33 it 1st line support analyst jobs found in Glasgow

Cumbernauld/Glasgow Hybrid working - 3 days per week on site Nine Twenty Technology & Digital are delighted to be partnering with a prestigious global FMCG company in the recruitment of a Service Delivery Analyst ( 1st line). The Service Delivery Analyst will provide quality first level IT support to the business, answering telephone calls to the central IT Service Desk number resolving as many IT service requests as possible within Service Level Targets. Responsibilities:  Act as a single point of contract for first level telephone support, providing technical expertise and support to system end- users, logging and resolving calls within agreed service level targets and escalating to other teams as appropriate Proactively share knowledge with other team members ensuring any updating of documentation of procedures and solutions is completed to defined standards Suggest and contribute to ways of improving existing tasks and processes using...

JOB TITLE: 1st Line IT SupportSALARY: £22,000 - £24,000 per annumBenefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral programDo you have customer service experience within a helpdesk environment and love solving IT issues? Are you looking to join a reputable company that has amazing benefits and can offer a real career? Do you thrive on delivering results and love fixing problems?If so, we may have the role for you!Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to...

X2 IT Technician Temporary cover Bromley/Bexley My client are a leading Further Education organisation who are looking for x2 IT Technicians to provide 1st Line support to staff and users. Your role: To be the first point of call for call logging and do so in a prompt and polite manner. Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components To answer support calls in a prompt, professional and courteous manner. To be the first point of call for call logging and do so in a prompt and polite manner. To take responsibility for the calls generated and for the accuracy of the call logging system, recognising trends or potential incidents for escalation. Maintaining and updating technical documentation regularly Testing new hardware and software before full-scale installation To ensure...

Job  IT Support Technician Salary  £26,216 Employment  Full time, permanent Location  Rotherham     Verus Recruitment Partners has the pleasure of supporting a local Education provider in a great opportunity with lots of opportunities to grow, be challenged, and play a key part in the IT Services team.   The role: Support the Head of IT Services/Operations Coordinator in ensuring that a quality service is provided to all clients. Completion of key projects and day-to-day activities. You will actively participate in the timely completion of defined change programs such as software and hardware implementation. To diagnose a range of IT-related issues the first time, ensuring the end-user has the best possible experience. About you: Excellent communication and customer service skills Willing to undertake any training connected with the post Well-organised, self-motivated, and a proactive team player Time management and superb organisational skills...

1st Line Support Analyst The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, Responsibilities: Reporting to the Service Manager Acting as the first point of contact with customers, maintaining ownership of the original fault, and acting as the main point of contact Identify and escalate repeat issues or service risks to the Service Delivery Manager where necessary Responsible for the provision of IT services across the UK Troubleshooting, diagnosing, and resolving problems Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures Building and developing customer relationships Skills: Good knowledge of Microsoft Windows 7 10 and Mac OS Basic knowledge of user administration (Active Directory, AzureAD, Exchange, Office365) Good knowledge of Microsoft Office suite Good understanding of workstation builds and configuration Hardware troubleshooting Due to high levels of...

Company Info Record UK is the UK subsidiary of Agta-Record, which is a business within the Assa Abloy Group, a worldwide market leader in door opening solution with 55K employees worldwide. At Record UK, we design, manufacture, supply, install and service automatic pedestrian doors throughout the UK. We are proud to be the UK market leader and we strive to be the very best in our industry. Our head office is located just outside Glasgow and from here we support a wide variety of customers including many blue chip end-users, main contractors, developers and specialist door companies. We have ambition to grow substantially from our current position and to help drive this growth, we are recruiting the role of IT Infrastructure Specialist (medior level) to join the Benelux & UK team. The IT team consists of 14 employees, all working for the Assa Abloy Entrance Systems (AAES) division. Job Description As an IT Infrastructure Specialist you are the center of the...

Company Info Record UK is the UK subsidiary of Agta-Record, which is a business within the Assa Abloy Group, a worldwide market leader in door opening solution with 55K employees worldwide. At Record UK, we design, manufacture, supply, install and service automatic pedestrian doors throughout the UK. We are proud to be the UK market leader and we strive to be the very best in our industry. Our head office is located just outside Glasgow and from here we support a wide variety of customers including many blue chip end-users, main contractors, developers and specialist door companies. We have ambition to grow substantially from our current position and to help drive this growth, we are recruiting the role of IT Infrastructure Specialist (medior level) to join the Benelux & UK team. The IT team consists of 14 employees, all working for the Assa Abloy Entrance Systems (AAES) division. Job Description As an IT Infrastructure Specialist you are the center of the...

IT Support 12 month FTC (30-35K + 10% Bonus) - Blackburn / Hybrid Keywords: IT Support Engineer, IT Support Specialist, IT Support Analyst, IT Technician, Helpdesk Engineer, Service Desk Analyst, Windows, Mac, Excel, Microsoft, ERP Systems, Software Development, Ecommerce, Logistics, Solutions, API, Webservices I'm working with a Global Solutions Provider, looking for an IT Support Specialist on a 12 month FTC basis, with a high chance of going permanent after this. The company has huge plans to grow over the coming years, making this a great time to join and be a part of their journey. The position will be mainly providing 1st and 2nd line support to the wider franchisees, escalating higher where needed. Reporting to the IT Business Manager, you'll support the local team in the UK roll-out of different IT products and services; store ERP platform, CRM tool, CMS plugins, module for print & marketing, module for logistics. We are looking for someone with at least 2-3...

JOB TITLE : 1st Line IT Support SALARY: £22,000 - £24,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you looking to join a reputable company that has amazing benefits and can offer a real career? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising...

JOB TITLE : 1st Line IT Support SALARY: £22,000 - £24,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you looking to join a reputable company that has amazing benefits and can offer a real career? Do you thrive on delivering results and love fixing problems? If so, we may have the role for you! Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising...

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.  Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.  And we never give up.  For every child, OPPORTUNITY   How can you make a difference? BACKGROUND ON EDUCATION OUTCOMES FUND (EOF) There are few greater challenges faced by the global community than the twin crises of learning poverty and youth unemployment. In response, the Education Commission (chaired by Gordon Brown, former UK Prime Minister and UN Special Envoy for Global Education) and the Global Steering Group for Impact Investment (chaired by Sir Ronald Cohen) came together to create EOF. We aim to improve the education and employment outcomes of 10 million children and youth by supporting governments to utilize a range of innovative...

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.  Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.  And we never give up.  For every child, OPPORTUNITY   How can you make a difference? BACKGROUND ON EDUCATION OUTCOMES FUND (EOF) There are few greater challenges faced by the global community than the twin crises of learning poverty and youth unemployment. In response, the Education Commission (chaired by Gordon Brown, former UK Prime Minister and UN Special Envoy for Global Education) and the Global Steering Group for Impact Investment (chaired by Sir Ronald Cohen) came together to create EOF. We aim to improve the education and employment outcomes of 10 million children and youth by supporting governments to utilize a range of innovative...

How can you make a difference? BACKGROUND ON EDUCATION OUTCOMES FUND (EOF) There are few greater challenges faced by the global community than the twin crises of learning poverty and youth unemployment. In response, the Education Commission (chaired by Gordon Brown, former UK Prime Minister and UN Special Envoy for Global Education) and the Global Steering Group for Impact Investment (chaired by Sir Ronald Cohen) came together to create EOF. We aim to improve the education and employment outcomes of 10 million children and youth by supporting governments to utilize a range of innovative finance instruments at scale, including outcomes funds and other results-based financing (RBF) instruments. EOF supports improvements in the quality of education and skills programs, with a special focus on underserved populations, including the hardest to reach, rural populations, girls, children with disabilities, and refugees. It measures (and pays for) what matters – both...

How can you make a difference? BACKGROUND ON EDUCATION OUTCOMES FUND (EOF) There are few greater challenges faced by the global community than the twin crises of learning poverty and youth unemployment. In response, the Education Commission (chaired by Gordon Brown, former UK Prime Minister and UN Special Envoy for Global Education) and the Global Steering Group for Impact Investment (chaired by Sir Ronald Cohen) came together to create EOF. We aim to improve the education and employment outcomes of 10 million children and youth by supporting governments to utilize a range of innovative finance instruments at scale, including outcomes funds and other results-based financing (RBF) instruments. EOF supports improvements in the quality of education and skills programs, with a special focus on underserved populations, including the hardest to reach, rural populations, girls, children with disabilities, and refugees. It measures (and pays for) what matters – both...

How can you make a difference? BACKGROUND ON EDUCATION OUTCOMES FUND (EOF) There are few greater challenges faced by the global community than the twin crises of learning poverty and youth unemployment. In response, the Education Commission (chaired by Gordon Brown, former UK Prime Minister and UN Special Envoy for Global Education) and the Global Steering Group for Impact Investment (chaired by Sir Ronald Cohen) came together to create EOF. We aim to improve the education and employment outcomes of 10 million children and youth by supporting governments to utilize a range of innovative finance instruments at scale, including outcomes funds and other results-based financing (RBF) instruments. EOF supports improvements in the quality of education and skills programs, with a special focus on underserved populations, including the hardest to reach, rural populations, girls, children with disabilities, and refugees. It measures (and pays for) what matters – both...

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.  Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.  And we never give up.  For every child, OPPORTUNITY   How can you make a difference? BACKGROUND ON EDUCATION OUTCOMES FUND (EOF) There are few greater challenges faced by the global community than the twin crises of learning poverty and youth unemployment. In response, the Education Commission (chaired by Gordon Brown, former UK Prime Minister and UN Special Envoy for Global Education) and the Global Steering Group for Impact Investment (chaired by Sir Ronald Cohen) came together to create EOF. We aim to improve the education and employment outcomes of 10 million children and youth by supporting governments to utilize a range of innovative...

How can you make a difference? BACKGROUND ON EDUCATION OUTCOMES FUND (EOF) There are few greater challenges faced by the global community than the twin crises of learning poverty and youth unemployment. In response, the Education Commission (chaired by Gordon Brown, former UK Prime Minister and UN Special Envoy for Global Education) and the Global Steering Group for Impact Investment (chaired by Sir Ronald Cohen) came together to create EOF. We aim to improve the education and employment outcomes of 10 million children and youth by supporting governments to utilize a range of innovative finance instruments at scale, including outcomes funds and other results-based financing (RBF) instruments. EOF supports improvements in the quality of education and skills programs, with a special focus on underserved populations, including the hardest to reach, rural populations, girls, children with disabilities, and refugees. It measures (and pays for) what matters – both...

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.  Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.  And we never give up.  For every child, OPPORTUNITY   How can you make a difference? BACKGROUND ON EDUCATION OUTCOMES FUND (EOF) There are few greater challenges faced by the global community than the twin crises of learning poverty and youth unemployment. In response, the Education Commission (chaired by Gordon Brown, former UK Prime Minister and UN Special Envoy for Global Education) and the Global Steering Group for Impact Investment (chaired by Sir Ronald Cohen) came together to create EOF. We aim to improve the education and employment outcomes of 10 million children and youth by supporting governments to utilize a range of innovative...

How can you make a difference? BACKGROUND ON EDUCATION OUTCOMES FUND (EOF) There are few greater challenges faced by the global community than the twin crises of learning poverty and youth unemployment. In response, the Education Commission (chaired by Gordon Brown, former UK Prime Minister and UN Special Envoy for Global Education) and the Global Steering Group for Impact Investment (chaired by Sir Ronald Cohen) came together to create EOF. We aim to improve the education and employment outcomes of 10 million children and youth by supporting governments to utilize a range of innovative finance instruments at scale, including outcomes funds and other results-based financing (RBF) instruments. EOF supports improvements in the quality of education and skills programs, with a special focus on underserved populations, including the hardest to reach, rural populations, girls, children with disabilities, and refugees. It measures (and pays for) what matters – both...

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.  Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.  And we never give up.  For every child, OPPORTUNITY   How can you make a difference? BACKGROUND ON EDUCATION OUTCOMES FUND (EOF) There are few greater challenges faced by the global community than the twin crises of learning poverty and youth unemployment. In response, the Education Commission (chaired by Gordon Brown, former UK Prime Minister and UN Special Envoy for Global Education) and the Global Steering Group for Impact Investment (chaired by Sir Ronald Cohen) came together to create EOF. We aim to improve the education and employment outcomes of 10 million children and youth by supporting governments to utilize a range of innovative...