supporting both MacOS and Windows • Windows build and deployment...

Reporting into the Head of IT and IT Projects, your main duties will be to assist in the maintenance of the Firmdale Hotels Plc networks and systems to ensure that they are effective, up to date To provide technical support for all domain users to ensure that they can make optimum use of Firmdale’s networks and systems, associated hardware and software.     Duties and Responsibilities   ·       To take 1st, 2nd and 3rd line support and proactively help resolve support tickets as required ·       To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record. ·       To participate in infrastructure installation, hardware refresh and other projects as required across sites in London. ·       Installation of new equipment and software across London sites, testing these work as it should after installation/deployment within the level competence as well as carrying out preventative maintenance on network hardware and...

The role As a 2nd Line IT Support Analyst, you will provide technical IT support on escalated calls from the first line and assist them while working on a call as well as working independently on technical tasks as instructed by senior staff. A strong experience of working within a professional services background and have exposure to the essential elements of client service and delivery. You will have the opportunity to engage in some more technical and complex issues/projects when required As a 2nd Lin IT Support Analyst, you will:  • Delivery of day to day IT support to the organisation’s users • Extensive experience of working in Service desk environments – 2nd line using ITIL service desk ticketing systems • Excellent troubleshooting skills and delivering high levels of customer service. • Strong knowledge of SCCM (packaging software for deployment and managing Windows Updates) • Strong knowledge of Microsoft Windows 10 • Strong knowledge of Office365 apps and Admin...

2nd line support - Immediate start role - 6 month contract, likely extensions - £20 per hour - Large company! Overview Job Role: 2nd Line Support / IT Support Analyst Location: Huddersfield and Manchester Rate: £20 per hour Contract: 6-month contract, rolling contract The role will require the contractor to be on client sites and I will only be able to consider contractors with a valid driving licence that have the ability to drive between sites. Mileage will be paid for any travel required between sites. Please note: Contractors will need to work via an Adecco Group approved umbrella for this assignment About our client Our client is a very large global company, great organisation to work for and very well-established name among contractors. The role I am looking for 2nd line support candidates who are immediately available to start and can demonstrate following experience: being the first...

2nd line support - Immediate start role - 6 month contract, likely extensions - £20 per hour - Large company! Overview Job Role: 2nd Line Support / IT Support Analyst Location: Huddersfield and Manchester Rate: £20 per hour Contract: 6-month contract, rolling contract The role will require the contractor to be on client sites and I will only be able to consider contractors with a valid driving licence that have the ability to drive between sites. Mileage will be paid for any travel required between sites. Please note: Contractors will need to work via an Adecco Group approved umbrella for this assignment About our client Our client is a very large global company, great organisation to work for and very well-established name among contractors. The role I am looking for 2nd line support candidates who are immediately available to start and can demonstrate following experience: being the first point of contact for customers seeking technical...

Do you have 2nd line IT support experience, an analytical and problem solving mindset and experience of working with Microsoft, SAP and SAS? If so, we have the opportunity for you to join our Technology team as a Platform Run Support Analyst (that's what we call our Second Line Support Analysts internally) We have a hybrid working model, where you can work 60% from home, with the rest of your time being flexibly based at our brand new, sustainable head office in Leeds city centre, just 5 minutes' walk from the train station. We offer a competitive rewards package including: A generous colleague bonus Matched pension contributions 26 days holiday, plus bank holidays and holiday purchase scheme Development opportunities Volunteering days About the role You will help to resolve technical issues for our Corporate Team through effective customer service, problem solving, support and guidance. You will also work closely with our 3rd line teams and 1st line...

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families.  Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career.  As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.   Job Summary We are currently looking to recruit a full time IT Support Analyst who will report to the Group IT Manager. The role will be based at...

IT Asset Management Analyst Job Overview Clifford Chance's knowledge Programme aims to bring the best collective wisdom and knowledge to bear to enable the firm's people to deliver the highest quality client service and to work as efficiently and effectively as possible. The Central Knowledge Management team is dedicated to delivering knowledge solutions that help achieve this objective by optimising the capture, organisation, distribution, retrieval and re-use of our knowledge. Who you will work with 2nd line / Audio Visual teams, 3rd line support teams, business users and Suppliers. What you will be responsible for The primary function of this role is to administer the procurement, movement and disposal of IT hardware assets and peripherals throughout their lifecycle. To ensure that all London Clifford Chance end user/AV assets required to deliver services are controlled via our global processes and have a general understanding of Newcastle...

Kennedys is seeking a Lead IT Systems Analyst-EMEA, to join our IT team. Our Systems Analyst (SA) team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. Although this role will be based in the UK, the role will service all Kennedys users globally. Team Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. Key Responsibilities Ensure the firm's technology infrastructure meets service standards for systems performance and availability. This includes all client computing (e.g. desktops, laptops, mobiles phones) both within and external to the office and meeting room facilities. Assist users with application...

IT SUPPORT ANALYST - Manchester Role Overview We currently have a vacancy for an IT Support Analyst in our Manchester office. You will be working with an established IT Support Analyst supporting around staff in Manchester whilst also working closely with the IT Support team in Leeds. Occasional cover for our European offices may also be required. You will be responsible for ensuring the smooth running and maintenance of all IT related hardware and systems on a daily basis. This can range from configuring laptops and mobile phones to resolving system or software conundrums. The role will also facilitate involvement in a number of project rollouts including our latest Modern Workplace programme to bring transformational change across our business. This involves implementing an Office desktop and additional modern technology to improve internal productivity, client working relationships and professional engagement using market leading digital tools and services....

Back to jobs IT Support Analyst Ref: 07602 | Permanent | Romford | £0 - £0 per Annum IT SUPPORT ANALYST ROMFORD (WITH ROTATED WEEKS AT THE CITY OFFICE) A well-established and highly successful accountancy firm is seeking an IT Support Analyst to join the busy IT team. Your new role: Playing an essential role in keeping the business running on a daily basis, as an IT Support Analyst you will be responsible for providing 1st and 2nd line support via telephone, in person, and tickets. As an experienced IT Support Analyst, you will also be required to work on more complex issues and work closely with other teams in the IT dept such as escalations, infrastructure, and security. How it will work: The role will be based at the firm`s Romford office, with the expectation that you will spend a week in the Liverpool Street office every 3-4 weeks. You will work within a shift rotation between 7 am 7 pm Monday to Friday and will provide 24/7...

We are currently recruiting for an IFS Lead (Principal IT Support Analyst) to join the IT team. The purpose of this role is to develop, maintain and support our IFS ERP system, providing advice to business teams and always operating within our quality systems. You would be part of a 19 strong IT and Digital team who operate and secure our infrastructure and support the overall digitisation of business processes at OXB. Main duties and responsibilities: Responsible for day-to-day IFS operation, 2nd line support and trouble-shooting. Develop and support PL SQL, Custom Events & Actions, Crystal Reporting and BaU development work. Maintain documentation of IFS system changes and developments. Release management including participation in Quality Management System is a major part of the role. Manage vendors including IFS and DBA provider; and work with development partners on larger scale activities. Work with IT Operations colleagues to manage technical...

Job:                       2nd Line IT Support Engineer Salary:                  Circa £22,000 p.a Sector:                  IT/MSP Contract:               Permanent Location:               Sheffield. Verus is proud to be working with a prominent South Yorkshire-based IT managed service provider, and we are looking to talk with experienced 2nd Line Support Engineers who wish to join their fantastic team. You will have the crucial role of dealing with escalated issues from the 1st line team, including providing help and support to the 1st line technicians to help them reach the first-time fix target. You will provide feedback and assist the team manager to ensure your individual and team’s targets are achieved. As a result of the business's continued expansion, my client is in the process of relocating to new offices based between Sheffield city centre and Meadowhall. But in the short term, you will be based at their current location, which is situated in Dinnington....

View Vacancy -- IT Support Analyst LMS 1938 Open Date 26/08/2022, 11:00 Close Date 25/09/2022, 23:55 Research Institute MRC London Institute of Medical Sciences Research Institute / Unit Information The London Institute of Medical Sciences (LMS) is a Medical Research Council funded research institute at the Hammersmith Hospital campus (London W12) of Imperial College London, with around 400 biomedical researchers undertaking multidisciplinary and internationally-competitive science. For more information, visit UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, more information can be found at www.ukri.org Band MRC - 5 Location London Salary £25,798 – £27,501 plus London allowances (£3,727 & £1,402) per annum Contract Type Permanent Job Type Technical & Scientific Professionals Full Time / Part Time Full Time Job Description...

About you Do you have a strong working knowledge of PCs, operating systems, printers, networks and telecommunications, along with excellent communication and organizational skills? Do you have a passion for problem-solving and the ability to analyse, troubleshoot and spot trends in a fast-paced environment? If so, you could be a great addition to our IT Service Desk Team at our flagship Bridgwater site. What you’ll be doing We are looking for an IT Support Desk Analyst to act as the first point of contact for all IT-related questions, issues and customer interactions. A focus on meeting customer expectations and providing high satisfaction levels will be key while you provide broad support for incident resolution and requests reported to our IT Service Desk. Responsibilities will include initial assessment, triage, research and resolution of incidents and requests regarding the use of application software products and/or infrastructure components. Your KPI’s...