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Lechlade-on-Thames, Lechlade GL7, UK
We are looking for Engineering Manager for a growing, successful IT Support and maintenance business in Cirencester. The main requirement of the role is to manage the team of L2 & L3 Engineers, who provide triage, diagnostics, remote support and technical support to the field engineers, service desk and customers alike. The products that are supported are all of the tier one data centre products that we currently trade in (HPE, Dell, IBM, EMC, Netapp, HDS, Cisco etc). This is an exciting and very important role for the Maintenance business and is a great opportunity for both personal and business growth. Responsibilities: Day to day management of EMEA Engineers and customer raised cases Manage Engineer case queue efficiently Resolving and responsible for all technical escalations within all platforms Reviews the maintainability of any new hardware support opportunities Operate as the technical lead in problem resolution with engineers within the Region...