3245 2nd line it support jobs found

2nd Line IT Support Engineer | London, E14 | Full Time | £28,000 - £34,000 per year Our client is a small IT company providing excellent support and customer service. They are a friendly, lively, and supportive office. They mostly cover Microsoft environments (client and server) but also cover Macs, Linux, Comms, Telecoms, Hosting, Printers, AV, Networks etc. They work as a team, helping the company grow and expand, always looking for new challenges and opportunities. The company is a fast-growing Managed Service Provider (MSP) seeking an IT Support Engineer to join our dynamic team. As an IT Support Engineer, you will be responsible for providing technical support to our clients and ensuring their systems and networks are functioning effectively. You will have a strong background in IT support and possess excellent problem-solving skills. You should also have excellent communication skills and the ability to work well under pressure. The successful candidate will earn a...

2nd line IT Support Analyst £(phone number removed) plus benefitsHybrid Working Gateshead, Tyne and Wear (Commutable from Newcastle, Sunderland, Longbenton, Hexham, …)A 2nd line IT Support Analyst is needed to join this fantastic team that is trusted to deliver by leading UK brands.As 2nd line IT Support Analyst you will be responsible for resolving tickets, incidents and problems that come directly from clients and through technical escalations, across a range of different technologies and disciplines.Requirements:Minimum 2 years - 2nd line Support experienceExperience working with a broad range of technologies: Microsoft OS/ Microsoft 0365AzureVMwareCitrix / Virtual Desktop/ SQLLinuxNetwork support experienceCISCO/Juniper ideallyLAN/WANTCP/IPEnthusiastic and drivenPassionate about IT This is a fantastic opportunity to grow and develop within a great company. You will work as part of a collaborative and supportive team, developing many new skills and learning many new techs as you...

Description As our team and portfolio of titles continue to grow, we are on the search for a 2nd line IT support engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who's not afraid to 'muck in' looking to thrive in a fast-growing creative industry. If this sounds like you, we want to hear from you! Key Responsibilities: Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel IT Manager > Infrastructure...

2nd Line IT Support Engineer | London, E14 | Full Time | £28,000 - £34,000 per year Our client is a small IT company providing excellent support and customer service. They are a friendly, lively, and supportive office. They mostly cover Microsoft environments (client and server) but also cover Macs, Linux, Comms, Telecoms, Hosting, Printers, AV, Networks etc. They work as a team, helping the company grow and expand, always looking for new challenges and opportunities. The company is a fast-growing Managed Service Provider (MSP) seeking an IT Support Engineer to join our dynamic team. As an IT Support Engineer, you will be responsible for providing technical support to our clients and ensuring their systems and networks are functioning effectively. You will have a strong background in IT support and possess excellent problem-solving skills. You should also have excellent communication skills and the ability to work well under pressure. The successful candidate will earn a...

Job Title: 1st/2nd Line IT Support EngineerLocation: South West LondonSalary: £34,000We are currently recruiting for an experienced 1st/2nd Line IT Support Engineer to join a reputable Managed Service Provider in South West London.The successful candidate will provide technical support and advice to a variety of different clients, ensuring that all requests and incidents are handled in a timely manner.Key Responsibilities:Provide technical support to clients via telephone, email or remote access as well as onsiteRespond to requests for support and information promptlyInvestigate, diagnose and resolve technical problemsHardware setups including PC's, laptops and printersIdentify and escalate technical faults to the relevant teamProactively maintain and monitor client systems Technical Skills & Experience Required:Previous experience in a working in a 1st/2nd Line IT Support roleExcellent problem solving and troubleshooting skillsStrong knowledge of Windows operating...

2nd Line IT Support Engineer3rd Line IT Support Engineer* MCSA* MCP* Windows Server 2010_18* VMWare* Azure* Cloud* Microsoft Exchange* Active Directory* Microsoft 365 * Must have MSP background. * You will have a ‘hands on’ problem solving approach and background. * At least 3 years’ experience of providing 2nd Line IT Support in a commercial environment. * Good communication skills. * Experience configuring, troubleshooting and supporting Microsoft Office, Office 365 including MFA and In-Tune, Active Directory, Windows Server, connectivity (leased lines, broadband etc.), DNS management, Cloud back-up, NAS, Firewalls and Routers. * Valid driving licence and own car – mileage rates are paid. * Microsoft 365 Azure/ WVD experience. * Cat5/Cat6 network cabling and patching. * Microsoft Server 2012 onwards installation and maintenance. * Firewalls: Troubleshooting, configuration and maintenance. * Working knowledge of networking including routing and switching, VLANs, VPN,...

1st Line / 2nd Line IT Support Engineer. My client based in Bedford, Bedfordshire are looking for a 1st Line / 2nd Line IT Support Engineer. Please note this role is 100% office based and offers no WFH with working hours of 8.30 to 5.30.You must have: * Previous experience in a 1st Line / 2nd Line support role. * Full driving licence and car for occasionally site visits. * Good technical understanding of current leading technologies & solutions * Ability to prioritise workloads under pressure and ensure deadlines are met * Excellent organisation, decision-making, judgement and planning skills * Great customer relations skills to understand client’s needs, concerns and requirements * Process-focused * Flexible, calm and approachable, ‘can do’ attitude * To be reliable and honestWith technical skills in: * Microsoft 365 * Desktop Operating systems * Office Applications * Active Directory Administration * Windows Server Operating systems * Basic network...

About the Role You will work within the Service Management team, providing support to over 2000 employees. We provide the IT hardware and infrastructure services internally to enable our people to deliver projects and services to BJSS’ clients. With many of our staff being technical experts in their own field, this can be a challenging environment due to the rapid changes required in order to meet client demands. Across the team, we look for people who are: Customer focussed Excellent communicators Team players with strong motivational and coaching skills Honest, influential and personable Pragmatic, flexible and dependable Able to prioritise own workload Responsibilities will include: Installation, configuration and deployment of PCs and Apple Macs using Intune and JAMF Updating internal IT systems including the helpdesk tickets, asset records and technical documentation Resolve 2nd line IT Support requests Where required, raising orders for...

IT Desktop Support Analyst with excellent IT support experience and troubleshooting skills is required by a leading law firm in Guildford. This could be a great opportunity for an experienced service desk analyst looking to take a step up in their next role.Experience required:Good experience in 1st/2nd line IT supportExperience in Citrix environment would be preferred but not essentialOffice 365, Active Directory, Azure, AD, Windows 10, SharePoint, Teams, InTune, etcPrinter, Hardware, PC & iPad support experienceBasic networking skills/knowledgeExcellent communication and customer service skillsExperience supporting legal applications such as iManage, Elite, Bighand & Intapp would be a huge bonus About the role:The position will be based in GuildfordYou will be working alongside two other 2nd line IT Support colleagues, as part of a wider IT teamGuildford has over 150 users requiring frequent deskside support so need to have great personable qualities and customer service...

2nd Line IT Support Engineer - GBP 55,000 + Paid for Certifications & Generous Hybrid Working Model!Role: Senior IT Support EngineerLocation: Bishop's Stortford Salary: GBP 30,000 - 40,000 (DOE) + Paid for Certifications & Generous Hybrid Working Model!Do you fancy switching up your career and getting involved with one of the country's most respected Managed Services Providers? Look no further than this 2nd Line support position where you will gain access to a whole array of new technologies and plentiful training alongside. One of my industry-leading clients are on the lookout for a senior IT Support Engineer to join their offices in Bishop's Stortford. This role is ideal for any engineers who are looking to utilise their existing knowledge and provide a senior aspect on solutions within a reputable organisation who give you all the right tools to maximise your potential.The management team invest a lot of resources into their employees and this is reflected by an amazing...

Role: 1st/2nd Line IT Support TechnicianLocation: SheffieldSalary: £26,000Are you wanting to work with the latest cloud technologies and have a real input into projects, migrations and customer roadmaps etc? I am working for a Managed Service Provider who are now looking to add to their team. The company are very keen to only attract Engineers who are passionate about IT and are wanting to take on further qualifications that they will pay for and support you with the learning and exams.Benefits:** Onsite Parking** 28 days holiday ** Very clear and achievable growth & Progression Opportunities** Friendly team** Paid for certifications (Microsoft, VMWare, Cisco etc)Some of the Technologies you will get to work with include: ** Office 365, Active Directory, Group Policy** Windows 10** DNS/DHCP** VLANs** Hyper-V / VMWare** Back up solutionsResponsibilities:** Provide support to your allocated clients maintaining a positive working relationship with them** Provide advice and support...

About the role : As a 2nd Line IT Support Analyst / IT Support Engineer  you will deliver high quality and essential service to the 3,000 work colleagues and partners that use our IT systems across South West Water, by using your strong IT support knowledge and communication skills, blended with your enthusiasm and proactive approach. As the successful IT Support Analyst/Engineer, you will be responsible for providing technical support, assisting with PC, networking, telephony and hardware problems via phone, email or onsite visits. The position provides exposure to a broad range of IT-related projects and activities. This role is primarily based in Exeter, working Monday to Friday, 37 hours a week. What you’ll be doing: Providing 2nd line IT support services to your South West Water work colleagues Prioritising and managing workload effectively, managing multiple open Incidents and Service Requests tickets simultaneously Ensuring the resolution of...

2nd Line IT Support Analyst Salary: £30,000 Hours: per week / Monday to Friday Job Type: Permanent/Fulltime Location: Rushden, Northamptonshire (mixture of home and office working) Purpose of Role: This role will assist in the running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and support the 1st Line team.  Our Service Desk provides support for over 300 Nursery locations, as well as Support Staff; most of whom are now working from home. The successful candidate will be confident and organised and can handle a heavy workload effectively. You will have an excellent working knowledge of Microsoft desktop products, whilst possessing an interest in delivering new technologies. For the candidate to be successful they must have a methodical approach to providing technical support and be able to demonstrate a high level of customer service and be confident in providing basic end-user training for new starters. As a...

IT Desktop Support Analyst with excellent IT support experience and troubleshooting skills is required by a leading law firm in Guildford. This could be a great opportunity for an experienced service desk analyst looking to take a step up in their next role. Experience required: Good experience in 1st/2nd line IT support Experience in Citrix environment would be preferred but not essential Office 365, Active Directory, Azure, AD, Windows 10, SharePoint, Teams, InTune, etc Printer, Hardware, PC & iPad support experience Basic networking skills/knowledge Excellent communication and customer service skills Experience supporting legal applications such as iManage, Elite, Bighand & Intapp would be a huge bonus About the role: The position will be based in Guildford You will be working alongside two other 2nd line IT Support colleagues, as part of a wider IT team Guildford has over 150 users requiring frequent deskside support so need to have great...

Currently working with one of my clients in Exeter who are looking to hire a 2nd Line IT Support/Engineer for a 6 month contract via PAYE. This will be 5 days on-site in the Exeter office. You will be responsible for providing technical support, assisting with PC and networking issues via phone, email or onsite visits.  Key Skills: Excellent troubleshooting and problem solving skills Incident Management skills with the ability to identify root cause and apply solutions to resolve M365 experience including Exchange, Teams, SharePoint, Intune and Azure A working knowledge of Windows 10 This will be a 1 stage interview and they can wait up to a few weeks for the right person. If interested, then please respond with an up to date CV and I will look to get back to you as soon as possible if a good fit.

2nd Line IT Support Engineer- Wigan- £35k We have an exciting opportunity for a 2nd line support engineer to join a reputable company in Wigan. As a member of the IT team, you will be responsible for maintaining and supporting Desktop operating systems, Microsoft servers within an M365 environment as well as being comfortable with hardware and software issues.They are looking to interview and hire people immediately! Don't miss out...What we need from you: Windows ServersOfice365, Exchange, SharePointNetworking- Switch and Router Configuration- LAN/WAN, DHCP/DNSVirtualisation- VMware or HyperVActive Directory and AzureBenefits on offer: 28 holidaysOpportunities to rise with years of serviceCompany PensionTraining and development plansIf you are interested in this opportunity and are keen to get your foot in the door with one of the best Clients I'm currently working with please APPLY for immediate consideration.Or for further information please contact Olivia @ ITECCO Recruitment...

As our team and portfolio of titles continue to grow, we are on the search for a 2nd line IT support engineer to offer direct technical support to the expanding infrastructure and increasing demands of our tech support team. The ideal candidate will be a self-motivated team player who’s not afraid to ‘muck in’ looking to thrive in a fast-growing creative industry. If this sounds like you, we want to hear from you! Key Responsibilities: Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel (e.g., IT Manager > Infrastructure Architect)...

2nd Line IT Support Engineer – Scunthorpe - £30,000 to £35,000Principal IT are working exclusively with a rapidly growing business based in Scunthorpe which have offices in Hessle & Peterborough. Our client pride themselves on been a Microsoft Gold Partner whilst also delivering a premium level of support. They are currently on the lookout for a 2nd Line IT Support Engineer to join them on a permanent basis. This business has seen rapid growth throughout the pandemic and shows no signs of slowing down.To be successful in this role they are looking for someone who can adapt to a variety of challenges, your responsibilities on within this role will include working alongside the Tech Fix team to help resolve tickets and create content to help prevent and ease the future tickets. * Windows Server Environments * Physical Server Troubleshooting * Virtualisation Products (Hyper-V & Vmware) * Office 365 environments (Exchange, Sharepoint, Teams, Intune & Autopilot) *...

2nd line IT Support Analyst £(phone number removed) plus benefitsHybrid Working Edinburgh, Scotland (Commutable from Portobello, Kirkliston, Queensferry…)A 2nd line IT Support Analyst is needed to join this fantastic team that is trusted to deliver by leading UK brands.As 2nd line IT Support Analyst you will be responsible for resolving tickets, incidents and problems that come directly from clients and through technical escalations, across a range of different technologies and disciplines. Requirements:Minimum 2 years - 2nd line Support experienceExperience working with a broad range of technologies: Microsoft OS/ Microsoft 0365AzureVMwareCitrix / Virtual Desktop/ SQLLinuxNetwork support experienceCISCO/Juniper ideallyLAN/WANTCP/IPEnthusiastic and drivenPassionate about IT This is a fantastic opportunity to grow and develop within a great company. You will work as part of a collaborative and supportive team, developing many new skills and learning many new techs as you progress...

Job Title: 2nd Line IT Support Engineer Location: Newbury Salary: £27,000 - £30,000 - Unbelievable Benefit Package! Job Description:My client's are looking for an experienced 2nd Line IT Support Engineer to join their IT team in Newbury. The ideal candidate will be responsible for providing 2nd line technical support to customers, resolving technical issues and identifying root causes. You will be working with a team of IT professionals to maintain and troubleshoot customer networks and systems.In this role, you will be responsible for:* Troubleshooting and resolving technical issues for customers* Diagnosing problems and identifying root causes.* Providing technical support for customer networks and systems.* Installing hardware, software, and systems.* Responding to customer inquiries in a timely manner.* Working with other IT professionals to maintain and troubleshoot customer networks and systems.The ideal candidate will have:* A minimum of 3 years of experience in an IT...