InfraView - Specialist Cloud & IT Infrastructure Technology Recruitmen
Surrey, UK
Associate Customer Success Manager - IT MSP - £25,000 - £30,000 - Hybrid/Surrey (1 day/week) Do you want a role that will provide you with an outstanding career path (into Customer Success Management, Account Management, Pre-sales etc) Are you passionate about building and nurturing client relationships Do you want access to unlimited training and development Opportunity to work at a Top Leading Solution Provider working as an Associate Customer Success Manager. A massive opportunity to support a portfolio of subscription-based clients across Microsoft 365 and Cisco services. You'll help ensure each client, receives consistent communication, reporting, and visible value. Main Responsibilities: Act as day-to-day contact for your assigned clients Run quarterly check-ins and renewal reviews Share usage tips (Microsoft 365, Cisco) Create and send service reports (usage, uptime, cases) Track contracts, licences, and expiries Escalate issues and keep...