1127 it site support technician jobs found

Role Responsibility Act as " Desk side Support " for all location related IT queries logged directly via the IT Service Desk & possibly via direct contact (walk ups). Resolve the Service Requests that are provisioned via the firms OneDesk system in line with the published Service Level Agreements. Maintain the firms approach to the four year device lifecycle by ensuring replacement of aged assets. Ensure all tickets are updated in line with the agreed 7 day update SLA in compliance with ISO27001. When required, (usually on a rota basis) facilitate the Queue Co-ordination process to ensure proactive monitoring of Service request and break fix tickets.  Ensure all calls are handled in line with agreed business SLA's. (Where applicable – London and Bristol) Maintain the Care Bar on a daily basis ensuring opening times are adhered to, Presentation screens are updated and customers are kept informed of opening and closing times. When supplied with...

Role Responsibility Act as " Desk side Support " for all location related IT queries logged directly via the IT Service Desk & possibly via direct contact (walk ups). Resolve the Service Requests that are provisioned via the firms OneDesk system in line with the published Service Level Agreements. Maintain the firms approach to the four year device lifecycle by ensuring replacement of aged assets. Ensure all tickets are updated in line with the agreed 7 day update SLA in compliance with ISO27001. When required, (usually on a rota basis) facilitate the Queue Co-ordination process to ensure proactive monitoring of Service request and break fix tickets.  Ensure all calls are handled in line with agreed business SLA's. (Where applicable – London and Bristol) Maintain the Care Bar on a daily basis ensuring opening times are adhered to, Presentation screens are updated and customers are kept informed of opening and closing times. When supplied with...

Role Responsibility Act as " Desk side Support " for all location related IT queries logged directly via the IT Service Desk & possibly via direct contact (walk ups). Resolve the Service Requests that are provisioned via the firms OneDesk system in line with the published Service Level Agreements. Maintain the firms approach to the four year device lifecycle by ensuring replacement of aged assets. Ensure all tickets are updated in line with the agreed 7 day update SLA in compliance with ISO27001. When required, (usually on a rota basis) facilitate the Queue Co-ordination process to ensure proactive monitoring of Service request and break fix tickets.  Ensure all calls are handled in line with agreed business SLA's. (Where applicable – London and Bristol) Maintain the Care Bar on a daily basis ensuring opening times are adhered to, Presentation screens are updated and customers are kept informed of opening and closing times. When supplied with...

As an IT Support Technician, you will provide technical support services, including support for desktops, laptops, and file/print servers. You will be a cross-department resource with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, and desktop support.   The IT Support Technician will also function as the face to the end-user on an everyday basis and will be called upon to take ownership of end user needs and services. Represent the company IT organization in a professional manner, and report regularly to direct manager.   Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications below....

Job description We are Opus-UK, part of the EverythingTech Group; an award-winning group based in Sheffield and the city centre of Manchester. COVID19 has increased our business volumes so we are looking to recruit some top talent to help us grow and thrive! We are looking for an experienced 2nd Line Technician to join our Help Desk Team:   Job Purpose  To provide 2nd Line IT support to all end users, assisting them with hardware and software problems via phone, email and Web chat. Provide and ensure a high level of customer service is delivered at all times. You will work effectively to ensure all customer issues are resolved within the agreed Service Level Agreement timeframes. Taking ownership of customer issues and being pro-active in dealing with them. Contributing to the helpdesk and working to the helpdesk processes whilst adhering to set standards and escalating tickets when required.   Key Tasks and Responsibilities  Provide a professional and personal first...

Job description We are Opus-UK, part of the EverythingTech Group; an award-winning group based in Sheffield and the city centre of Manchester. COVID19 has increased our business volumes so we are looking to recruit some top talent to help us grow and thrive! We are looking for an IT technician to join our helpdesk team:   Job Purpose  To provide remote IT support to all end users. To proactively resolve hardware and software issues from all incoming channels. To deliver a high level of customer service in line with set company Service Level Agreements. To be a proactive member of the helpdesk team and ensure adherence to all set helpdesk processes and standards.   Key Tasks and Responsibilities  Provide a professional and personal first point of contact to all end users To provide proactive IT support to all end users To quickly escalate tickets outside of skill set to the next line of technical support ensuring the customer is informed and the escalation...

IT Support Technician with opportunity of progression into Dev OPs Enginner Mission At the International Division ofCegedim Insurance Solutions, our mission is to enable Health Insurers torapidly add value through our technology solutions. Actisure is our award-winning product whichhas led us to become a leading worldwide supplier of software to healthinsurers.  We’re currently recruiting an experienced IT SupportTechnician to provide 1st& 2nd line support in our Bristol office to our internalteam of c.60. It’s a hands-on role which will require a regular on-sitepresence with some homeworking. Your next role? Whilstyou will primarily be responsible for support and ticket management, you willbe part of a larger DevOps & IT Infrastructure team and will have theopportunity to develop your skills and grow within this role. The IT Technicianrole is seen as the first step to progression into a DevOps Engineer role. You will also gain...

Senior IT TechnicianNewcastle/Hybrid£28,000 - £32,000My client is a long-lasting consultancy firm that has been supporting local businesses for nearly 80 years! They support their clients through a variety of methods, starting as an accountancy firm, they're now firmly moving towards increasing their tech support services.As such, they're looking to expand their team of tech wizards! You'll be a senior IT Technician with exposure to 2nd or 3rd Line support.Main Duties: To provide a level of service up to either 2nd Line or 3rd LineProviding support on the service desk on complex ticketsResolve technical issues for clients, either on-site or remotely from the officeVisit client's sites to work hands-on or on complex projectsTech Stack:Active DirectoryOffice 365 - MigrationsAzureInTuneNetworkingBenefits:As a Microsoft Partner, you have the opportunity to achieve as many qualifications as you can manage!25 Days paid annual leave + bank holidaysHybrid WorkingPension SchemeCycle to...

IT Support Engineer, Maidstone, Kent, up to £29,000 DOE!Role: IT Support EngineerLocation: Maidstone, KentSalary: up to £29,000 DOE!Contact me directly or click APPLY today for immediate submission.Are you a process-driven individual who thrives in a fast-paced, hands-on working environment? Then look no further as this is the perfect role for you! My client, who is a dynamic and innovative service provider, has an exciting opportunity for an experienced IT Support Engineer to permanently join their team in the Maidstone office! You'll be consistently hands-on going into the warehouses and offices to fix hardware issues and assist in the testing and implementation of new systems alongside the IT Manager. Responsibilities include: *Providing high-end 1st and 2nd Line Support*Trialling, deploying and evaluating new equipment*Diagnose and troubleshoot hardware and software issues*Provide technical advice and guidance to customers*Fix hardware issues on-site ranging from laptop builds...

IT Technician - Dorking, Surrey Full time role, permanent, 35 hours per week. To Start ASAP   Our client is an independent coeducational boarding and day school situated in the village of Mickleham near Dorking, Surrey, England. The school has approximately 425 pupils aged 11-18. 70 percent of students are day students whilst the remaining 30 percent are either weekly boarders or full boarders.   They are looking to recruit a full time IT Technician to ensure the highest standards in the delivery of IT Support services to students and staff. Reporting to the Head of IT services, you will be joining a small, dynamic and friendly IT Support team. You will be supporting users on a variety of issues and will be working on a diverse range of technologies.   A salary competitive within the sector and commensurate with the successful candidate's Experience is on offer and benefits include: Staff parking on site. Free lunches during term time. Support Staff Pension Scheme....

IT Technician, Support EngineerThe RoleThis is an excellent IT Technician / Support Engineer role, working for a company for an excellent, established company. The IT Technician will have some networking knowledge, Active Directory and Azure experience (ideally) and Windows and Linux system experience to maintain, monitor and support the IT network within all departments of the business, as well as services to customers. The CompanyThe IT Technician will join a great team and excellent employer. The IT Technician will contribute to a supportive team environment, which rewards hard work and innovative thinking. You'll be based on-site, learning from experienced engineers and working on live tickets from day one! BenefitsSome of the benefits on offer for the IT Technician (outside the free surfing lessons!) include:Training opportunitiesAccess to future qualificationsFuture access to extended holiday allowanceDiscount on products! What’s Required?The Ideal candidate for the role will...

About The Role AZTech IT has grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. We pride ourselves in having a team ethos and employee-centric environment. You will be a customer focused, experienced as a IT Support Field Technician, and have previous 2 nd Line IT support experience on client sites to join our Service Delivery Team and based out of our Milton Keynes office. The successful candidate will be part of our Field Team and will ensure that our customers receive an excellent and consistent service experience. The IT Support Field Technician will ideally come from the background of an IT Managed Service Provider supporting multiple client sites or you have previously supported multiple IT infrastructures  with various technical challenges. You will be motivated, a natural problem solver and able to follow the process of using a ticketing system. It is essential to have...

Field Based IT Support Technician Location: Field/Home Based, Basingstoke or surrounding areas Salary: £25-30K + company car + benefits, Depending on Experience Hours: The standard working hours are Monday to Friday, 8:00am to 5:00pm with the added benefit of being able to work from home when not at customer sites. Full Driving Licence is required and all candidates must be a UK resident. This role is subject to an Enhanced DBS Check. About the company: Our client is a small company (25 staff) that has become the leading supplier of ICT solutions to schools on the South Coast. They were featured in the Parliamentary Review as an example of outstanding achievement and best practice in the technology sector. They have also been awarded Best Education ICT Supplier three years running by SME News. They have a unique solution offering which provides a clear differentiator against their competition. Their company is financially strong with a strategy to build for the...

A highly regarded IT solutions provider to organisations across East Anglia is currently recruiting for a Helpdesk Technician. If you can demonstrate a passion for IT, ideally having worked in a support capacity within a fast-paced business services environment, then you could be perfect and we'd love to see your CV. Offering a salary of up to £32,000 plus a range of benefits, this is a fantastic opportunity to join a successful and ambitious company in a permanent full-time role. You would work from home remotely plus provide on-site support to clients across the region as required. --- The Role As Helpdesk Technician you would be responsible for all onsite/offsite service and support needs for customers relating to all technology including workstations, servers, printers, networks, and vendor specific hardware and software. Key tasks will include… - Troubleshooting, analysing and solving a range of technical problems for clients - Maintaining equipment, overseeing the...

We have an excellent opportunity for a 3rd Line IT Support Engineer to join this growing and reputable team of technicians at this leading and award-winning ISO 9001 & ISO 27001 accredited solutions and systems development, Managed Services Provider based in Brighouse, West Yorkshire. About the company Our client delivers proactive IT support from West Yorkshire working with clients across the UK and beyond. They specialise in working with the Legal Sector and have a proven track-record in transforming Professional Services organisations. About the role As a 3rd Line IT Support Engineer, you will be responsible for troubleshooting and resolving any technical issues that have been escalated through the helpdesk from 1st Line IT Support Engineers and 2nd Line IT Support Engineers while providing excellent customer service and your main duties will include: Act as troubleshooting lead for high level technical issues, high priority tickets and MSO’s Visit client’s sites as...

Our client, an exciting Managed Services Provider for the education sector, are currently looking for a Senior IT Technician to join their team. The Senior IT Technician will be responsible for providing 1st and 2nd line support for a reputable school. This includes on-site technician support, an assigned Virtual Network Manager carrying out regular visits, remote support which includes monitoring, and Account Management. IT Strategy and Planning is also included in the solution we provide.Day-to-Day of the Senior IT Technician- Support delivery of technical support- Maintain reliable IT services- To provide a professional and courteous service at all timesRequired skills for the Senior IT Technician- Microsoft Desktop Operating Systems- Hyper-V or VMware- Troubleshooting and configuration- Active Directory- Wired and Wireless networksIf this role is of interest, please apply for additional information

Job Description IT ANALYST This is an exciting opportunity for a current IT Analyst/ Business Analyst looking to progress their career. This is a growing company who will soon be moving to larger premises (one mile from their current site) so if you’re looking to be a part of their growth then please apply.  Starting Salary - £40,000 - £45,000 - DOE Company Car scheme  25 Days Holiday per year Free on-site parking  Hybrid working (1 Day a week) The successful candidate will ideally have previously been an IT Technician or IT Business Analyst.  IT ANALYST DUTIES: 1st and 2nd line support of Oracle Cloud ERP solution  Analysis and manipulation of data using SQL, VBA and other scripting tool sets Manage and deliver small & medium-sized I.T. projects Exercise judgment to document/present available options to the stakeholders and make recommendations based on financial, resource, and technological considerations Collate and...

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free tea and coffee Great flexible working opportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. Job overview An urgent requirement has...

Level 3 Information Communications TechnicianAbout the company:Sharpak Aylesham is a manufacturer of thermoformed plastic packaging for use in the Fresh Produce and Food Service divisions. Established in 1968, the site has significantly grown in recent years and aims to be the first choice for rigid plastic packaging solutions through our reliability, efficiency, and innovation as a manufacturer of sustainable packaging on a local and global platform.Brief job description:Estio Training have an exciting new opportunity for an IT Technician Apprentice with Sharpak Aylesham, a thermoformed plastic packaging manufacturer based in Kent.Job Description:The apprentice will learn and gain experience in the fundamentals of the IT provision through hands-on experience and training at Estio. Throughout the duration of the apprenticeship, key IT skills will be taught and put into practice which will be critical for future progression and understanding.Your duties and responsibilities in this...

Benefits of this IT Support Technician role: Salary: £28,000-30,000 + depending on experience Full time position – 37.5 hours p/week (start time can be negotiated) Unlimited holiday Fun team environment Team social and charity events Pension scheme Paid for Ongoing Training optional - We want to invest in you Free on-site parking  Working for the winners of the 2022 SME UK Southern  Awards Responsibilities of IT Support Technician will include: Answering tele calls made to the IT helpdesk. Whenever possible providing solutions over the tele or via remote support. Supporting Windows & Apple devices, hardware and software Providing IT support quickly and efficiently. Keeping clients informed of any problems that may delay the provision of a solution Support for at least the following applications: Windows 10 and above Microsoft Office 2013 and newer (Including Microsoft 365/Azure) Outlook / Exchange Apple Mail Ensuring all users can use IT equipment...