913 2nd line it support analyst jobs found

2nd Line IT Support Analyst Salary: £30,000 Hours: 37.5 per week / Monday to Friday Job Type: Permanent/Fulltime Location: Rushden, Northamptonshire (mixture of home and office working) Purpose of Role: This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and support the 1st Line team.  Our Service Desk provides support for over 300 Nursery locations, as well as Support Staff; most of whom are now working from home. The successful candidate will be confident and organised and can handle a heavy workload effectively. You will have an excellent working knowledge of Microsoft desktop products, whilst possessing an interest in delivering new technologies. For the candidate to be successful they must have a methodical approach to providing technical support and be able to demonstrate a high level of customer service and be confident in providing basic...

2nd Line IT Support Analyst Salary: £30,000 Hours: 37.5 per week / Monday to Friday Job Type: Permanent/Fulltime Location: Rushden, Northamptonshire (mixture of home and office working) Purpose of Role: This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and support the 1st Line team.  Our Service Desk provides support for over 300 Nursery locations, as well as Support Staff; most of whom are now working from home. The successful candidate will be confident and organised and can handle a heavy workload effectively. You will have an excellent working knowledge of Microsoft desktop products, whilst possessing an interest in delivering new technologies. For the candidate to be successful they must have a methodical approach to providing technical support and be able to demonstrate a high level of customer service and be confident in providing basic end-user training for new...

Venesky-Brown’s client, a public sector organisation in Edinburgh, is currently looking to recruit 3 x 2nd Line IT Support Analysts for initial 3 month contracts with option to extend on a rate of £175-£200/day (inside of IR35). These roles will be working from home with a move toward hybrid working.Responsibilities:-Using our Service Desk (Axios iFix) system, respond to requests for IT Support in chronological order and within agreed Service Level Agreement’s keeping user informed of progress of call, including updates where resolution may be delayed. -To accurately record incident and change actions and their associated resolution. -To effectively manage each personally assigned incident/change. -Rebuilding of workstations, Laptops and Tablets -Liaise closely with colleagues in relation to overall queue management. -Liaise with other Support Teams and External suppliers -Escalate any issues to our 3rd line infrastructure teams ensuring any major issues are dealt with promptly...

Open the door to your career journey! Are you a talented IT Support Specialist who is looking to grow and be inspired? Do you have experience in a service desk environment and enjoy providing technical support to users? Join the Shared Service IT Department, and be our new IT Support Analyst! Enjoy a role that will allow you to make an impact and a collaborative culture that will help you build a successful career you can be proud of! What you would do as our 2nd Line IT Support Specialist We are looking for someone who will support of ~50 users at our location in Woking, providing first and second level support to computer system users, answering questions or resolving computer problems for clients in person, via telephone, or from remote location. You would have exposure to enterprise networking, world-class technologies, and collaborate in a global community.  Reporting to the UK IT Service Desk Manager, you would: Provide day-to-day support of all end-user...

Open the door to your career journey! Are you a talented IT Support Specialist who is looking to grow and be inspired? Do you have experience in a service desk environment and enjoy providing technical support to users? Join the Shared Service IT Department, and be our new IT Support Analyst! Enjoy a role that will allow you to make an impact and a collaborative culture that will help you build a successful career you can be proud of! What you would do as our 2nd Line IT Support Specialist We are looking for someone who will support of ~50 users at our location in Woking, providing first and second level support to computer system users, answering questions or resolving computer problems for clients in person, via telephone, or from remote location. You would have exposure to enterprise networking, world-class technologies, and collaborate in a global community.  Reporting to the UK IT Service Desk Manager, you would: Provide day-to-day support of all end-user...

At DMS, we are proud to not only have weathered the storm of the last few years, but grown with it and we are continue moving forward with optimism and excitement as we enjoy the next phase of our growth and continue to build on our successes so far. We are looking for like-minded talented people who want to be part of our journey. It’s going to be another very big year for us and we want you to play a role. We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we are excited to once again be playing our part in bringing the magic of cinema into people’s lives. WHO WE ARE We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in everything they do. DMS is a place where our...

Reporting into the IT Director your main duties will be to assist in the maintenance of the Firmdale Hotels Plc networks and systems to ensure that they are effective, up to date To provide technical support for all domain users to ensure that they can make optimum use of Firmdale’s networks and systems, associated hardware and software.     Duties and Responsibilities   ·       To take 1st, 2nd and 3rd line support and proactively help resolve support tickets as required ·       To troubleshoot and resolve customer issues and questions, whilst maintaining an accurate task record. ·       To participate in infrastructure installation, hardware refresh and other projects as required across sites in London. ·       Installation of new equipment and software across London sites, testing these work as it should after installation/deployment within the level competence as well as carrying out preventative maintenance on network hardware and software as...

Purpose of Role To provide responsive and efficient IT Support Summary of Main Tasks To report to the RFL IT Support Manager To analyse and resolve day to day technical problems in support of the RFL To log all support calls and prioritise them accordingly To progress project work as allocated by the IT Support Manager To maintain currency on all Ramsdens systems To escalate issues to the IT Manager Ensure that departmental SLAs are achieved To maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems To substitute for other team members in periods of their absence To conduct new branch installations To visit Ramsdens sites where physical first-hand assistance is required To act as a point of escalation for issues raised by other team members To perform other related duties as assigned by the RFL IT Manager and RFL Directors Note: This Job Description is not a definitive or exhaustive list and tasks may develop and change over time Have...

Are you looking for your next move in IT as a Support Analyst?Do you love to give excellent customer service to a business, both in person and via the phone?Are you a whizz at troubleshooting and solving technical issues?Then this IT Support Analyst role could be perfect for you!Especially if you love a bit of banter and having a laugh at work!To find out more, read on…As an IT Support Analyst your responsibilities will include: * Managing service desk tickets to ensure the appropriate level of IT support is provided * Ensure that all incidents are assigned the appropriate SLA * Take ownership of user incidents, tracking incidents and following through to completion * Perform problem solving activities on Microsoft technologies including Active directory * Check monitoring systems for incidents and warnings, and action or escalate as required * Ensure users are kept sufficiently informed of progress throughout the lifetime of their issueWe are looking for an IT Support...

Our client is seeking a 2nd Line IT support Desk Analyst to work across multiple sites from Liverpool to Manchester.Key Tasks and Responsibilities:• Provide support to Trust technical infrastructure and end user computing, including strong technical support and customer experience; and effective and efficient first line resolutions across the Trust.• Provide central IT service functions, including the management of incident and problem tickets and the purchasing of assets.• Centrally manage service desk tickets for all of the IT services team, including SLA escalations, technical escalations, managerial reporting, operating the service desk switchboard and responding to email requests.• Responsible for troubleshooting and resolving tickets upon first contact.• Responsible or the management and maintenance of active directory including group policy, account management and account automation.• Deliver training courses on all new technical initiatives or within refresh projects as and...

Our client is seeking a 2nd Line IT support Desk Analyst to work across multiple sites from Liverpool to Manchester.Key Tasks and Responsibilities:• Provide support to Trust technical infrastructure and end user computing, including strong technical support and customer experience; and effective and efficient first line resolutions across the Trust.• Provide central IT service functions, including the management of incident and problem tickets and the purchasing of assets.• Centrally manage service desk tickets for all of the IT services team, including SLA escalations, technical escalations, managerial reporting, operating the service desk switchboard and responding to email requests.• Responsible for troubleshooting and resolving tickets upon first contact.• Responsible or the management and maintenance of active directory including group policy, account management and account automation.• Deliver training courses on all new technical initiatives or within refresh projects as and...

About the role Newly formed North Northants Council’s Tech, Digital and Data service is looking for customer-focused and dedicated individuals to join our dedicated and ambitious team. Our new team has big plans and ambitions to be an inspirational local government IT service and we need great people to help us achieve our goals.  If you love ICT and you’re looking for a new challenge, an opportunity has arisen to join our ICT Service Delivery team as we are looking for current or aspiring Service Desk Analysts. Our ICT Service Desk is where our approximately 3000 staff across North Northants Council come to if they have any issues with ICT. Our customers have many varied service and customer facing roles, and they rely on us to keep their technology working so they can continue to do the amazing work they do for the residents of North Northamptonshire. You’re never sure who is going to contact you and what help they are going to need, but that’s what makes...

Are you looking for an exciting new role? About the Company One of the UK’s leading law firms with a global client base is looking for an IT Desktop Support Analyst to join their team based at their site in London, on a permanent, full-time basis. This role provides an excellent opportunity to work in a fast paced and vibrant environment. Our client is looking for someone who has a passion for IT, helping others and can work with a smile on their face. This role requires a real team player who can manage their time efficiently and deal with any queries in a professional manner. Your technical responsibilities will include but not be limited to: Assisting with the deployment of new systems Maintaining and supporting desktop applications, hardware and peripheral devices Maintaining a high degree of customer service when responding to support issues Configuring, installing, maintaining and upgrading computer systems, hardware and software Restoring files or...

Technical Support Specialist / Customer Support Analyst, Bacs, SQL Databases, Remote, COR4899I’m looking for a Technical Support Specialist / Customer Support Analyst to join a great company based in Oxfordshire on a primarily remote basis. This is an excellent opportunity for a Technical Support Specialist / Customer Support Analyst who understands the UK Bacs payments technologies, to take the next step within their career! The RoleA Technical Support Specialist / Customer Support Analyst is required to join a growing company looking for talented team members. The Technical Support Specialist / Customer Support Analyst will utilise their knowledge and understanding of the UK Bacs payments technologies and the overall payments industry, to support 1st and 2nd line issues on exciting software products. The CompanyThe chosen Technical Support Specialist / Customer Support Analyst will be joining a successful software company, who have been dominating their industry for a number of...

IT Support EngineerDue to planned expansion & development, the company are looking for a talented Support Engineer / Analyst with experience of supporting Windows Server, Office 365, Exchange Server, and AD (Active Directory). This role will involve a combination 1st & 2nd Line Support.You will join a dynamic & growing technical Systems Admin & support team who take pride in customer service.Due to the nature of this role, you also will be an excellent communicator at all levels. If you believe you are a good match for this role, please apply for immediate consideration.Key skills for this role: * 1st / 2nd Line Support * Windows Server * Exchange * AD (Active Directory) * Windows OS * Network Support * Office 365 * Experience in working within an MSP (Managed Services Environment)The role includes: * An attractive & above market rate starting salary * A chance to learn new technologies & techniques * Company benefits * A fun, dynamic working...

IT Support Engineer, Maidstone, Kent, up to £29,000 DOE!Role: IT Support EngineerLocation: Maidstone, KentSalary: up to £29,000 DOE!Contact me directly or click APPLY today for immediate submission.Are you a process-driven individual who thrives in a fast-paced, hands-on working environment? Then look no further as this is the perfect role for you! My client, who is a dynamic and innovative service provider, has an exciting opportunity for an experienced IT Support Engineer to permanently join their team in the Maidstone office! You'll be consistently hands-on going into the warehouses and offices to fix hardware issues and assist in the testing and implementation of new systems alongside the IT Manager. Responsibilities include: *Providing high-end 1st and 2nd Line Support*Trialling, deploying and evaluating new equipment*Diagnose and troubleshoot hardware and software issues*Provide technical advice and guidance to customers*Fix hardware issues on-site ranging from laptop builds...

We have an excellent opportunity for a 3rd Line IT Support Engineer to join this growing and reputable team of technicians at this leading and award-winning ISO 9001 & ISO 27001 accredited solutions and systems development, Managed Services Provider based in Brighouse, West Yorkshire. About the company Our client delivers proactive IT support from West Yorkshire working with clients across the UK and beyond. They specialise in working with the Legal Sector and have a proven track-record in transforming Professional Services organisations. About the role As a 3rd Line IT Support Engineer, you will be responsible for troubleshooting and resolving any technical issues that have been escalated through the helpdesk from 1st Line IT Support Engineers and 2nd Line IT Support Engineers while providing excellent customer service and your main duties will include: Act as troubleshooting lead for high level technical issues, high priority tickets and MSO’s Visit client’s sites as...

Job Description IT ANALYST This is an exciting opportunity for a current IT Analyst/ Business Analyst looking to progress their career. This is a growing company who will soon be moving to larger premises (one mile from their current site) so if you’re looking to be a part of their growth then please apply.  Starting Salary - £40,000 - £45,000 - DOE Company Car scheme  25 Days Holiday per year Free on-site parking  Hybrid working (1 Day a week) The successful candidate will ideally have previously been an IT Technician or IT Business Analyst.  IT ANALYST DUTIES: 1st and 2nd line support of Oracle Cloud ERP solution  Analysis and manipulation of data using SQL, VBA and other scripting tool sets Manage and deliver small & medium-sized I.T. projects Exercise judgment to document/present available options to the stakeholders and make recommendations based on financial, resource, and technological considerations Collate and...

Senior IT Support Engineer (32-36K DOE) - Wigan Keywords: Service Desk Analyst, Helpdesk Engineer, Servicedesk, Help desk, IT Support, Support Engineer, IT Support Analyst, 1st line, 2nd line, 3rd Line, Windows Server, Microsoft, Office 365, AD, DNS, DHCP, SCCM, Desktop, Firewalls I'm working alongside a rapidly growing Managed Service Provider, looking to expand their team with a couple new IT Support Engineers. It's a great opportunity to learn new skills and develop your career, within a supportive and developing Support team. The company have built great relationships with their clients, gaining new ones regularly, through supporting their infrastructure. Its worth noting that the IT Apprentice, granted through hard work, was given the chance to work alongside the 1st and 2nd Line team within 4 months. As one of the IT Support Engineers you will be responsible for the escalations from the 1st and 2nd Line team, helping with 3rd line support work. On a day to day,...

IT Support TechnicianSalary - £28,000 - £32,000Location – GloucesterAn IT Support Technician  is required to join an established Engineering business where you will assist the IT Manager in working to support and develop the IT Infrastructure and business systems.  The IT Support Technician will provide 1st and 2nd line support to both on-site and remote users. Candidates with experience of automotive or engineering industries would be well received.As the IT Support Analyst, you will be required to:Provide 1st and 2nd line support to on-site and remote users.Maintain and support end user hardware, operating systems, and client software.Maintain and support IT Infrastructure equipment (physical and virtual servers, Mobile devices, Network switches, Firewall access points, phone systems)Maximising use of Azure and Office 365Troubleshooting and resolving queriesExperience of Oracle or SQL database would be desirable.The IT Support Technician should have the following skills or...