Soho House
London, UK
The Role… In this role you’ll ensure a seamless and stable service across all European locations through the proactive support and management of IT systems, particularity focusing on PMS and POS. L1 & L2 support and troubleshoot issues for: POS Oracle Micros 3700 and Simphony 18.2POS Enterprise Management ConsoleOracle Gift & Loyalty iCarePMS Oracle Opera V5PMS Opera Interfaced applications – SynXis, Tiger, Book4Time3C Integrated PayPlanet/3C integrations into our in-house “House pay” system Proactive support through routine checks and auditsEnsure that all incidents are resolved and escalated within the agreed SLAManage the POS database certifying that required rules are followed.Update F&B menus in Oracle EMC as requiredUndertake ad hoc project work of a varied nature as defined by the Global Head of IT SupportAttend Soho sites to support POS/payment project deploymentsWorking with our internal Digital development team to test the payment side of our Soho...