274 it helpdesk manager jobs found

IT Helpdesk Manager** Candidates MUST have FULL UK Working rights and live close to Northampton** Full UK Driving Licence required.Candidate Criteria:** IT Helpdesk Manager** IT Service Manager** IT Helpdesk Manager* IT** Microsoft Exchange** Office 365** Active Directory** Windows Server 2010_18** VMWare** ServersDuties:· Leading the effective management of all internal systems, including hardware and infrastructure, Operating Systems, company Active Directory, Firewalls and associated services..· Managing the helpdesk ensuring team members are logging tickets correctly, support time is being effectively maintained and service levels are adhered to.· Effectively communicating with all stakeholders inclusive of customers, IT suppliers, and executive management.· Providing technical guidance and support for business processes, such as new starter inductions, leavers.· Manage systems and processes to ensure infrastructure and systems remain secure.· Ensuring there are robust methods...

Our client based in North West Leeds is a global organisation specialising in Consultancy services. They are now looking for an experienced IT Helpdesk Manager to join their team on a Fixed Term Maternity Cover Contract to start as soon as possible until August 2023. Overall requirement & purpose: The IT Helpdesk Manager is required to oversee the timely delivery of a quality technical support service to the global business and manage the day-to-day operations of the global Help Desk. Responsibilities will include: * Management of the IT Helpdesk to consistently deliver a high level of service across the business, by focussing on performance, call management, trend analysis etc. * Maintain, develop, and enforce technical standards, systems, policies, and procedures, * Managing, motivating, and developing the Global IT Support team, including line management responsibilities * Provide technical guidance to the Global IT Support...

Job Title: IT Help Desk Manager - LeedsSalary: £40,000-£45,000 (D.O.E)We are recruiting for an experienced IT Help Desk Manager to join an established and well-respected legal team in Leeds. This is an exciting opportunity to join a successful organisation and lead the IT Help Desk team in providing outstanding customer service and technical assistance.The successful candidate will be responsible for managing and maintaining the Help Desk team, and providing technical support and guidance to members within the organisation.Responsibilities:* Oversee the Help Desk team, providing technical guidance and mentorship* Ensure the team is providing timely and effective technical assistance to clients* Monitor Help Desk performance and ensure team is meeting service-level agreements* Develop and implement processes and procedures to ensure customer satisfaction* Respond to customer inquiries and troubleshoot technical issues* Identify and resolve technical issues in a timely manner*...

Job description Job responsibilities Job Purpose To be courteous, patient and tactful at all times,and to exercise the highest standards of customer care. Delivering high levelsof customer service and presenting a positive image of the IM&T Departmentas part of the Finance & Resource Directorate. To ensure, with other members of the department,that all requests for help, support and advice are recorded through thecomputerised Service Desk management system. To routinely provide telephone based advice, supportand fault diagnosis on IT related matters to Trust-wide users achieving anagreed standard for 1st line fix on phone target. To routinely receive requests for assistancevia telephone & e-mail/ Service Desk management software and provideadvice, support and fault diagnosis on IT related matters to Trust-wide usersas directed by the Head of Information Technology or the IT Helpdesk Manager. Maintains accurate log entries of...

Job summary We are looking for a IT Officer with the skills necessary to be able to support LCH users with their IT queries and a passion for providing excellent customer service. The IT Officer will assist LCH users with first time fixes for their IT issue. Where a first time fix is not possible, the IT Officer will pass the request to the relevant team for resolution. We will be moving to Service Desk solution so now is an excellent opportunity to contribute to the transformation of the service that we provide to the Trust. Main duties of the job The post-holder willhave experience of working in a large complex IT environment, with excellent time management and customer service skills. The post-holder will have the ability to follow documented processes in supporting technologybased incidents and have experience of automated call distribution and IT incident managementsystems. Previous healthcare experience is desirable. About us...

IT Support Team LeadRoss-on-Wye - Hybrid Working£35,000 - £45,000 + Internal Training + Progression Opportunity + BenefitsAre you an IT Support Engineer looking to take a step up in responsibility to a Team Lead position, working for a globally relevant company at the forefront of their industry? Do you want a role where you will be working in a thriving IT Department, where you will be given tons of internal training and the opportunity to progress your career in a growing company? On offer is the opportunity for an IT Support Engineer to join an established leader in removing Hazardous and security threats. This company have been to go-to experts in the clearance of landmines and explosive threats, saving lives in the process. Due to a recent period of growth, now is a great time to jump on board and make a huge impact on the IT department moving forward.In this role, the successful IT Support Engineer will be managing the IT Helpdesk and supporting the overall IT and Technical...

Our client Simply IT is hiring an IT Manager to join their team. The IT Service Manager leads the IT team through the harsh realities of managed service support whilst ensuring that each of the team members feel supported and that appropriate service levels are met with Simply IT’s clients.Key accountabilities: * Leading the effective management of all internal systems, including hardware and infrastructure, Operating Systems, company Active Directory, Firewalls and associated services.. * Managing the helpdesk ensuring team members are logging tickets correctly, support time is being effectively maintained and service levels are adhered to. * Effectively communicating with all stakeholders inclusive of customers, IT suppliers, and executive management. * Providing technical guidance and support for business processes, such as new starter inductions, leavers. * Manage systems and processes to ensure infrastructure and systems remain secure. * Ensuring there are robust methods...

IT Operations and Help Desk ManagerLeeds West Yorkshire LS11£40000 - £50000Permanent roleYour working week will be 35 hours, 7 hours per day between 8.30am and 4pm, Monday to Friday, with some flexibility required for ongoing projects.Hawk 3 Talent Solutions are looking for a Customer focussed IT Professional to join a team based in Leeds, West Yorkshire as a IT Operations and Help Desk ManagerThe RoleWhether you’re an IT professional with a strong technical background that’s ready to take their first step into a people-management role, or an already experienced leader ready for their next challenge, this role is a fantastic opportunity in which you can make an impact from day one.Technical support is crucial to the company’s success. As the Operations and Help Desk Manager within the IT Operations Team, your mission is to enable and support the colleagues and technology that keep the company running. You’ll be responsible for making sure our core service processes are as reliable...

Employer description:  Blue Footprint started in 2005 in the cathedral city of Lichfield as a partnership between a computer repair shop and a software development company.  Since then, they've evolved into an established IT support company and managed service provider to small and medium sized organisations across the UK.  Having grown organically through customer referrals, Blue Footprint put this down success down to their strong customer focussed, friendly approach.  The long serving team with a combined industry experience of 70 plus years are the heart of their company and their enthusiasm for technology has never dulled. Blue Footprint enjoy nothing more than providing innovative services and solutions that have tangible benefits to their customers.  Overview:  The number one goal of everyone in our team is to make their Clients exceptionally happy. The  IT Helpdesk Engineer  Apprentice plays an important role in making sure that happens.  The IT Helpdesk...

Salary 30,000 - 40,000 GBP per year Requirements: - - HNC/HND Or BS/MS degree in Computer Science, Engineering or a related subject - MCSE Qualifications in Server, Windows & Office is required. Proven working experience in installing, configuring and troubleshooting: - Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments. - Active Directory & Group Policy - Google Workspace - Autoline/Kerridge DMS - Dell PowerEdge Server Systems - Dell PowerVault Storage Systems - Dell PC and Laptop hardware - Windows 10 - Microsoft Office 2010 to 2019 - Apple Mac OSX 10 & above - Apple mobility products both tablet & smartphone - Network equipment (Cisco switches, Ubiquiti switches & Access Points / Fortinet Firewalls) - Solid scripting skills (e.g., Powershell scripts) - Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN, Routing (BGP & OSPF) Minimum 5 years working experience...

JOB TITLE : IT Support Team Leader SALARY: £26,000 - £30,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you!  Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users...

2nd Line IT Helpdesk Engineer Crawley, West SussexBrief2nd Line IT Helpdesk Engineer needed for a highly reputable IT Solutions organisation based in Crawley, West Sussex who are looking to employ an experienced and well-rounded 2nd Line IT Helpdesk Engineer that takes pride in their work. The 2nd Line IT Helpdesk Engineer responsible for the upkeep, configuration, and reliable operation of client & internal computer systems, servers, and security systems.You will be responsible for day-to-day 2nd line support, assisting 1st line Engineer & assisting IT Manager/Director with 3rd Line support tasks.This role will include regular site visits, so a full driving licenses & car is required.BenefitsSalary: £30,000 - £35,000 per annumMedical & Dental Insurance25 day's holidaysHybrid remote workingPension PlanCareer ProgressionFree Onsite ParkingSome of the main duties of the 2nd Line IT Helpdesk Engineer will include:Provide 2nd line technical support queries...

We have an excellent opportunity for a 3rd Line IT Support Engineer to join this growing and reputable team of technicians at this leading and award-winning ISO 9001 & ISO 27001 accredited solutions and systems development, Managed Services Provider based in Brighouse, West Yorkshire. About the company Our client delivers proactive IT support from West Yorkshire working with clients across the UK and beyond. They specialise in working with the Legal Sector and have a proven track-record in transforming Professional Services organisations. About the role As a 3rd Line IT Support Engineer, you will be responsible for troubleshooting and resolving any technical issues that have been escalated through the helpdesk from 1st Line IT Support Engineers and 2nd Line IT Support Engineers while providing excellent customer service and your main duties will include: Act as troubleshooting lead for high level technical issues, high priority tickets and MSO’s Visit client’s sites as...

An exciting opportunity has arisen for an experienced and self-motivated ICT Network Manager. Your main role is to manage the day-to-day operation of the IT environment within the college. You will be leading a team of ICT Technicians to provide support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Office365, etc. to support teaching and learning. We are looking for an individual who can: •         Manage the college’s technical infrastructure, contracts and budget. •         Run the school’s ICT Helpdesk Services, providing a user-friendly and high performing service to staff and students. •         Maintain and upgrade software applications as well as undertaking tasks to promote the effective use of ICT across the college, both educationally and in administrative functions. •         Line manage the  CT technicians and contribute to the ICT visions and strategy for the college. The role is for 37 hours 52 weeks a...

Role: IT EngineerLocation: BraintreeSalary: £20,000 - £25,000 + Excellent Training Opportunities & Benefits**INTERVIEWING NOW - DO NOT MISS OUT**Are you looking for an exciting opportunity to implement and improve upon your skillset in a cutting-edge company? Our client is looking for a personable person to join their growing team of IT Technicians where you will be dealing with general desktop support, troubleshooting hardware and software issues and various other projects!The reason for this vacancy is due to internal promotions, with this client, progression is everything and the IT Manager truly believes in developing his employees and not just working within their comfort zone in order to progress their careers!You are not required to be an expert in all these areas - your salary in the range above will be reflected by your level of experience so please apply whether you have 1 years' experience or 5!Required Experience:* Computer/Helpdesk Support * Office 365* Active...

I am looking for a personable IT Technician with at least 2 years hands on experience to join my client based in Brixham.Key responsibilities *Maintenance of IT software, hardware and related peripherals*Installation and configuration of software and hardware*Network maintenance*IT Helpdesk Support*Support the IT Manager and help develop the skills of IT apprenticesKey experience with*Microsoft OS*AD / O365*DNS / VPN / Switches / RoutersDesirable*2 years' experience in a similar role*CNNA qualifiedThis role would require frequent travelling to client sites, so your own car and a full driving licence is essential.Monday - Friday (no weekends)For more information, please apply or contact Bethan Decaux at / (phone number removed)For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy

The Opportunity:My client based in Torquay is seeking an IT Technician to join their team to help support the IT Manager in ensuring that the IT team provides a high-quality support service to staff and pupils and to assist staff and pupils in the use of IT within the learning, educational environment.Key Responsibilities: * Resolution of problems within software or hardware * Maintenance of computers and peripheral equipment * Installation and configuration of hardware and software * Network maintenance * Updates to the security of the networks, to include carrying out software and hardware updates as required (anti-virus, software patches etc.) * Assist in administering the IT Helpdesk system (SharePoint) and, resolve issues and/or queries logged * Support the IT Manager with the training of IT apprentices * Maintain an accurate and up to date inventory of all IT hardware and software * Other duties as requiredPerson Specification: * Enthusiastic and passionate about...

Role: IT EngineerLocation: BraintreeSalary: � 20,000 - � 25,000 + Excellent Training Opportunities & Benefits**INTERVIEWING NOW - DO NOT MISS OUT**Are you looking for an exciting opportunity to implement and improve upon your skillset in a cutting-edge company? Our client is looking for a personable person to join their growing team of IT Technicians where you will be dealing with general desktop support, troubleshooting hardware and software issues and various other projects!The reason for this vacancy is due to internal promotions, with this client, progression is everything and the IT Manager truly believes in developing his employees and not just working within their comfort zone in order to progress their careers!You are not required to be an expert in all these areas - your salary in the range above will be reflected by your level of experience so please apply whether you have 1 years' experience or 5!Required Experience:* Computer/Helpdesk Support * Office 365* Active...

We are currently recruiting for a permanent IT Helpdesk 1st Line Support role for our Client on the outskirts of Kendal. This position is ideal with someone with Hardwear experience You will be required to troubleshoot problems that arise with network hardware and software with coordinated actions to solve issues in a timely and efficient manner. Provide continued first level hardware and software deployment and maintenance for data, voice and operational technology. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:1. Provide first level desktop support for regionally deployed computer infrastructure.2. Manage local Active Directory resources, such as member servers and workstations and stored data.3. Support remote workers - VPN access, user accounts and associated tokens.4. Support global anti-virus endpoint installations.5. Support Office 365 mailboxes.6. Manage local Cisco LAN switch environment and Cisco Meraki wireless network.7. Support Cisco Unified Communications Manager Voice...

Employer description:  For nearly 30 years CBC Computers has maintained a vivid passion for enhancing the future through technology. Our mission is simple: to provide unrivalled service levels to our customers & solve problems with ICT. Our focus on great outcomes rather than big profits sets us apart from other companies who offer services similar to ours. Our team have a wealth of knowledge in providing schools, businesses and the public sector with the tools they require to succeed.  Overview: We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.  Key responsibilities:  Monitor our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Visit client sites with existing senior engineers to help resolve IT related issues Assisting the...