113 it helpdesk analyst jobs found

Job description Cordius is looking for an IT Helpdesk Analyst/ 1st Line Support to join an award winning technology company based in Nottingham City Centre. The company is an IT Managed Services provider and the service desk team consists of more than 60 people.

Role: IT Helpdesk AnalystLocation: West London, SW1E 5NDSalary: � 33,000 + TrainingRole: IT Helpdesk Analyst Location: West London, SW1E 5ND Salary: � 33,000 + TrainingA leading London based business is looking to grow their IT department and are searching for someone to come onboard and join the company as a IT Helpdesk Analyst. The duties of the role would include general IT support for staff internally using a variety of technologies.The Role:Logging and resolving tickets, and to escalate where necessaryCompleting administration tasks on Microsoft Teams through Office 365 Admin CentreCarry out support to Mac and Windows devicesComplete administration tasks on Windows ServerManaging mobile devices through a MDM platformTroubleshoot a range of network equipment including routers and switchesProviding support for mailbox issues with Exchange and Office 365Essential Skills:Office 365 & ExchangeActive DirectoryWindows OS and ServerNetworking - DNS, DHCP, TCP/IPMDM - Intune,...

Role: Senior IT Helpdesk AnalystSalary: £30,000 - £35,000Location: YorkAre you an experienced Senior IT Helpdesk Analyst looking for your next opportunity?Our client is looking for an experienced Senior IT Helpdesk Analyst to join their growing internalIT team in York. You will be supporting over 50 locations and a network of over 700 users across the country, you will play a crucial role in providing technical support, managing user accounts, monitoring licensing, and overseeing small projects.Benefits:- 28 days holiday leave per annum- Perkbox- Competitive pension- Great staff referral scheme- On-site parking- Subsidized canteen (Head Office)Key Responsibilities:- Provide technical 2nd line IT support to all employees- Provision user accounts and hardware according to internal policies and procedures- Fault find and resolve PC/Hardware issues- Visit sites as needed to provide hands-on support- Manage and mentor additional team members- Ensure business processes and documentation...

IT Helpdesk Analyst – International Law Firm – Brand New Role! Type: general Our client, a successful international law firm, is looking for an experienced IT Helpdesk Analyst to look after, manage calls and enquiries and deal with all aspects of Helpdesk and First line support for the firm. The daily tasks will involve responding to international and UK service calls from users in order to advise and guide them in use of applications and resolving any issues that arise. Candidates should have a minimum 2 years in a similar support role, preferably with a City law firm. You should have excellent customer service experience and a thorough knowledge of Microsoft Office Suite in order to fulfil this brand new role for the firm..

IT Helpdesk Analyst / 1st Line Support Technician, COR4886This is an excellent entry-level  IT Helpdesk Analyst / 1st Line Support Technician role, working for a company with a growing reputation in their field. The RoleAlthough prior experience in IT could be helpful, it is not necessary for this role as full training will be provided. The IT Helpdesk Analyst / 1st Line Support Technician will use their excellent communication skills and customer service experience to be the first point of contact and provide an excellent service to a varied customer base.The CompanyThe IT Helpdesk Analyst / 1st Line Support Technician will join a thriving software house with an innovative suite of products. The IT Helpdesk Analyst / 1st Line Support Technician will contribute to a supportive team environment, which rewards hard work and innovative thinking. This role is based onsite in central Bath.BenefitsSome of the benefits on offer for the IT Helpdesk Analyst / 1st Line Support Technician,...

We are Jones Knowles Ritchie. We are a branding business. We inspire people and brands to be their true selves. We transform legacy brands and we build the brands of the future. We make brands distinctive across the entire consumer experience. We look for brave characters, tenacious spirits, and unlike-minded individuals. Founded in 1990 and proudly independent, we work for some of the most famous big and small brands in the world out of our studios in London, New York, and Shanghai. Our mantra is 'Be Yourself, everyone else is taken, and we believe that of our staff and of our brands. There is only one Heinz. Or Budweiser. And there is only one you. Whilst best known for our work on Burger King, Heinz, Ocado, Hippeas, Ugly, BEES, Dieline, Budweiser, M&Ms, Courtney Tulloch, and The Gut Stuff amongst others, our diet of work is evolving; underway right now are branding projects in the world of start-ups, technology, entertainment, gaming, retail, and digital...

Are you an IT support engineer with at least 2 year’s of experience? An award-winning creative agency is looking for an IT helpdesk analyst to join their team on a 6-month FTC! The ideal candidate will take the lead in resolving user issues and act as the first point of contact for anyone needing assistance with all technical issues encountered within the business. Role Responsibilities Provisioning of new user’s accounts Deploying new computers and mobile devices Deprovisioning user accounts for leavers Re-purposing hardware Create documentation and guides for users Maintain accurate inventory of asset management system hardware and software Management of loan equipment and accessories stock levels ensuring equipment is always available to staff Adhere to and uphold IT policies and procedures Log and maintain an accurate record of support tickets through the IT Helpdesk system Provide a broad range of technical support to 160+ users Provide functional...

1st Line Helpdesk Analyst - Knutsford 1st Line / IT Helpdesk / IT Support / Service Desk - Windows, AD - Knutsford, Cheshire I am looking for a 1st Line Support Analyst to join a growing team that is based in Knutsford, Cheshire. They are looking for a 1st Line Support Analyst to work on their service desk supporting around 300 staff. In a nutshell, they are looking for confidence and great communication skills with a desire to take on a challenge and learn and develop. Background wise, they will look at someone who has been in a customer focused support role (customer service, helpdesk) with some IT training who wants to break into tech or someone who has some experience on an IT Support desk, dealing with around 20-40 tickets a day. Tech skills/knowledge; * Windows * Active Directory * Call logging * ITIL Salary will depend on experience. This will be working in the office in Knutsford for 4 days a week in the office, there is parking available. Working hours 9-5, 8-4,...

IT Support Engineer, Maidstone, Kent, up to £29,000 DOE!Role: IT Support EngineerLocation: Maidstone, KentSalary: up to £29,000 DOE!Contact me directly or click APPLY today for immediate submission.Are you a process-driven individual who thrives in a fast-paced, hands-on working environment? Then look no further as this is the perfect role for you! My client, who is a dynamic and innovative service provider, has an exciting opportunity for an experienced IT Support Engineer to permanently join their team in the Maidstone office! You'll be consistently hands-on going into the warehouses and offices to fix hardware issues and assist in the testing and implementation of new systems alongside the IT Manager. Responsibilities include: *Providing high-end 1st and 2nd Line Support*Trialling, deploying and evaluating new equipment*Diagnose and troubleshoot hardware and software issues*Provide technical advice and guidance to customers*Fix hardware issues on-site ranging from laptop builds...

NEW VACANCY ALERT!🚀Role: IT TechnicianLocation: Dorking, SurreySalary: up to £27,000 DOEApply TODAY or contact me directly!Don't miss out!📧 📧Are you looking for an entry-level IT role which has amazing progression and training opportunities? Look no further, this is the perfect role for you! The successful candidate will be responsible for providing technical support to staff and students, installing, testing and configuring IT equipment, managing the day-to-day running of the IT systems, and responding to IT issues in a timely manner.Responsibilities:* Installing and configuring IT hardware* Basic troubleshooting knowledge* Excellent customer service - including face-to-face & remote* Being trained and mentored by the Head of IT* Setting up accounts for new staff and students* Providing technical support to staff and students* Ensuring the IT systems are secureTechnical Skills Required:* Proven experience in IT support (either a degree or commercial experience)* Knowledge of...

IT Support Specialist | Nottingham | Salary £28,000 | Permanent | Cherry Professional supports a rapidly fast-growing business with a vibrant culture and established team. They are now seeking an experienced IT Support Specialist to join the supportive team on a permanent basis.Are you looking for a role that will offer you a fast-paced, dynamic environment? As the IT Support specialist, you will be self-motivated and driven. In this role, you will act as the first point of escalation and assist all employees while working through tickets on the service team.Hours of work Monday – Friday, 9-5 pm inclusive of an hour's lunchKey responsibilities, -To be the first point of contact for all IT issues, this will be through the internal ticketing system, with a broad range of issues and a range of timescales. -You will log and maintain the ITSM system and offer practical help and assistance via phone, email remote access or desk side. -To escalate to your IT Service Manager/Third party...

IT Helpdesk Engineer Wanted!Role: IT Helpdesk EngineerSalary: £20,000 - £24,000 (depending on experience)Location: SheffieldJoin a dynamic team as an IT Helpdesk Engineer at a cutting-edge Managed Service Provider in Sheffield. We are working with a fast-growing company that is dedicated to delivering exceptional customer service and utilizing the latest technology. As a Microsoft Gold Partner this client is devoted to investing in their staff and internally promoting. You will be given fully funded access to courses with dedicated study time. This is a unique opportunity to advance your career while making a real impact.Benefits:- 21 days holiday plus bank holidays- Westfield Healthcare - Flexible working - Hybrid Working (after probation)- Onsite parking - Paid for certifications (Microsoft Gold Partner)Responsibilities:- Be the face of the company, providing technical support to clients via phone, email, and in-person- Tackle challenging hardware and software issues and find...

Job Title: Helpdesk Support Analyst – Full Time The EPOS Helpdesk is an independent section whose function is to provide a dedicated service to Poundstretcher stores in the U.K. The Helpdesk Support Analyst will provide the first line of support for all aspects of the in-store EPOS system - hardware, software, communications, data integrity, and store procedures. The in-store EPOS system covers the following subject areas -  Stock Control, Timesheets/Personnel, Cash Management. Main Duties and Responsibilities: Maintain a Call Log for all calls placed on the Help Desk by Stores, Warehouses and Head Office. Answer Store, Area/Regional Manager or Head Office Department queries on all aspects of the EPOS system and procedural issues ensuring a prompt response in line with internal S.L.A`s and Company Procedures. Identify the source of system problems, both hardware and software, using Remote Tools to gain access to the in-store system.  Fixes may be applied without reference...

The Vacancy Job Title: Helpdesk Support Analyst – Full Time The EPOS Helpdesk is an independent section whose function is to provide a dedicated service to Poundstretcher stores in the U.K. The Helpdesk Support Analyst will provide the first line of support for all aspects of the in-store EPOS system - hardware, software, communications, data integrity, and store procedures. The in-store EPOS system covers the following subject areas - Stock Control, Timesheets/Personnel, Cash Management. Main Duties and Responsibilities: Maintain a Call Log for all calls placed on the Help Desk by Stores, Warehouses and Head Office. Answer Store, Area/Regional Manager or Head Office Department queries on all aspects of the EPOS system and procedural issues ensuring a prompt response in line with internal S.L.A`s and Company Procedures. Identify the source of system problems, both hardware and software, using Remote Tools to gain access to the in-store system. Fixes may...

About the role Newly formed North Northants Council’s Tech, Digital and Data service is looking for customer-focused and dedicated individuals to join our dedicated and ambitious team. Our new team has big plans and ambitions to be an inspirational local government IT service and we need great people to help us achieve our goals.  If you love ICT and you’re looking for a new challenge, an opportunity has arisen to join our ICT Service Delivery team as we are looking for current or aspiring Service Desk Analysts. Our ICT Service Desk is where our approximately 3000 staff across North Northants Council come to if they have any issues with ICT. Our customers have many varied service and customer facing roles, and they rely on us to keep their technology working so they can continue to do the amazing work they do for the residents of North Northamptonshire. You’re never sure who is going to contact you and what help they are going to need, but that’s what makes...

Job Title: 1st Line Support Analyst Work Pattern: 37 hours per week Type: Permanent Location: Middlesbrough TS2 Salary: £23,369 per annumPurpose of the role - Our client is looking for a 1st Line Support Analyst to be responsible for day-to-day operational IT issues and requests relating to systems and hardware including responding to telephone calls, emails, and self-service tickets from customers. Job Role -To fulfil the requirements as set out within the Tier 6 profileTo assist in delivering ad-hoc tasks / projects as requiredRespond to incidents & service requests reported through telephone, email, and self-serviceTo categorise, assign and prioritise incidents & service requestsTo provide 1st Line systems support to a range of applicationsTo provide 1st Line hardware support to a range of devicesTo provide 1st point of contact resolution where possibleContinually update & record user interactions within the IT Service Management software.Continually update and...

JOB TITLE : IT Support Team Leader SALARY: £26,000 - £30,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you!  Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users...

The role: We are looking for a permanent IT Support Analyst to join our friendly IT Service Desk team in Bristol. The successful candidate will provide IT support to users of Simmons & Simmons IT systems. Working to scheduled but varying shift patterns, the role involves recording, diagnosing, monitoring and resolving problems by using a call management system which provides a high-level audit trail for every call made or taken. The strategy for the IT Support Desks is to adopt a first-time resolution approach from call placement to call resolution. This is an exciting opportunity to join an expanding team. What will you do: The support of Simmons and Simmons IT applications and hardware. Provide first line application support (productivity tools and business applications) including: incident & problem identification, analysis, diagnosis, and resolution or escalation when necessary. Assist in resolving incidents, questions & requests...

An enthusiastic and energetic IT Support Engineer is required by a market leading company based in Sittingbourne. This exciting company are looking for a confident communicator with great customer service experience. The successful candidate will be a key point of contact regarding IT incidents and will provide internal first line support via the ticketing system, phone and desktop support.An annual salary of up to £27,500 + benefits is availableThis will be an office based position with occassional travel to other company sites, as such a drivers licence and vehicle will be required.Responsibilities1st line support for diagnosing problems and issues.Escalate issues where neededService desk, desktop and telephone support for 1st line issuesInstallation and configuration of IT equipmentProvide outstanding customer RequirementsThe Service Desk Analyst will have:-          Strong 1st Line Support support experience-          Excellent verbal and written communication skills.-...

We have an excellent opportunity for a 3rd Line IT Support Engineer to join this growing and reputable team of technicians at this leading and award-winning ISO 9001 & ISO 27001 accredited solutions and systems development, Managed Services Provider based in Brighouse, West Yorkshire. About the company Our client delivers proactive IT support from West Yorkshire working with clients across the UK and beyond. They specialise in working with the Legal Sector and have a proven track-record in transforming Professional Services organisations. About the role As a 3rd Line IT Support Engineer, you will be responsible for troubleshooting and resolving any technical issues that have been escalated through the helpdesk from 1st Line IT Support Engineers and 2nd Line IT Support Engineers while providing excellent customer service and your main duties will include: Act as troubleshooting lead for high level technical issues, high priority tickets and MSO’s Visit client’s sites as...