Isca Recruitment Ltd
Exeter, UK
A proactive Telemarketing Executive is needed to join a fast-paced business in Exeter. Reporting to the Customer Care Manager, the successful candidate will carry out a critical function within the business in serving the existing client base and building relationships with new and potential clients. The Role To ensure all contacts and responses meet or exceed company specified service level agreements whilst being focused at all times on meeting or exceeding company specified key performance indicators. To ensure that all responses are managed in line with company processes and procedures, quality and legislative requirements. To ensure 'first contact resolution' with a focus on delivering an outstanding owner service. To work together with owners, Regional Offices, Business Development Managers, Regional Sales Directors and other departments as appropriate. To identify issues impacting costs and service levels and escalate appropriately or make necessary...