Apply4U Jobs
Manchester, UK
My client is currently seeking an IT Analyst to join their busy law firm on a permanent basis in Manchester.As an IT Analyst, you and other members of the Service team will be the first point of contact for all users via telephone, email and face to face in conjunction with a service desk management system within an agreed SLA. You will also be responsible for assisting with the maintenance of IT systems and contributing to IT project work. Reporting to the IT Service Manager, the key deliverables can be summarised as follows: * Delivery of high quality technical support on a range of technologies, primarily via telephone and remote control * Hands-on attitude to troubleshooting hardware and application specific issues * Responding appropriately to, and effectively resolving or escalating user incidents or queries within SLA and KPI timeframes (first response and resolution) * Take ownership of requests assigned to you and manage them through to resolution * Perform...