Talentspa
Warrington, UK
Our client is currently looking for an IT Apprentice to join their busy team! This is a key position within our business reporting to the General Manager within the Operations Hub using ConnectWise Manage WMS (Work Management System) to manage and deliver work programs effectively. This role will suit someone who enjoys success in delivering the highest customer satisfaction by providing timely and well-coordinated service management. Hours of Work: 9am – 5pm Contract Type: Full Time, Permanent IT Apprentice Duties: Work closely with our Support Team and Operations Manager Answering inbound customer calls and logging details in our WMS as required General Administration of our WMS system including: Managing the service boards ensuring all are at the correct status Assisting in monitoring service requests against contractual SLA’s Managing workflow of service tickets to completion/closure Adding and maintaining customer details within GDPR regulation Providing...