48 it help desk jobs found in Derby

Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business. The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager Key Responsibilities: Receiving calls from internal users 1st line support Creating and Resolving tickets on the helpdesk system Remote resolution of issues Order equipment and look after stock levels Responding to service requests by email and telephone Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices Basic IT knowledge is an advantage, this can be self-taught You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. There is a genuine career path with this business for the right candidate. The working hours are Monday to Friday office hours between...

Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business. The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager Key Responsibilities: Receiving calls from internal users 1st line support Creating and Resolving tickets on the helpdesk system Remote resolution of issues Order equipment and look after stock levels Responding to service requests by email and telephone Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices Basic IT knowledge is an advantage, this can be self-taught You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. There is a genuine career path with this business for the right candidate. The working hours are Monday to Friday office hours between...

Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business. The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager Key Responsibilities: Receiving calls from internal users 1st line support Creating and Resolving tickets on the helpdesk system Remote resolution of issues Order equipment and look after stock levels Responding to service requests by email and telephone Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices Basic IT knowledge is an advantage, this can be self-taught You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. There is a genuine career path with this business for the right candidate. The working hours are Monday to Friday office hours between...

Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business. The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager Key Responsibilities: Receiving calls from internal users 1st line support Creating and Resolving tickets on the helpdesk system Remote resolution of issues Order equipment and look after stock levels Responding to service requests by email and telephone Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices Basic IT knowledge is an advantage, this can be self-taught You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. There is a genuine career path with this business for the right candidate. The working hours are Monday to Friday office hours between...

Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business. The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager Key Responsibilities: Receiving calls from internal users 1st line support Creating and Resolving tickets on the helpdesk system Remote resolution of issues Order equipment and look after stock levels Responding to service requests by email and telephone Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices Basic IT knowledge is an advantage, this can be self-taught You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. There is a genuine career path with this business for the right candidate. The working hours are Monday to Friday office hours between...

Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business. The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager Key Responsibilities: Receiving calls from internal users 1st line support Creating and Resolving tickets on the helpdesk system Remote resolution of issues Order equipment and look after stock levels Responding to service requests by email and telephone Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices Basic IT knowledge is an advantage, this can be self-taught You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. There is a genuine career path with this business for the right candidate. The working hours are Monday to Friday office hours between...

ROLE:  I.T. 1st Line Support HOURS:  37.5 Per Week REMUNERATION: £23,, plus benefits LOCATION: Clover Nook Site - Somercotes, Alfreton Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our IT Team are looking for customer service focussed 1st Line Support to join their busy Help Desk team, due to an internal promotion. The role is hands on, and every day is different, but you'll be responsible for providing IT Help Desk support, triaging and troubleshooting, and resolving IT problems for all colleagues within the Eurocell Group of companies. WHAT WE OFFER: You will be rewarded with a very competitive basic salary Minimum 25 days paid leave each year, plus statutory holidays  *NEW for * Free Healthcare plan for all employees *NEW for * Enhanced Maternity and Paternity...

ROLE: I.T. 1st Line Support HOURS: 37.5 Per Week REMUNERATION: £23,500, plus benefits LOCATION: Clover Nook Site - Somercotes, Alfreton Eurocell are a stock market listed Plc and the market leader for uPVC products within the building industry. We know that our people are our greatest asset, we are successful, dynamic, ambitious and looking for great team players to grow with us. Our IT Team are looking for customer service focussed 1st Line Support to join their busy Help Desk team, due to an internal promotion. The role is hands on, and every day is different, but you'll be responsible for providing IT Help Desk support, triaging and troubleshooting, and resolving IT problems for all colleagues within the Eurocell Group of companies. WHAT WE OFFER: You will be rewarded with a very competitive basic salary Minimum 25 days paid leave each year, plus statutory holidays *NEW for 2023* Free Healthcare plan for all employees...

IT Infrastructure Engineer (1st Line) Midlands PIB Group Full time Permanent The IT Infrustructure Engineer will provide onsite and remote 1st line support across all elements of our technology and infrastructure estate, including: EUC Hardware & Logistics Telephony (Mobile/PBX/VOiP/Audio & Video Conferencing/Contact Centre/Unified Comms) Managed Print Services Networks (WAN/LAN/WiFi) Security Tooling  Identity Access Management  Email, Storage & Domain Management Cloud Services Supporting the management and maintenance of well performing and cost-effective technology, application and infrastructure solutions; identifying and resolving any outages or performance issues both internally and externally. Assisting in the provisioning, logistics, distribution, auditing, maintenance, and overall asset management of all PIB Group hardware. Supporting IT migrations, site relocations, integration projects and continuous improvement activity as part of PIB Group...

Job Advert We have a great opportunity to join our dynamicSheffield team as IT Technician. Our complex mix of IT includes both on premise locations and cloud environments. Alongside diagnosing and resolving issues assigned from the IT Helpdesk, you’ll support your colleagues with internal issues and work on IT projects as required. You’ll also perform daily maintenance checks according to set routines and liaise with resolver groups withinWebhelpGroup and external IT suppliers and clients. We are looking for an exceptional individual comfortable rolling up your sleeves and getting involved in day to day tasks. You’ll be able to show us a talent for logical thinking, problem solving and turning frustrated customers into happy customers. What you'll need Prior experience of supporting multiple systems and users ideally in a contact centre environment In-depth knowledge of contact centre technology and processes and how these can be improved through...

We have a great opportunity to join our dynamic Sheffield team as IT Technician. Our complex mix of IT includes both on premise locations and cloud environments. Alongside diagnosing and resolving issues assigned from the IT Helpdesk, you'll support your colleagues with internal issues and work on IT projects as required. You'll also perform daily maintenance checks according to set routines and liaise with resolver groups within Webhelp Group and external IT suppliers and clients. We are looking for an exceptional individual comfortable rolling up your sleeves and getting involved in day to day tasks. You'll be able to show us a talent for logical thinking, problem solving and turning frustrated customers into happy customers. What you'll need Prior experience of supporting multiple systems and users ideally in a contact centre environment In-depth knowledge of contact centre technology and processes and how these can be improved through exploiting existing technologies and...

You don’t need to go to university to kickstart your career! Do you want to be earning whilst you are learning and keeping up to date with the latest technology?   By choosing Primary Goal as your training provider not only will you be learning whilst you're earning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams: CompTIA A + (Exam 1 and 2) CompTIA Cloud Essentials + We are recruiting on behalf of Davis Ground IT Services where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we give our apprentices, you won’t be left on...

For over the last 25 years our client has been problem solvers for a wide range of businesses. Helping them to identify new innovative ways to help improve their business processes. Their approach is to recognise what your frustrations are in regard to your print environment, IT services, document management & communications and find a solution to overcome them. Their dedicated team of Admin, Finance, in-house Technical Support, Sales and Marketing work hand in hand to ensure that our customers are at the centre of what they do.Due to business expansion our client is looking for an IT Support technician to join their growing help desk support team based in Derby. Our client is a leading supplier of Managed Services, specialising in Managed IT Support, Telephony & Communications and Managed Print Services. You will be working alongside their 1st, 2nd & 3rd line support technicians providing support to clients, be responsible for handling support requests and overcoming...

About the role Balfour Beatty are currently looking for a Junior IT Field Engineer to join our Enabling Functions team based in Derby. Please note: You will need to hold a driving license due to the nature of the role covering the midlands region, when required. Within this role you'll deliver IT Services for Field Engineering effectively and efficiently, working in conjunction with the Service Desk to receive work for completion. The Junior Field Engineer is responsible for the establishment of IT services and providing continual ongoing support and maintenance - making sure the performance, reliability and protection of all IT services meets the business needs What you'll be doing As a Junior IT Field Engineer you will have the following accountabilities: Delivering IT Field Engineering services at main office locations, initially Raynesway Setting up new sites and offices from an IT Perspective Decommissioning sites and...

Responsibilities Field incoming help requests from end users via both telephone and work orders in a courteous manner Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue Build rapport and elicit problem details from help desk customers Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution Qualifications 2+ years of experience providing on site support with: Dell Desktop / Laptop; HP Desktop / Laptop / Printer; Lenovo Desktop / Laptop; Lexmark Printer, IBM Printer Must pass a pre employment criminal background check and credit check Options Sorry the Share function is not working properly at this moment. Please...

We have an exciting new role for an IT Manager to join and lead our current IT team. This is a hands-on management role providing support for approximately 150 users across desktops, laptops and servers. You will be taking responsibility for the 1st and 2nd line IT support across various systems and ensuring correct policies and procedures are in place. It will require management of the internal infrastructure and advising on new technologies then managing the configuration and implementation. Being proactive you will be able to balance competing priorities and use your great communication skills to deliver first-class IT Management throughout our busy studio environment. Key Tasks/Areas  Management Provide leadership to the IT team for all activities of the IT Department, including recruitment and team management Forecast, develop and manage a fiscally responsible annual budget for the IT department. Pro-actively identifying improvements/upgrades to...

IT Engineer - Ashby-de-la-Zouch - GBP 26,000 (5 days onsite)We are looking for an enthusiastic and proactive IT Engineer to join our innovative and dynamic team at a leading retail company around Ashby-de-la-Zouch. In this exciting role, you will be responsible for providing technical support to our internal team. You will be working on a variety of IT projects, supporting our retail systems, and helping to drive the company forward.Key Responsibilities:Providing 1st and 2nd line support for all IT-related issuesTroubleshooting hardware and software problemsInstalling and configuring computer hardware and softwareMaintaining and monitoring computer networks and systemsAssisting in the design, implementation, and maintenance of new IT infrastructureProviding remote support to customers and ensuring that all queries are resolved in a timely mannerProactively identifying opportunities to improve the IT environment and systemsSkills and Qualifications:Previous experience in a similar...

The Original British Motorcycling Company. At Triumph, we are driven to make the best motorcycles in the world. Building iconic motorcycles that celebrate our past whilst embracing the future - through bold design, original styling, purposeful engineering and a genuine passion for the ride. A great opportunity for the role of IT Infrastructure Engineer has arisen within the IT Department at Triumph Motorcycles, the UK’s largest motorcycle manufacturer and a global leading heritage brand. Reporting to the Infrastructure Manager, the successful candidate will help to promote and maintain a higher standard for the Triumph Infrastructure in security, stability, and performance.  It is an exciting time to be joining us at Triumph as we continue our growth. This role is new within the Triumph IT Department and although part of the Infrastructure Team, this is more focused on larger and more complex tasks and projects. The ideal candidate will develop and refine standards...

IT Manager AWS Office 365 Software Support Office based role Full time50k-60kLooking for someone to provide daily management of the corporate IT infrastructure for 150 internal users and the AWS cloud-based production servers. It is a hands-on role in which you will ensure the IT infrastructure is successfully driving the business forward.Responsibilities include:-Managing AWS cloud environment-Managing internal IT infrastructure for 150 users-Develop IT processes which provide a quality service to internal and external stakeholders.-Providing general IT support in regards to hardware and software for internal users as well as to the business-Obtaining software licenses-Cyber security/ security monitoring of AWS and internal infrastructure-Suggest, develop, test, implement and maintain new and existing technology and infrastructure-Implement data loss prevention strategies-Ensure IT systems perform with support and duties as is required outside of office hoursQualifications and...

IT Support Manager - Cloud, Helpdesk, JiraSutton Coldfield (Hybrid) - £40,000 - £60,000 + Benefits!Applause IT are looking for an IT Support Manager work a large-scale distribution business situated in Sutton Coldfield. Reporting into the IT Director you will be responsible for supporting and leading the team overseeing the internal and cloud hosted infrastructure.The successful IT Support Manager will have experience and knowledge of the following:5 years' experience in an IT Support or Software Support role, with at least 2 years working in a customer-facing Help Desk environment supporting the use of software (this can be supporting internal customers).Experience managing or supervising others.Experience of Cloud administration using AWS, Azure or GCP.Experience managing or supervising in a Help Desk or Support environment, logging issues in a ticketing system (e.g. Jira), prioritising and categorising tickets and reporting on trends.VMWare virtualisation experienceNetwork...