70 it helpdesk jobs found in Derby

Trainee/Entry Level IT Helpdesk Analyst - 1st Line - DerbyUp to 23k - Office Based in DerbyTrainee/Entry Level IT Helpdesk Analyst required for a leading organisation based in the UK, who are currently experiencing large scale growth and investment. Within the role, you will be responsible for providing a polite and responsive service to all users across the group and aim to solve any reported issues\incidents in a professional and efficient manner, escalating to your experienced colleagues if necessary.This is a great opportunity if you're looking to get into IT/Tech! Open to candidate who have IT knowledge (potentially you have completed a CompTIA course, bootcamp etc). Ideally you will have excellent customer service skills and be able to create positive and helpful interactions with colleagues along with skills within technology.Key responsibilitiesLog inbound calls and requests, whether speaking to a colleague in person, by phone or via online systems, capturing enough...

Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business. The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager Key Responsibilities: Receiving calls from internal users 1st line support Creating and Resolving tickets on the helpdesk system Remote resolution of issues Order equipment and look after stock levels Responding to service requests by email and telephone Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices Basic IT knowledge is an advantage, this can be self-taught You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. There is a genuine career path with this business for the right candidate. The working hours are Monday to Friday office hours between...

Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business. The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager Key Responsibilities: Receiving calls from internal users 1st line support Creating and Resolving tickets on the helpdesk system Remote resolution of issues Order equipment and look after stock levels Responding to service requests by email and telephone Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices Basic IT knowledge is an advantage, this can be self-taught You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. There is a genuine career path with this business for the right candidate. The working hours are Monday to Friday office hours between...

Our client is seeking an IT Helpdesk/First line support Operator located it in prestige office near Castle Donington, this is an exiting time for the business. The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager Key Responsibilities: Receiving calls from internal users 1st line support Creating and Resolving tickets on the helpdesk system Remote resolution of issues Order equipment and look after stock levels Responding to service requests by email and telephone Investigating technical issues with PCs, laptops, thin clients, telephone systems and peripheral devices Basic IT knowledge is an advantage, this can be self-taught You should be flexible in your approach to work and be able to remain calm under pressure, with excellent communication skills and a genuine and keen interest in IT. There is a genuine career path with this business for the right candidate. The working hours are Monday to Friday office hours between...

Job description Cordius is looking for an IT Helpdesk Analyst/ 1st Line Support to join an award winning technology company based in Nottingham City Centre. The company is an IT Managed Services provider and the service desk team consists of more than 60 people.

Employer description:  Blue Footprint started in 2005 in the cathedral city of Lichfield as a partnership between a computer repair shop and a software development company.  Since then, they've evolved into an established IT support company and managed service provider to small and medium sized organisations across the UK.  Having grown organically through customer referrals, Blue Footprint put this down success down to their strong customer focussed, friendly approach.  The long serving team with a combined industry experience of 70 plus years are the heart of their company and their enthusiasm for technology has never dulled. Blue Footprint enjoy nothing more than providing innovative services and solutions that have tangible benefits to their customers.  Overview:  The number one goal of everyone in our team is to make their Clients exceptionally happy. The  IT Helpdesk Engineer  Apprentice plays an important role in making sure that happens.  The IT Helpdesk...

Our client is a value‐added IT Reseller based in the East Midlands, specialising in the sales of IT Hardware/Software, Virtualisation, Engineering Services and Helpdesk Support.They have asked us to find them an IT Helpdesk & Support Technician to join a fast growing team providing technical support services.In addition to supporting the Helpdesk, you would also assist in the pre-configuration of customer’s hardware prior to delivery to site. Although you will be predominantly working in-house, on occasion there may be a requirement to work on a client site.About you: * Great communicator * Ability to work under pressure * Good troubleshooting skills * Good first-time fix rate * Polite and confidentTechnology experience required: * Microsoft Office / 365 * Microsoft Windows Environment, desktops and servers * General networking * Backup solutions

IT Helpdesk Engineer £21,000 - £25,000 per annum Sheffield - Hybrid Full Time Permanent We have an excellent opportunity for a Helpdesk Engineer to join our client's busy team in Tinsley, Sheffield. This is a full time position, with a starting salary of between £21,000 and £25,000 depending on experience, About our client They're a specialist IT service provider to hundreds of dental practices in the UK. They offer hardware and software support, installation and upgrades as well as network and infrastructure services. They are a rapidly expanding business that operate on a UK wide level and are looking for an experienced engineer to join their existing team of engineers. What's in it for you? An opportunity to join a growing company at the forefront of technology A chance to input into the IT strategy of the business Benefits such as company phone, home broadband for permanent staff An excellent opportunity to develop a variety of skills, including...

Description: Want to work for a leading technology focused professional services firm that is innovative, inspiring and entrepreneurial? We are MOORE Insight - established and trusted leaders in digital ERP transformation and change across Finance, HR, Procurement and IT and we are officially recognised as a Great Place to Work! Our continued success and recognition for excellence in the ERP market means we are looking for an IT Helpdesk Support Officer to support the efficient and secure running of our internal IT services, as well as assisting with their continuous improvement. You will require knowledge and experience across software, hardware and security to meet the needs of the role. Meeting the needs of our team in providing advice, support and guidance will be crucial. THE INDIVIDUAL This role will suit a positive, energetic and motivated with a proven record in successful systems support, administration and security. You will appreciate...

1st Line Helpdesk Analyst - Knutsford 1st Line / IT Helpdesk / IT Support / Service Desk - Windows, AD - Knutsford, Cheshire I am looking for a 1st Line Support Analyst to join a growing team that is based in Knutsford, Cheshire. They are looking for a 1st Line Support Analyst to work on their service desk supporting around 300 staff. In a nutshell, they are looking for confidence and great communication skills with a desire to take on a challenge and learn and develop. Background wise, they will look at someone who has been in a customer focused support role (customer service, helpdesk) with some IT training who wants to break into tech or someone who has some experience on an IT Support desk, dealing with around 20-40 tickets a day. Tech skills/knowledge; * Windows * Active Directory * Call logging * ITIL Salary will depend on experience. This will be working in the office in Knutsford for 4 days a week in the office, there is parking available. Working hours 9-5, 8-4,...

The Vacancy Job Title: Helpdesk Support Analyst – Full Time The EPOS Helpdesk is an independent section whose function is to provide a dedicated service to Poundstretcher stores in the U.K. The Helpdesk Support Analyst will provide the first line of support for all aspects of the in-store EPOS system - hardware, software, communications, data integrity, and store procedures. The in-store EPOS system covers the following subject areas - Stock Control, Timesheets/Personnel, Cash Management. Main Duties and Responsibilities: Maintain a Call Log for all calls placed on the Help Desk by Stores, Warehouses and Head Office. Answer Store, Area/Regional Manager or Head Office Department queries on all aspects of the EPOS system and procedural issues ensuring a prompt response in line with internal S.L.A`s and Company Procedures. Identify the source of system problems, both hardware and software, using Remote Tools to gain access to the in-store system. Fixes may...

Job Title: Helpdesk Support Analyst – Full Time The EPOS Helpdesk is an independent section whose function is to provide a dedicated service to Poundstretcher stores in the U.K. The Helpdesk Support Analyst will provide the first line of support for all aspects of the in-store EPOS system - hardware, software, communications, data integrity, and store procedures. The in-store EPOS system covers the following subject areas -  Stock Control, Timesheets/Personnel, Cash Management. Main Duties and Responsibilities: Maintain a Call Log for all calls placed on the Help Desk by Stores, Warehouses and Head Office. Answer Store, Area/Regional Manager or Head Office Department queries on all aspects of the EPOS system and procedural issues ensuring a prompt response in line with internal S.L.A`s and Company Procedures. Identify the source of system problems, both hardware and software, using Remote Tools to gain access to the in-store system.  Fixes may be applied without reference...

Helpdesk Support - construction industry software Coventry c£20,000 Key skills: software support analyst, IT support, customer support, helpdesk, Level 2 support Clear progression path | Excellent prospects throughout the company | Use your people and technical skills | Global company with a family business approach | competitive starting salary with good benefits package Are you looking to get your people skills into a customer facing role? Our client is seeking a Helpdesk Support Analyst for their specialist software, based in their office just outside Coventry. We want to hear from you if you have good people and technical skills. Your Helpdesk Support role will be Level 2, where you will be investigating, testing and resolving issues raised by customers or colleagues within the business. Reporting to Helpdesk Manager, as Helpdesk Support Analyst you will be working throughout the business (Software Development, Software Projects, Customer...

IT Support TechnicianReports to: Head of ITLocation: RotherhamSalary: £25,500Type: Full-time, 37 hours per weekDovetail and Slate are recruiting on behalf of a leading education provider based in Rotherham.Main DutiesWork flexibly with existing members of the IT ServicesEnsure that you communicate effectively within the team, to make your responsibilitiesBecome accustomed to using a managed Helpdesk system and organise your work to meet the priority needs of theBe able to quickly understand project requirements in order to develop relevantBe able to work with a wide range of internal and external clients to develop effective relationships quickly in order to provide the best service possible.Role ObjectivesQuickly learn and adapt to the Helpdesk process. You will be resolving Helpdesk requests, exceeding customer satisfaction and closing tickets in line with our service level agreements, you will then continue to maintain and improve this standard.Continually raise the standards...

IT Support Technician Reports to: Head of IT Location: Rotherham Salary: £25,500 Type: Full-time, 37 hours per week Dovetail and Slate are recruiting on behalf of a leading education provider based in Rotherham. Main Duties Work flexibly with existing members of the IT Services Ensure that you communicate effectively within the team, to make your responsibilities Become accustomed to using a managed Helpdesk system and organise your work to meet the priority needs of the Be able to quickly understand project requirements in order to develop relevant Be able to work with a wide range of internal and external clients to develop effective relationships quickly in order to provide the best service possible. Role Objectives Quickly learn and adapt to the Helpdesk process. You will be resolving Helpdesk requests, exceeding customer satisfaction and closing tickets in line with our service level agreements, you will then continue to maintain and improve...

The Role Joining our fast-paced Business Systems team as our Group IT Analyst, you will work to provide first line contact support for all IT issues raised by end users and provide resolution where possible or escalate the issues if not. You will support the Group IT Management in delivering a robust and fit for purpose IT support service.  This role requires you to support our business 1 week in 4 on call.  Key duties and requirements Duties will also include:  Ensuring all IT Helpdesk and support issues are dealt with promptly on a priority basis  Ensuring that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their issues in line with KPIs/SLAs. Ensuring effective communication with all internal and external customers including making regional office and site visits where required Assisting with administration and support of the ERP system  Carrying out Active Directory tasks  Setting up new...

The Role Joining our fast-paced Business Systems team as our Group IT Analyst, you will work to provide first line contact support for all IT issues raised by end users and provide resolution where possible or escalate the issues if not. You will support the Group IT Management in delivering a robust and fit for purpose IT support service. This role requires you to support our business 1 week in 4 on call. Duties will also include: Ensuring all IT Helpdesk and support issues are dealt with promptly on a priority basis Ensuring that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their issues in line with KPIs/SLAs. Ensuring effective communication with all internal and external customers including making regional office and site visits where required Assisting with administration and support of the ERP system Carrying out Active Directory tasks Setting up new users and install hardware / software where required Assisting...

IT Apprentice, Leicester - 12 Month FTC Encore Personnel Our Company Encore Personnel are one of the Top 20 Technical and Industrial Recruiters in the UK. Since establishing in 2002, we have achieved significant growth year on year and it has never been more exciting to join a local, leading recruiter. The Sunday Times Fast Track 100, ALP, REC Audited, Investors in People and Best Recruitment Company To Work For are just a handful of the accreditations we carry. We are keen to recruit the best talent into our company in order to share in our success! The Role Our IT Department is looking for an IT Apprentice to strengthen our team. We are looking for a driven, dynamic individual, with interest in developing a career in IT. IT Experience isn't essential, we are simply looking for someone with drive and determination. However if you have support and Helpdesk experience that would be advantageous. Key Responsibilities: To support to our ever growing number of...

IT Apprentice, Leicester - 12 Month FTC Encore Personnel Our Company Encore Personnel are one of the Top 20 Technical and Industrial Recruiters in the UK. Since establishing in 2002, we have achieved significant growth year on year and it has never been more exciting to join a local, leading recruiter. The Sunday Times Fast Track 100, ALP, REC Audited, Investors in People and Best Recruitment Company To Work For are just a handful of the accreditations we carry. We are keen to recruit the best talent into our company in order to share in our success! The Role Our IT Department is looking for an IT Apprentice to strengthen our team. We are looking for a driven, dynamic individual, with interest in developing a career in IT. IT Experience isn't essential, we are simply looking for someone with drive and determination. However if you have support and Helpdesk experience that would be advantageous. Key Responsibilities: To support to our ever growing number of...

Salary 30,000 - 40,000 GBP per year Requirements: - - HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience...