loveholidays
London, UK
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone , giving our customers unlimited choice, unmatched ease and unmissable value for their next holiday. About the team Engineering's role underpins our vision to become the most loved OTA in Europe by providing a best-in-class experience to customers pre and post booking. Our systems process 675 billion holiday offers daily to help millions of customers find their perfect holiday. Our website serves 7,500 requests per second backed by more than 100 services hosted on GCP to which we deploy 600 times a month. Our CCAI-powered contact centre bot deals with 70% of all customer chat requests and in 2022 answered 1.4 million customer queries in less than 1 minute each. In order to scale our platform at loveholidays, we have split it into four departments made up of cross functional product teams, all operating in an agile environment. The Selling department is responsible for building our...