85 it helpdesk analyst jobs found

Job Description We're currently recruiting for a IT Helpdesk Analyst to join our IT team on a permanent basis, you will be responsible for providing initial first line support for all users of company applications, devices, and services. This is a genuine hybrid working role, where you will work from home and from the office based in Northampton. This is on a 3 week working from home and 4 weeks working from our HUB head office on a rota basis. What you'll do… As a Travis Perkins IT Helpdesk Analyst, you will be working within a truly dynamic environment that’s often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team. You will be getting involved with: - Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements - Using skilful questions, identify as quickly...

We're currently recruiting for a IT Helpdesk Analyst to join our IT team on a permanent basis, you will be responsible for providing initial first line support for all users of company applications, devices, and services. This is a genuine hybrid working role, where you will work from home and from the office based in Northampton. This is on a 3 week working from home and 4 weeks working from our HUB head office on a rota basis. What you'll do As a Travis Perkins IT Helpdesk Analyst, you will be working within a truly dynamic environment thats often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team. You will be getting involved with: - Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements - Using skilful questions, identify as quickly as possible the exact nature and seriousness of...

Are you interested in being part on an exciting journey with one of the UK's leading providers of specialist education and care services? Do you want to work for a business who are committed to getting the best out of their staff both personally and professionally? Reporting into the Deputy IT Support Services Manager, we are currently seeking an IT Helpdesk Analyst to be responsible for delivering helpdesk services to the company within required SLA's and policies. This role is a fantastic opportunity to allow someone to develop and learn within a supportive IT team and to make a huge impact across the business. Key responsibilities for the role: Deliver telephone and remote IT support to users across the business by answering, recording and responding to all incoming calls and emails to the IT Helpdesk Analyse and resolve incidents from all areas of the company within agreed service levels whilst ensuring 1st /2nd line resolution is achieved wherever possible...

Law Business Research are an award-winning global provider of legal content and business intelligence for the legal and intellectual property markets. We create essential and unique information for our subscribers, who are drawn from over 100 countries around the world, via our global brands. With a strong platform for international growth, and a reputation for creating outstanding content, we can offer individuals an intellectually stimulating work environment that puts global legal and intellectual property issues at the heart of our business. We support a diverse workforce and inclusive workplace, and welcome applications from different backgrounds.  Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team as an IT Helpdesk Analyst ! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people reach their...

Job description Cordius is looking for an IT Helpdesk Analyst/ 1st Line Support to join an award winning technology company based in Nottingham City Centre. The company is an IT Managed Services provider and the service desk team consists of more than 60 people.

Are you interested in being part on an exciting journey with one of the UK’s leading providers of specialist education and care services? Do you want to work for a business who are committed to getting the best out of their staff both personally and professionally? Reporting into the Deputy IT Support Services Manager, we are currently seeking an IT Helpdesk Analyst to be responsible for delivering helpdesk services to the company within required SLA’s and policies. This role is a fantastic opportunity to allow someone to develop and learn within a supportive IT team and to make a huge impact across the business. Key responsibilities for the role: Deliver telephone and remote IT support to users across the business by answering, recording and responding to all incoming calls and emails to the IT Helpdesk​​​​​​ Analyse and resolve incidents from all areas of the company within agreed service levels whilst ensuring 1st /2nd line resolution is achieved wherever possible...

We're currently recruiting for a IT Helpdesk Analyst to join our IT team on a permanent basis , you will be responsible for providing initial first line support for all users of company applications, devices, and services. This is a genuine hybrid working role, where you will work from home and from the office based in Northampton. This is on a 3 week working from home and 4 weeks working from our HUB head office on a rota basis. What you'll do As a Travis Perkins IT Helpdesk Analyst, you will be working within a truly dynamic environment thats often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team.  You will be getting involved with: - Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements - Using skilful questions, identify as quickly as possible the exact...

The Position: IT Helpdesk AnalystLocation: Central LondonSalary: � 32,000A global organisation is looking for an IT Helpdesk Analyst to join their growing team to support a large user base, undertaking a diverse range of responsibilities.The role provides an excellent opportunity to work closely with a close-knit IT team, including the Head of IT and Senior IT Engineers.The perfect candidate will display a strong desire to develop their knowledge and be highly motivated top progress into a more senior position in the future. This role will allow you to expand your skillset as you will gain exposure to many of the newest technologies, such as Azure, Office 365, MDM platforms, and many more.Responsibilities:* Act as the first point of contact on the helpdesk, providing support via telephone, email, or face to face* Moving and setting up desks & hardware* Using Active Directory to setup new started and process leavers* Aid Senior engineers when working on exciting projects* Help...

We're currently recruiting for a IT Helpdesk Analyst to join our IT team on a permanent basis, you will be responsible for providing initial first line support for all users of company applications, devices, and services. This is a genuine hybrid working role, where you will work from home and from the office based in Northampton. This is on a 3 week working from home and 4 weeks working from our HUB head office on a rota basis. What you'll do As a Travis Perkins IT Helpdesk Analyst, you will be working within a truly dynamic environment thats often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team. You will be getting involved with: - Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements - Using skilful questions, identify as quickly as possible the exact nature and seriousness of...

We're currently recruiting for a IT Helpdesk Analyst to join our IT team on a permanent basis , you will be responsible for providing initial first line support for all users of company applications, devices, and services. This is a genuine hybrid working role, where you will work from home and from the office based in Northampton. This is on a 3 week working from home and 4 weeks working from our HUB head office on a rota basis. What you'll do As a Travis Perkins IT Helpdesk Analyst, you will be working within a truly dynamic environment thats often described as a hive of activity. Using a range of skills and tools, you will be working in a tight-knit, culturally diverse team.  You will be getting involved with: - Providing initial first line support for all users of company applications, devices, and services in accordance with confirmed procedures and agreed Service Level Agreements - Using skilful questions, identify as quickly as possible the exact...

ABOUT US Galliford Try is one of the UK’s largest construction businesses with a vision to be a people-orientated, progressive business, driven by our values to deliver lasting change for our stakeholders and the communities we work in. Our purpose is to improve people’s lives through building the facilities and infrastructure that communities need, providing opportunities for our people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work. We do this by holding true to our values, delivering excellence for our clients and the community, being passionate about our role in providing vital services, putting integrity at the heart of our business by doing the right thing, and collaborating with our clients, supply chain and stakeholders to deliver lasting change and long-term value. We are committed to agile working, giving our people the freedom and flexibility to adapt their...

Role Description Job Purpose To own all service requests raised to IT from the business, and provide 1st line support of the IT Desktop and Business Systems used within the Princes Group as the first point of contact for end users for all Service Requests. To liaise with all users of IT systems within the group and with third party service providers. Dimensions Internal contacts will include members of the organisation at all levels, given the support element of the role. External contacts will include representatives from our key technology partners who provide equipment, service and support. These contacts will be for the resolution of day-to-day issues. Principal Responsibilities Ensure service requests are assigned and resolved to agreed SLA’s through excellent communication and organisational methods. Adherence to the Service Request Fulfilment policy. Monitoring of incoming service requests and timely closure of requests, ensuring end users are...

Who you’ll be working for: Xiria is a rapidly growing IT Managed Services Provider looking to strengthen our Service Desk operation through the recruitment of apprentices and experienced team members. What’s in it for you: We are seeking individuals who are enthusiastic about delivering the best IT support and solutions with high levels of customer service combined with a positive can-do attitude. Your role will be key to ensuring our customers receive a prompt response to IT incidents reported via telephone, email, and our IT service management system. As a QA apprentice, you’ll gain on-the-job experience, earn a salary, and receive all your training at no cost to you. With our career progression pathways, you can take your learning as far as you want – all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free.  90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. You will...

Description SUB AGENT OUR HIGHWAYS BUSINESS There has never been a better time to join our family, in particular, our Highways business where we have seen impressive growth over the last few years achieving tremendous success with Highways England under the SDF Framework as well as the Midlands Highway Alliance (MHA) amongst other local authority frameworks. Right now, we are poised for continued growth with additional success on the Regional Delivery Partnership in collaboration with Highways England in the South West and the Eastern regions. We’ve secured a strong pipeline of work over the next few years and in a great position to capitalise further so now is the time to join us, exciting times are ahead. PURPOSE OF THE ROLE As Sub Agent, you will successfully deliver projects or sections of projects safely, on time, within budget and to client specification. KEY ACCOUNTABILTIES You will; Create a ‘Knowingly Safe’ working...

About The Role We are seeking a motivated individual with an ambition to build their career in IT to join our Helpdesk team. The successful candidate will be assisting in providing a 24/7 1st line support service to all users within the business, working with the latest technologies as well as the established legacy systems. What’s In It for you… Competitive salary, shift allowance, bonus scheme and pension A great Company culture Your birthday off Generous staff discount Healthcare cash plan And tons more… Your day-to-day duties and responsibilities will include: Providing 24/7 1st line support, on a shift rota basis, ensuring that you provide excellent customer service in an efficient, on-time, and accurate manner. Liaising with internal users to resolve problems and queries, escalating to the 2nd or 3rd line support as appropriate. Liaising with 3rd parties, as and when required, to resolve problems and queries. Analysing support...

At Charles River, we are passionate about improving the quality of people’s lives. When you join our global family, you will help create healthier lives for millions of patients and their families.  Charles River employees are innovative thinkers, who are dedicated to continuous learning and improvement. We will empower you with the resources you need to grow and develop in your career.  As a Charles River employee, you will be part of an industry-leading, customer-focused company at the forefront of drug development. Your skills will play a key role in bringing life-saving therapies to market faster through simpler, quicker, and more digitalized processes. Whether you are in lab operations, finance, IT, sales, or another area, when you work at Charles River, you will be the difference every day for patients across the globe.   Job Summary We are currently looking to recruit a full time IT Support Analyst who will report to the Group IT Manager. The role will be based at...

Job:                       2nd Line IT Support Engineer Salary:                  Circa £22,000 p.a Sector:                  IT/MSP Contract:               Permanent Location:               Sheffield. Verus is proud to be working with a prominent South Yorkshire-based IT managed service provider, and we are looking to talk with experienced 2nd Line Support Engineers who wish to join their fantastic team. You will have the crucial role of dealing with escalated issues from the 1st line team, including providing help and support to the 1st line technicians to help them reach the first-time fix target. You will provide feedback and assist the team manager to ensure your individual and team’s targets are achieved. As a result of the business's continued expansion, my client is in the process of relocating to new offices based between Sheffield city centre and Meadowhall. But in the short term, you will be based at their current location, which is situated in Dinnington....

The Role As a IT Systems Analyst you will work in our Network Operations Centre (NOC) where you will:  Be first point of contact for all technical issues relating to Microsoft, Oracle, and Cisco Networking technologies (not helpdesk which is handled by the dedicated helpdesk support team) Design and develop new database solutions for our various production and non-production Oracles databases – including replication, performance optimisation and data warehousing Maintain and develop the Acturis global private network Manage and develop the EMC and Pure storage solutions Provide problem solving and issue resolution support to the production and non-production systems hosted in London and Amsterdam – performance, availability and bottlenecks Investigate and research new server infrastructure, database network and storage technologies and solutions Manage the virtual desktop environments Technologies you will be using, managing and maintaining include:...

Benefits of this IT Support Technician role: Salary: £25,000 + depending on experience Full time position – 37.5 hours p/week (start time can be negotiated) Unlimited holiday Fun team environment Team social and charity events Pension scheme Paid for Ongoing Training optional - We want to invest in you Free on-site parking  Working for the winners of the 2022 SME UK Southern  Awards Responsibilities of IT Support Technician will include: Answering tele calls made to the IT helpdesk. Whenever possible providing solutions over the tele or via remote support. Supporting Windows & Apple devices, hardware and software Providing IT support quickly and efficiently. Keeping clients informed of any problems that may delay the provision of a solution Support for at least the following applications: Windows 10 and above Microsoft Office 2013 and newer (Including Microsoft 365/Azure) Outlook / Exchange Apple Mail Ensuring all users can use IT equipment and if...

Job Description: Would you like to take on a role that allows you to take ownership of your work? We are looking to for new IT Support candidate to join our team in Marlow. Do you have a keen interest in IT and are willing to adapt your knowledge to suit third party and bespoke solutions, have a creative and innovative approach with the energy and enthusiasm to deliver, and above all a passion for exceeding customers’ expectations? Then we want to hear from you.  We want you to bring your unique set of skills and experience to a great place to work, and further your potential with us at Whistl. You will be providing applications and technical support to Whistl staff. The role is high-profile and part of a wider IT Service Desk covering Whistl assets and systems. Day to day, the role will involve providing first line support on applications and technical support to Whistl employees. You will also be communicating with suppliers, giving hands-on technical...