183 it 1st line support analyst jobs found

IT Support Analyst - 1st & 2nd LineThe Support Analysts deliver excellent first and second line technical support to a base of internal and external corporate users. They ensure that all administration on the Desk is taken care of in an efficient and timely manner including call logging, analysis, diagnosis, and resolution. They also ensure that stakeholder expectations are well managed throughout the process.The location for this role is Swansea and the classification is Office Fixed.Reporting to the Service Delivery Lead your main responsibilities in the role will be to: * Provide first and second line technical support via phone, email, portal, on-site and remote mediums * Receive, log and manage enquiries via our call logging system (Ivanti) * Participate and implement bespoke and standard application upgrades * Handle the administration of a Windows and Thin Client estate * Conduct general maintenance support tasks including Antivirus compliance, security patching,...

Job description Cordius is looking for an IT Helpdesk Analyst/ 1st Line Support to join an award winning technology company based in Nottingham City Centre. The company is an IT Managed Services provider and the service desk team consists of more than 60 people.

IT Support Analyst required for a leading organisation based in Solihull, Birmingham, where you will be responsible for providing 1st line IT support to a variety of end-users, working as part of the wider helpdesk team.The ideal candidate will have high-level customer service skills and will be able to create positive and helpful interactions with both colleagues and customers. If you've held a previous position within a similiar IT support role this would be highly desirable.Key responsibilities include:Log inbound calls and requests, whether speaking to a colleague in person, by phone or via online systems, capturing enough information to make the resolution of the call as effortless as possible.Resolve calls personally or allocate calls to colleagues in IT after notification & collaboration.Carry out regular tasks needed for the support and maintenance of the company's systems.Experience supporting users across remote locations.Use of remote access/desktop...

IT Support Analyst - Entry Level applicants welcome! Up to £25,000- £30,000 + benefits Hybrid working - Liverpool (commutable from Bootle, Birkenhead, Everton…) A first line technical support analyst is needed to join this brilliant team at a well established company! If this is you, we have a great opportunity! The role will require you to respond to technical support requests via phone, email, or a ticketing system. Requirements: 3-6 months IT support experience ITIL Knowledge Knowledge of Windows, Microsoft office and Office 365 Great Customer service skills Passion for IT/ Tech Eager to Grow and Develop If you love helping people with tech and solving problems, this is the job and the career for you! Full training will be provided by the supportive and friendly team - you just need to be good with tech and with people! Please apply now! IT Support Analyst - Entry Level applicants welcome! Up to £25,000- £30,000 + benefits Hybrid working -...

What We Are Looking ForWe are looking for a 1st Line Support Technician to join the team and grow alongside us as we embark on many new projects and challenges.About Our Values (How We Work)We are dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers.As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.We fully embrace training and personal development. You will receive a flexible training and development budget that you can use for courses or equipment to support your interests and longer-term ambitions.Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to...

Technical Support Specialist / Customer Support Analyst, Bacs, SQL Databases, Remote, COR4899I’m looking for a Technical Support Specialist / Customer Support Analyst to join a great company based in Oxfordshire on a primarily remote basis. This is an excellent opportunity for a Technical Support Specialist / Customer Support Analyst who understands the UK Bacs payments technologies, to take the next step within their career! The RoleA Technical Support Specialist / Customer Support Analyst is required to join a growing company looking for talented team members. The Technical Support Specialist / Customer Support Analyst will utilise their knowledge and understanding of the UK Bacs payments technologies and the overall payments industry, to support 1st and 2nd line issues on exciting software products. The CompanyThe chosen Technical Support Specialist / Customer Support Analyst will be joining a successful software company, who have been dominating their industry for a number of...

IT Support Engineer {MSP}Newcastle upon Tyne (Hybrid working)£25,000 to £35,000 + Progression + Company BenefitsAre you an talent IT Support Engineer looking to join a well-established and successful company providing expert IT Support to a dynamic range of businesses for over two decades? Do you want to join an innovative IT Solutions company on a mission to take over the North East of England and provide the best service in the business?On offer is the incredible opportunity for a IT Support Engineer to join a long standing family business famous for being the go to IT support services in the region. You'll be working alongside an expert team of driven and professional IT Support Engineers and have the chance to hone your IT Support skills and develop new ones as training is available to grow your skillset. With constant growth in the company the chances to develop in more senior roles is at your fingertips.In this role, the successful IT Support Engineer will be providing...

EXCLUSIVE OPPORTUNITY, Junior IT Support Engineer, Kent, up to £25K & Car Allowance!Role: Junior IT Support EngineerLocation: Maidstone, KentSalary: up to £25,000 DOE!This is an EXCLUSIVE opportunity so contact me directly or click APPLY today for immediate submission.Are you looking to kick-start your IT career? Look no further, this is the role you have been waiting for!One of my clients is welcoming an enthusiastic Junior IT Support Engineer to join their team in the Maidstone office on a permanent basis!This role will expose you to hands-on training from day one! You will be mentored by the Senior IT Engineer, who you will also assist with project work. Alongside this, you will get to travel around to various client sites with the Head of Support to get involved in project work. They strongly believe in internal progression and career growth opportunities - so if you are driven and looking to challenge yourself, this is the role for you!Technical Skills Required:*Office...

X2 IT Technician Temporary cover Bromley/Bexley My client are a leading Further Education organisation who are looking for x2 IT Technicians to provide 1st Line support to staff and users. Your role: To be the first point of call for call logging and do so in a prompt and polite manner. Installing, configuring and maintaining software and hardware components of computer and network systems Diagnosing and troubleshooting software and hardware issues Repairing and replacing damaged computer and network components To answer support calls in a prompt, professional and courteous manner. To be the first point of call for call logging and do so in a prompt and polite manner. To take responsibility for the calls generated and for the accuracy of the call logging system, recognising trends or potential incidents for escalation. Maintaining and updating technical documentation regularly Testing new hardware and software before full-scale installation To ensure...

About the employer:  QA are working with a St Helens based IT Company to deliver on attracting and training the future of their IT Helpdesk.  Sentis Managed Solutions place a high value on having people in our team who are as passionate about our customers and the service we provide to them as we are. Every member of the team has an important role to play in our continued success and growth. Overview: The IT Helpdesk Apprentice will learn skills to help them provide consistently great customer service as well as related IT skills. Main Responsibilities & Accountabilities:  During the first 12 months of the apprenticeship program, our apprentice can expect to learn about and/or undertake duties related to the below:  (These are examples of the types of activities, there may be others relevant to the role): Ticket queue management, triaging/prioritising (customer support enquiries) Following ITIL protocols PC Builds New Starter administration Building understanding...

Role: IT Support AnalystLocation: Central LondonSalary: £25,000We are looking for an experienced IT Support Analyst to join a well-established company based in Central LondonThe IT Support Analyst will be responsible for providing 1st Line technical support on site and remotely for various sites. The successful candidate will be able to carry out faced-paced assistance within a Windows environment as well as excellent customer service.Responsibilities:Completion of daily tasks including service requests and logging incidentsResolve tickets, working to SLA's and escalate issues to the 2nd/3rd Line Support teamMaintain asset inventory of equipmentAssist within various projectsHelp coordinate team resources with any changes, maintenance, new services or issuesAdministration tasks on the service desk including adding starters, removing leavers etcTechnical Skills Required:Knowledge of Windows 10 OS, and Windows ServersGeneral knowledge of networking technologiesAD Administration, Azure...

IT Systems Support United Kingdom – Leicester Permanent – Hybrid £40,000 - £50,000 We are working with a world-leading Security Consultancy at the forefront of cutting-edge smart technology. We are looking for an analyst who can provide ongoing support and maintenance for internal systems, and provide application support to external customers. What’s in it for you? The chance to work with the latest cutting-edge technology A competitive salary and benefits package Roles and responsibilities: Provide 1st, 2nd, and 3rd line support to customers using the in house developed web applications. Provide incident support and route cause issues. Be responsible for Active Directory Administration, SQL Server Management, and ISS-based Application. Skills and requirements: Experience with Windows Server 2012 or newer. Experience with Web Application support, incident management, and debugging issues. Experience with Active Directory Experience with 2nd line...

Role: IT Support EngineerLocation: BasildonSalary: £20,000 - £27,000 (DOE)** Interviewing now do not miss out!!**My client is offering a fantastic opportunity for an IT Support Engineer to join our well-established and award-winning Managed Service Provider. The company is currently experiencing significant growth, and is looking for a talented individual to join their team.As an IT Support Engineer, you will be part of a highly experienced helpdesk team responsible for resolving and troubleshooting incidents at a 1st/2nd line level. Your role will involve supporting a diverse range of clients and industries, both remotely and on-site. With the ability to work from the office. You will have the opportunity to work in a dynamic and supportive environment.This client offers an exceptional development and promotion program, providing unparalleled opportunities for professional growth. You will have the chance to work with cutting-edge technologies and take part in exciting projects,...

IT Support Analyst 5 days onsite - East London £28,00 - £30,000An amazing opportunity for a growing IT Support Analyst to develop within an established company with an exciting role, where you will be responsible for providing desktop and remote support to users, support the service desk platform, software deployment and hardware support.On offer is a chance to further your IT experience working with the latest Microsoft technologies. Due to the nature of the role, you will be required to be onsite 5 days a week.The company is known for being one of the largest urban regeneration projects in Europe. With their purpose being to transform urban spaces into extraordinary environments. They are now looking to expand their IT Team with an IT Support Analyst.In this role you will provide 1st line and 2nd line support to users which could include resolving desktop issues, supporting applications PCs, Macs and iOS including deployment and maintaining networking issues. Also, this could...

I am working with a great client based in the Chelmsford area to recruit am IT support analyst. This role is Monday to Friday and is 100% office based. The IT support analyst will provide technical support to the company via phone, face to face and remotely as part of a small team. You will use a ticketing system to managing issues and keep all stakeholders informed on the status of tickets.This will mainly be looking after 1st line issues but experience with 2nd line problems would be an advantage.Experience / knowledge required * Windows Server 2012 RDS, Microsoft Office 2010/2016/365 * Computer & User Management in Active Directory * Apple products; Laptops, iPads, iPhones * Corporate infrastructure knowledge * VOIP systems knowledge * Experience with a ticketing softwareThe IT Support Analyst will need to be able to work independently but also understand what it means to be part of a team. You will need to have great customer service skills.If you are an IT support...

IT Support 12 month FTC (30-35K + 10% Bonus) - Blackburn / Hybrid Keywords: IT Support Engineer, IT Support Specialist, IT Support Analyst, IT Technician, Helpdesk Engineer, Service Desk Analyst, Windows, Mac, Excel, Microsoft, ERP Systems, Software Development, Ecommerce, Logistics, Solutions, API, Webservices I'm working with a Global Solutions Provider, looking for an IT Support Specialist on a 12 month FTC basis, with a high chance of going permanent after this. The company has huge plans to grow over the coming years, making this a great time to join and be a part of their journey. The position will be mainly providing 1st and 2nd line support to the wider franchisees, escalating higher where needed. Reporting to the IT Business Manager, you'll support the local team in the UK roll-out of different IT products and services; store ERP platform, CRM tool, CMS plugins, module for print & marketing, module for logistics. We are looking for someone with at least 2-3 years'...

Here at AIS, we have an opportunity for a IT Support & Application Analyst to join our IT and team based in Solihull. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary. AIS is the largest non–food buying group of its kind in the UK, with a membership of 300 independent department stores and specialist retailers. The business is now entering an exciting time of change, with a new Managing Director at the helm and a transformational agenda to bring a more commercial and customer-focused approach to this well-established and successful membership organisation.As IT Support & Applications Analyst you will provide 1st/2nd line IT and applications support within the business while increasing user understanding of the systems.Key responsibilities as our IT Support & Applications Analyst:Support:Serve as the first point of contact for customers seeking technical assistance over the phone, in person or via the ITSM tool...

IT Engineer (2nd/3rd) - Greater Nottingham (Belper) - GBP £34,000 (Hybrid/On-Site)Are you a tech-savvy problem solver looking for an exciting opportunity? Our client is a world-renowned manufacturer and they're seeking an experienced IT Engineer to join their team!Based on their Main site in Greater Nottingham, you'll be part of a dynamic IT team that provides 2nd line/3rd line technical support across four UK sites. With the opportunity to work on Divisional and Corporate IT projects, you'll play a key role in the technical development of the company.ResponsibilitiesProvide 2nd/3rd line support for Active Directory / DNS / DHCP and GPO'sAct as the UK point of contact for Azure migration / ongoing support issuesAct as the technical UK project lead for participation in Corporate / Divisional / UK IT projects as requiredManage and support UK infrastructure, including VMware and server environment(s), firewalls, and other infrastructureRequirements VMware, Microsoft environment,Server...

Cumbernauld/Glasgow Hybrid working - 3 days per week on site Nine Twenty Technology & Digital are delighted to be partnering with a prestigious global FMCG company in the recruitment of a Service Delivery Analyst ( 1st line). The Service Delivery Analyst will provide quality first level IT support to the business, answering telephone calls to the central IT Service Desk number resolving as many IT service requests as possible within Service Level Targets. Responsibilities:  Act as a single point of contract for first level telephone support, providing technical expertise and support to system end- users, logging and resolving calls within agreed service level targets and escalating to other teams as appropriate Proactively share knowledge with other team members ensuring any updating of documentation of procedures and solutions is completed to defined standards Suggest and contribute to ways of improving existing tasks and processes using...

IT Systems Support United Kingdom – Leicester Permanent – Hybrid £40,000 - £50,000 We are working with a world-leading Security Consultancy at the forefront of cutting-edge smart technology. We are looking for an analyst who can provide ongoing support and maintenance for internal systems, and provide application support to external customers. What’s in it for you? The chance to work with the latest cutting-edge technology A competitive salary and benefits package Roles and responsibilities: Provide 1st, 2nd, and 3rd line support to customers using the in house developed web applications. Provide incident support and route cause issues. Be responsible for Active Directory Administration, SQL Server Management, and ISS-based Application. Skills and requirements: Experience with Windows Server 2012 or newer. Experience with Web Application support, incident management, and debugging issues. Experience with Active Directory Experience with 2nd line...