Addleshaw Goddard
Leeds, UK
Duties Managing a third line finance technical support team and management of the Firms Finance solutions Portfolio, these include; Finance Applications, Practice Management Applications, CRM, Time Recording, Financial Reporting, Information Barrier, Integration Hub, Workflow) Querying SQL databases and creation of Ad Hoc reports Work to defined Service Level Agreements, Operational Level Agreements and Key Performance Indicators. There is a strong accent on integration (inTapp) knowledge and support in this role Operate in accordance with appropriate industry best practices and standards (eg:ITIL V3, ISO27001 etc) Creation and update of appropriate artifacts (support documentation, policies, standards) to enable and encourage a consistent and effective support performance from other members of the IT Operations team and the wider IT Team Seeks the appropriate information required, from a wide range of sources, on which to make decisions which enhance the value of...